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The people of this land of white summer nights and pristine lakes are famous for their sisu, a form of enterprising stoicism. They are survivors: if you were stranded on a desert island, your ideal companion would be a Finn. Culture Smart! Finland describes the historical, geographical, and cultural influences that have shaped the Finnish psyche, and guides you through the working and social lives of the Finns today, offering you a deeper, more rewarding experience of this beautiful land.

You know those subtle tricks your coworkers are all guilty of? The constant nodding, pretend concentration, useless rhetorical questions? These tricks make them seem like they know what they're doing when in fact they have no clue. This behavior is so ingrained, so subtle, and so often mistaken for true intelligence that identifying it, calling it out, or compiling it into an exhaustive digest has never been attempted. Until now.

When a woman acts assertively, makes demands, and struggles for what she wants, she is labeled a bitch. The secret is to know when and how to turn on (or turn off) that "bitch switch." Locating your switch prevents you from being exploited or being saddled with a label that is hard to shake. Omarosa wants women to not just find their inner bitch but learn to control it. Whether you're striving to reach your career goals or struggling to maintain a personal relationship, this manual on the use and control of your bitch switch provides intelligent strategies for success.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

The Etiquette Edge gives you a crash course on modern business manners. New advice explains how to navigate sticky situations at work, including digital interactions that are easy to misinterpret - and hard to mend. From interviewing etiquette and dress codes to working in close quarters and communicating upward, you'll master the essentials of making a great impression and building relationships.

Indonesia, stretching across three time zones and situated on one of the world's great maritime trade routes, has a rich and varied culture. Culture Smart! Indonesia describes the many different cultural backgrounds that make up this rainbow nation, helping you to better understand the values that underpin its diverse society. It reveals how modern Indonesians view themselves and go about their daily lives, and gives advice on how to navigate unfamiliar situations.

The numbers are dismal: only 20% of beauty school graduates continue in the field after five short years. What accounts for such high turnover? In Mentored by Failure, Tye Caldwell pulls from his personal journey—many wins and quite a few losses—to share five points that he believes are the basis for a long and successful career. Along with a few tell-tale stories, he debunks industry myths and offers truth and wisdom about how to survive and truly thrive in the beauty industry. Mentored By Failure will save you time and missteps. Within these pages are valuable lessons that act as an ...

Through engaging real-life stories and actionable insights, seasoned executive Todd Zive reveals how to lead as a mensch, a person of integrity and honor. Drawing from his extraordinary journey—shaped by the murder of his father at age four—Todd illustrates how resilience, self-belief, and the support of others inspire personal and professional growth.

With Manners Will Take You Where Brains and Money Won't, Donald James goes beyond handshakes and thank-you notes to explain how the true definition of manners is the authentic and genuine way we show up in the world. With inspiring and thought-provoking stories from his 35 years in public affairs and education at NASA, and guided by the lessons his mother taught him, Donald explains how having good manners is a key ingredient to finding purpose, fulfillment, and meaning in business and in life.

The French are "different." You'll often hear this in conversations among the "Anglo-Saxons," as the French like to call English speakers. "Different" means charming, challenging, questioning, stylish, and doing things in their own way and to their own advantage. By looking at the attitudes and values of the French, and explaining how French life and business works, Culture Smart! France shows you how to fit in as a foreigner.

Contrary to popular belief, the business world is not that complicated. While every industry and every profession requires specific expertise, the truth is that the "business of business" is relatively simple. In Business Without the Bullsh*t, listeners will learn surprising but tried-and-true secrets about being an extraordinary boss, about coping with annoying coworkers, and navigating the thorny problems that recur in every workplace.

In this updated version of As a Gentleman Would Say, John Bridges and Bryan Curtis offer simple reminders and new ideas for any man who is eager to navigate the obstacle course of his own words.

Thrive in a world with unwritten rules… before now. The Corporate Life Survival Guide is a detailed how-to book on mastering office politics. With chapters on workplace life, situations to avoid, and achieving a work/life balance, it draws on the author’s quarter century of experience as an employee, contractor, and consultant. Insightful guidance and illustrative anecdotes will help you understand important missteps, the consequences, and how to prevent them. Always practical, the book will quickly improve the savvy of workers who are new to office life, making a successful career ...

Discover how to navigate the world with confidence, even when you’re not really sure how to talk to people. Do you feel uncomfortable at gatherings and events? Do you have a friend "circle" of three friends or fewer? Do you prefer texting over calling? If you answered yes to the above questions, congratulations! You’re an introvert. The difficulties of being an introvert are manifold. Everyday activities require you to talk to people, engage in casual chit-chat over the phone, and interact with them through social media.

Writing Without Bullshit is the first comprehensive guide to writing for today's world: a noisy environment where everyone reads what you write on screens. The average news story now gets only 36 seconds of attention. Unless you change how you write, your emails, reports, and Web copy don't stand a chance.

We all need money, but when push comes to shove, sometimes it's time to dust off your hands, throw your arms up in the air and say "I'm out!" Consider this my Resignation is an audiobook tailored to helping to anyone working the nine-to-five or the graveyard learn the proper etiquette to leaving your job and without any harsh feelings.

The Respectful Leader presents an engaging, thought-provoking lesson for companies seeking off-the-charts performance. Author Gregg Ward draws on 25 years of leadership consulting, coaching, and training experience to reveal the secret to great results: respect. In this true-to-life business fable, he shares the story of Des Hogan, a CEO who discovers that disrespectful behavior on the part of his leadership team is eating away at his company's morale, productivity, and profits.

Medieval people are often portrayed as having poor hygiene and table manners—licking their knives or throwing chicken bones on the floor. In the Middle Ages, however, such behavior was not tolerated. Medieval society cherished order in nearly every facet of life, from regular hand-washing to daily prayer. There were consequences if you didn’t adhere to the rules of good behavior: you wouldn’t be invited to the lord’s next dinner, you wouldn’t win the battle, and you wouldn’t win the lady.

The Concise Reads Management Series gives us some of the important tools in the management tool belt including problem solving, communicating, and building a team. The guides are concise on purpose and should take you no more than an hour or so to read but the principles within them take weeks and months to master. These are essential principles to find success as a manager or leader and therefore it is important that you absorb them and turn them into habits. Lean & Lean Six Sigma Introduction: "To produce only what is needed, when it is needed and in the amount needed" -- Taiichi Ohno In ...

Japan is at a crossroads. The postwar economic miracle that brought it unprecedented development and prosperity is over. Since the publication of the first Culture Smart! guide, it has been overtaken by China as the world's second-largest economy. The balance of power in Asia has shifted and new players are entering the field. No one can predict how Japan will rise to the challenge, or what effect the changes will have on how people live, think, and behave.