Business Conflict Resolution

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.

Of all the working relationships you have with colleagues, the one with your boss is probably the most important. How it functions can make the all difference between looking forward to going to work in the morning, or actively dreading it. Moving part of the relationship online, and having to communicate via emails or video calls, has the potential to make things even more challenging. Whether you already have a good relationship that you want to build on, or a fraught one that you feel can be improved, this audiobook can help.

We are eternal and live on after this life. There is one outcome when we leave this life, and that is love. Whether we believe it or not is completely irrelevant. All the science about death proves this. We are all taught that if we just win all the battles, win the arguments and conflicts, we will find happiness. What we have to find out for ourselves is that the only way to find happiness is to stop fighting all the battles. This is the only solution that is complete and final.

This audiobook teaches how to use behavioral conditioning techniques to extinguish unwanted behaviors such as bullying or harassment in the workplace. This program will discuss the science of behavioral conditioning so you can better understand the harassment dynamic and why retaliation occurs so that you can understand what has to happen to make it stop.

Drawing from his many best-selling books and years of experience mentoring, John Maxwell offers Equipping 101, a concise collection of time-tested principles on how to equip those around you for service.

Una guía basada en la empatía y la comunicación no violenta para apaciguar una pelea en casa, con los hijos, en la escuela, en el trabajo... o incluso una situación de violencia física. Vivimos en un mundo cada vez más dividido y no es extraordinario encontrarse con personas agresivas y confrontaciones difíciles. Afortunadamente, existen herramientas para convertirnos en pacificadores y transformar situaciones conflictivas en diálogos serenos y sin violencia.

How do you work? In businesses and nonprofits, families and faith communities, how we work matters. Culture Shift: Nonviolence at Work reimagines these environments as places that are united with our values. Our work can feel like a nourishing part of our life. We can look forward to meetings. Working groups can become spaces we enjoy being, where learning is continuous and mistakes are welcomed, where each person knows they matter.

Cómo buscar la paz en la mente, el cuerpo y el espíritu al incorporar la filosofía griega del estoicismo, aún cuando sientas que tu vida está fuera de control. Si estás listo para que la locura termine, no estás solo. De hecho, incluso los antiguos griegos buscaron la manera de implementar la simplicidad de nuevo en sus vidas. Si estás cansado de luchar contra el mundo y estás listo para adoptar los beneficios del estoicismo, has encontrado el audiolibro indicado. Cuando la vida te da caos, transfórmalo a paz con la ayuda del estoicismo.

The world's best negotiators have moved beyond How to Win Friends & Influence People and Getting to Yes. For over 20 years, David Sally has been teaching the art of negotiation at leading business schools and to executives at top companies. Now, he delivers the proven, clear, actionable insights you need to stay competitive in an ever-changing marketplace. One Step Ahead offers the fundamental wisdom that elevates the sophisticated negotiator above everyone else.

Most of us are terrified of conflict, says Arnold Mindell, PhD, author of 15 books and internationally recognized for his innovative synthesis of Jungian therapy, dreams, and bodywork. But we needn't be. His burning passion is to create groups and organizations, where everyone looks forward to group processes instead of fearing them. He calls this the deep democracy of open forums, where all voices, thoughts, and feelings are aired freely, especially the ones nobody wants to hear.

What is the greatest impediment to productive and satisfying business and personal relationships? According to empowerment guru Stewart Levine, it's inadequate conflict resolution. Levine's seven-step model integrates two skills essential for success -- collaboration and conflict resolution -- and emphasizes the importance of a shift in attitude, assumptions, and approaches when facing a problem.

The authors of the New York Times best seller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations.

We all say things we shouldn't. What is important is how we deal with the gaffe. If a slip-of-the-tongue at a family gathering, office meeting, or social setting causes you to inadvertently embarrass or offend someone, the strategy presented here, will help you to smooth things over as quickly as possible. But what about when you really mess up?

Emotional Magnetism is the self-help audiobook for people who want to improve their communication and connection in their relationships. Have you ever felt unheard or misunderstood? Maybe your partner just doesn't seem to get why some things are important to you. Or perhaps your boss is seemingly oblivious to half the things you've pointed out in the past week. You're not alone.

Conflict at Work will show you how to step up to difficult issues and conflicts and get the results you need and want. Conflict at Work is different from any other self-help book because it provides you with an array of tools. You can build a plan that fits you perfectly and I promise that if you do, you will get the results you need and want. People miss opportunities every day to win at work. You don’t have to be one of those people. You can begin now living with less stress and performing at your best.

Hailed as America’s greatest civil rights advocate, Martin Luther King, Jr. inspired the people of the United States to demand equality, regardless of the color of their skin. And he did it peacefully. Time may have passed, but in today’s world, his teachings are needed more than ever. With Martin Luther King, Jr.’s wisdom and unwavering dedication to making the opposition listen, you can become a peaceful leader and advocate for the way the world should look, no matter who stands in your way.

When what you think you know gets in the way—this eye-opening guide offers a clear path to forging stronger, healthier, and more meaningful professional and personal relationships. We all want positive, productive, and genuine relationships—whether it’s with our employees, supervisors, coworkers, family, friends, peers, or romantic partners. And yet, time and time again, we all seem to make the same thinking errors that threaten or sabotage these relationships. These errors are called cognitive bias, and they happen when our brain attempts to simplify information by making assumptions...

It’s not being negative or pessimistic to assume that something will always go wrong in business and in your career. It’s being realistic. What you do when crisis hits is the only thing matters - and this proven guide delivers everything you need to take positive action with confidence, skill, and professionalism. Frank Supovitz, the man who has been behind-the-scenes at major events like the Super Bowl, Stanley Cup, and Indy 500 guides you through the process of making sure you handle inevitable problems as if it’s something you do day in and day out.

Many of us have a deep desire to make the world around us a better place. But often our good intentions are undermined by the fear that we are so insignificant in the big scheme of things that nothing we can do will actually help feed the world’s hungry, fix the damage of a Hurricane Katrina, or even get a healthy lunch program up and running in the local school. But extraordinary leaders such as Gandhi and even unlikely social activists such as Bob Geldof most often see themselves as harnessing the forces around them, rather than singlehandedly setting those forces in motion.

From the cranberry bogs of Massachusetts to the classrooms of Singapore and Finland, from tiny start-ups to global engineering firms and beloved American organizations like Ocean Spray, Eileen Fisher, Gore, and Boston Scientific, Heffernan discovers ways of living and working that foster creativity, spark innovation, reinforce our social fabric, and feel so much better than winning.