Virtual GM - A Hotel Management Podcast Podcast Por Vibrant Management arte de portada

Virtual GM - A Hotel Management Podcast

Virtual GM - A Hotel Management Podcast

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Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively market your property and increase bookings, to how to provide top-notch customer service and stand out in a crowded market. But it's not all business - we'll also be having a lot of fun along the way. Expect witty banter, relatable anecdotes, and plenty of laughs as we take a fresh and entertaining approach to discussing the hospitality industry. Produced and distributed by Vibrant Management - a company dedicated to helping hoteliers and vacation rental managers thrive in the modern world - Virtual GM is your go-to source for all things hospitality. So, join us, and let's elevate your game! and visit us on our website: www.thevibrantteam.com

© 2025 Virtual GM - A Hotel Management Podcast
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Episodios
  • Episode 47: Behind the Curtain + Our Most Downloaded Episode Ever – Expedia & OTAs
    May 22 2025

    In this very special episode of the Vibrant Voice, Cody and Meagan pull back the curtain on something a little more personal: their relationship—as partners in life and in business.

    🎙️ Real Talk:
    Running a business together isn't always sunshine and spreadsheets. Cody and Meagan talk about:

    • How they divide and conquer at Vibrant
    • What they’ve learned from working side-by-side every day
    • How they manage boundaries, stress, and wins—both personal and professional

    Whether you work with your partner or are just curious how they make it work, this honest conversation is all about balance, boundaries, and building something together.

    🎁 BONUS VALUE DROP
    Because we know you tune in for takeaways, we’re bringing back one of our most downloaded episodes EVER:

    ➡️ Expedia & OTA’s – How To Make Them Work In Your Favor

    In this bonus replay, Cody breaks down:

    • Why OTAs aren’t the enemy
    • How to make Expedia, Booking.com, and others fuel your direct booking strategy
    • Practical tips to turn visibility into loyalty

    📈 If you’ve ever felt frustrated with OTA commissions or how to stand out on those platforms—this is the episode you can’t miss.

    💬 Whether you’re tuning in for the relationship realness or a tactical replay that will move the needle in your business—you’ll walk away with something that inspires.

    Links & Resources:
    🎧 Expedia & OTAs: How to Make Them Work in Your Favor (Original Episode)

    Follow us on Instagram -
    @thevibrantteam
    @virtualgmpodcast

    Checkout our website -
    www.thevibrantteam.com

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    28 m
  • Episode 46: All the Exciting Updates with Akia – Guest Communication Just Got Smarter
    May 15 2025

    In this episode of the Vibrant Voice, Cody & Meagan dive into one of their favorite hospitality tech tools—Akia—and share all the latest updates and features that are helping hoteliers deliver better guest experiences, streamline operations, and drive more revenue.

    💬 What is Akia?
    Akia is a guest communication platform built for hospitality. It's designed to help properties communicate with guests via text, streamline check-ins, promote upsells, and create frictionless guest experiences.

    🔧 What’s New with Akia?
    Here’s what’s got us excited right now:

    1. AI-Powered Messaging Enhancements
      • More intuitive automated responses
      • Smarter upsell triggers
      • Better guest satisfaction tracking
    2. Upsell Marketplace Tools
      • Seamlessly promote upgrades, add-ons, and local experiences
      • Convert guest intent into more revenue with less effort
    3. New Integrations with PMS & CRM
      • Even tighter integration with tools like WebRezPro, ThinkReservations, and more
      • Makes setting up automations smoother than ever
    4. Multi-Property Management Features
      • For those running multiple properties, Akia now makes it easier to manage communication across your portfolio
      • One dashboard, total control
    5. Guest Experience Surveys with Actionable Insights
      • Send mid-stay or post-stay surveys
      • Use responses to drive real-time service recovery and long-term improvement

    🎯 Why We Love It
    Cody and Meagan talk about how Akia has transformed guest communication at Vibrant properties—from fewer front desk calls to happier guests and more upsell revenue.

    💡 Pro Tip: Start using Akia’s automation tools for pre-arrival messages, late check-out offers, or even restaurant reservations—and watch how it changes your operations overnight.

    🎧 Tune in now to hear how you can take your guest experience to the next level with Akia—and get inspired to make communication a superpower at your property.

    Links & Resources:
    🌐 Akia Website

    Follow us on Instagram -
    @thevibrantteam
    @virtualgmpodcast

    Checkout our website -
    www.thevibrantteam.com

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    22 m
  • Episode 45: Our Favorite Summer Vacation Spots – Sun, Sand, & Serenity
    May 8 2025

    In this sun-soaked episode of the Vibrant Voice, Cody & Meagan are kicking off summer vibes early by sharing their all-time favorite summer vacation spots. Whether you’re craving coastal luxury, desert relaxation, or a mountain escape, we’ve got the perfect list of destinations that will inspire your next getaway—or give your property some hospitality ideas worth stealing.

    🌞 What We Cover in This Episode:
    ✈️ Hotel Del Coronado – Link
    An iconic beachfront resort in San Diego with timeless charm, historic architecture, and serious “summer magic” energy.

    🌵 The Arizona Biltmore – Link
    A desert oasis with modern luxury and Frank Lloyd Wright vibes. Great pools, epic spa, and full-on resort relaxation.

    🏖️ The Waterfront Beach Resort, Huntington Beach – Link
    Surf’s up! This oceanfront Hilton brings laid-back luxury and that classic SoCal summer experience.

    🌄 Cliffrose Lodge, Zion National Park – Link
    Right at the gateway of Zion, this is nature + boutique vibes done right. Perfect for adventurers looking to relax in style.

    🌴 The Senna House, Scottsdale – Link
    Modern, chic, and right in the heart of Scottsdale—great for pool lounging and walkable fun.

    🌲 Whispering Woods Condos, Welches, Oregon – Link
    Hidden in the Pacific Northwest, this spot is peaceful, surrounded by forest, and a perfect summer cooldown.

    🔥 Whether you're planning your own summer escape or looking for guest experience inspiration to bring to your property, this episode is packed with ideas to elevate hospitality and vacation vibes.

    🎧 Tune in now and start dreaming up your perfect summer getaway!

    Follow us on Instagram -
    @thevibrantteam
    @virtualgmpodcast

    Checkout our website -
    www.thevibrantteam.com

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    33 m
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