Voice, Vision, and the Rise of Agentic AI
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Voice, Vision, and the Rise of Agentic AI
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John Finch from RingCentral is back on CX in the Wild, and this time he's talking real innovation. Not just AI buzzwords, but actual deployments that are reshaping the front lines of customer experience. We dig into how RingCentral’s new AI Receptionist is helping small and medium businesses stop losing time and revenue to missed calls, and start showing up 24/7 for the customers who matter.
But it’s not just about answering the phone. It’s about unlocking new lanes of growth. We talk agentic AI, ecosystem intelligence, and why Ring is going beyond automation to create real value. Value you can measure in minutes saved, insights gained, and relationships built.
This is one of those conversations where CX, tech, and real-world outcomes meet in the middle. And if you're wondering what’s next for AI in CX, this episode gives you a pretty good glimpse.
John Finch on LinkedIn: linkedin.com/in/johnfinchjr
Learn more about John's work at their website: https://www.ringcentral.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi