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Summary

In this conversation, Robert Clements from Assent Risk Management discusses the evolution of ISO standards, the role of consultants, and common misconceptions about ISO certification. He emphasises the importance of documentation, communication, and leveraging ISO standards for business growth. The discussion also covers the challenges faced during audits, the differences in approach for startups versus established businesses, and strategies for promoting ISO certification post-achievement.

Takeaways

ISO consulting has evolved significantly over the years.

Documentation should be practical and not overly burdensome.

Clients often misunderstand the role of consultants in ISO certification.

ISO standards can help businesses grow and scale effectively.

Internal audits are crucial for identifying potential risks.

Startups can benefit greatly from implementing ISO standards early on.

Communication with consultants is key to successful ISO implementation.

Overcomplicating ISO processes can hinder effectiveness.

Promoting ISO certification can enhance business credibility.

The human aspect of consulting is vital for successful client relationships.

Chapters

00:00 Introduction to Assent Risk Management

00:49 The Evolution of ISO Standards

03:02 Rob's Journey into ISO Consulting

05:19 Understanding the Role of a Consultant

08:48 Common Misconceptions about ISO Standards

10:42 The Importance of Documentation

12:41 Effective Communication in ISO Implementation

14:36 Changing Perceptions of ISO Standards

16:39 Knowledge Transfer and Client Involvement

19:02 The Leadership Role in ISO Implementation

21:30 Navigating the Certification Process

24:27 Tailoring Approaches for Startups vs Established Businesses

26:58 The Value of Internal Audits

29:17 Maximising the Benefits of Certification

32:04 Learning from Audit Experiences

34:27 Engaging Effectively with Consultants

Key Links

Auva Website: www.auva.com

Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594

Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6

Youtube: https://www.youtube.com/@auvacertification/podcasts

LinkedIN: https://www.linkedin.com/company/auva-certification-ltd

Instagram: @auvacert

Michael Venner: https://www.linkedin.com/in/michaelvenner-isocertificationexpert/

Assent Risk Management Website: assentriskmanagement.co.uk & clemarkgroup.com

Rob Clements LinkedIN: https://www.linkedin.com/in/robert-clements-6a9a8b10/