Business Management

The Listening Leader is a practical guide that will inspire school, district, and teacher leaders to make substantive change and increase equitable student outcomes. Rooted in the values of equity, relationships, and listening, this luminous book helps reimagine what is possible in education today. Drawing from more than 20 years of experience in public schools, Shane Safir incorporates hands-on strategies and powerful stories to show us how to leverage one of the most vital tools of leadership: listening.

There are literally thousands of books on selling, coaching, and leadership, but what about the particulars of managing a sales force? Where are the frameworks, metrics, and best practices to help you succeed? Based on extensive research into how world-class companies measure and manage their sales forces, Cracking the Sales Management Code is the first operating manual for sales management.

Managing the Unexpected, third edition, is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by organizational actions, this critical book focuses on why some organizations are better able to sustain high performance in the face of unanticipated change.

Having recently stepped down as chairman and CEO of Best Buy, Hubert Joly shares the leadership principles illustrated by multiple vivid and concrete stories that underpinned the remarkable resurgence of Best Buy and that he believes are at the heart of business: pursue a noble purpose, put people at the center, embrace all stakeholders, and treat profit as an outcome.

Howard Behar is one of three top executives who have helped shape one of the most recognized companies in the world: Starbucks. A widely acclaimed leader, Behar, with his signature energy, smarts, high expectations, and belief in people, has become a symbol of the soul and candor of the Starbucks culture.

Few would disagree that inclusion is both the right thing to do and good for business. Then why are we so terrible at it? If we believe in the morality and the profitability of including people of diverse and underestimated backgrounds in the workplace, why don't we do it? Because, explains Ruchika Tulshyan in this eye-opening book, we don't realize that inclusion takes awareness, intention, and regular practice. Inclusion doesn't just happen; we have to work at it. Tulshyan presents inclusion best practices, showing how leaders and organizations can meaningfully promote inclusion.

Organizations are facing an engagement crisis. Not surprisingly, these stakeholders have developed deflector shields to protect themselves. Only a privileged few organizations are allowed to penetrate the shield, and even less will meaningfully engage. To penetrate the shield, and engage the audience, organizations need an edge. Gamification has emerged as a way to gain that edge and organizations are beginning to see it as a key tool in their digital engagement strategy.

In this book, you will learn how to put on a successful event series that can generate revenue, and become either your main business, or generate leads and exposure to your main business. The book covers event planning and management fundamentals and explains how you can grow attendance and revenue significantly. Recently updated, the book now includes strategies for boosting event attendance, building buzz around the event as it occurs, and ensuring that your attendees are pleased following the event.

For those who want to learn how to become a better leader to influence, inspire, and impact others. This valuable eBook shares tips and practical steps to improving your leadership skills. When you're leading a group, do you feel like no one pays attention to you? Feeling like you can't accomplish anything? Are you having trouble meeting your daily, weekly, monthly, and yearly goals? Own up to this problem without blaming yourself. There may be a number of reasons for this, including a lack of leadership skills, a lack of communication skills, or a lack of planning and organization skills. ...

¿Cómo va la inteligencia emocional como competencia más allá del individuo para convertirse en algo que un grupo o organización entera puede construir y utilizar colectivamente? Escrito principalmente por miembros del Consorcio de Investigación en Inteligencia Emocional en Organizaciones, fundado por reconocidos expertos de EI Daniel Goleman y Cary Cherniss, este innovador compendio examina las cuestiones conceptuales y estratégicas involucradas en la definición, medición y promoción de la inteligencia emocional en las organizaciones.

In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.

Learn about the Coach's Stance, the Four Phases of Coaching, and much more.

Excellent communicating skills have always been crucial to success in leadership and management roles—and that's one of the reasons the first edition of this book has been an international bestseller taught at universities and referred to by leading CEOs. What's changed in the last ten years? Well, nothing—and everything. Mastering Communication at Work, Second Edition features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studies.

For the first time, there are five distinct generations sharing the workplace at many American companies - from Baby Boomer to Generation Z. That means an age difference of up to 60 years and a multitude of experiences and attitudes. More crucially, it means there are tremendous challenges - as well as significant opportunity - when trying to foster collaboration between these diverse groups. In this workshop, workplace culture expert (and proud Gen Xer) Jennifer Romolini examines this extraordinary phenomenon and how it has upended typical management strategies.

Successful leaders know that leadership is less often about having all the answers - and more often about asking the right questions. The challenge lies in being able to step back, reflect, and ask the key questions that are critical to your performance and your organization's effectiveness. In What to Ask the Person in the Mirror, leadership expert Robert Kaplan presents a process for asking the big questions that will enable you to diagnose problems, change course if necessary, and advance your career.

Ever since he wrote The Art of the Deal, Trump has been the world's most famous negotiator - even though he didn't reveal his actual deal-making secrets. Now, George Ross explains the tactics that took Trump to the top and how you can use those same tactics and strategies in your daily negotiations. A practical, real-world negotiation playbook, this is the ultimate guide for anyone who wants to negotiate like a proven winner.

Talking to people about your designs might seem like a basic skill, but it can be difficult to do well. In many cases, how you communicate with stakeholders, clients, and other non-designers may be more important than the designs themselves. Because if you can't get their support, your work will never see the light of day - no matter how good it is. This practical guide focuses on principles, tactics, and actionable methods for presenting your designs.

Using the same characters as those found in Miller’s other bestseller, The Secret and one new character, a retired Special Forces Commander, this work aims to help team leaders and team members create high-performing teams. The core message is that Talent, Skills, and Community are all essential to team success, and that team leaders and leaders supervising or training team leaders, need to develop all three in order to create such teams.

You've been asked to manage a key project—or perhaps you've volunteered for an assignment that could advance your career. So how do you make sure the project succeeds? Managing Projects walks you quickly through the basics.

The financial shelves are filled with books that explain how popular carry trading has become in recent years. But none has revealed just how significant a role it plays in the global economy - until now. A groundbreaking book sure to leave its mark in the canon of investing literature, The Rise of Carry explains how carry trading has virtually shaped the global economic picture - one of decaying economic growth, recurring crises, wealth disparity, and, in too many places, social and political upheaval.