Business Organization

Whether you want to improve your personal success, increase your bottom-line profits, or improve performance and productivity in the workplace, best-selling author and acclaimed speaker Willie Jolley can help you make it happen. Willie Jolley discovered that the leading-edge organizations understand that all success is rooted in development of ourselves and of others in our organizations. The secrets of successful organizations are leadership development, change management skills, team building, world-class customer service, and attitude enhancement.

Hierarchy in organizations is obsolete. There is a better way: one that increases the engagement of employees and managers alike, reduces micromanaging and other limiting approaches, and promotes organizational and individual success. In this book, self-management expert Samantha Slade presents seven concrete practices to help your organization flatten its existing hierarchy and develop a horizontal organization. The result will be enhanced creativity, greater growth, and an increased employee retention and productivity - and a better bottom line.

Why are the New Zealand All Blacks the best rugby team in the world? How does the Kirov Ballet produce generation after generation of exceptional ballerinas? How did Southwest Airlines evolve from being an idiosyncratic Texan airline to become one of the most successful businesses internationally? How does the Finnish School Education System deliver great results by breaking conventions? Powerhouse uncovers the performance secrets of some of the most impressive organizations around the world and reveals the key principles they have in common....

This elegant method prompts listeners to engage with three deceptively simple questions: What? So what? Now what? The first leads to careful observation. The second invites you to thoughtfully consider options and implications. The third ignites effective action. Together, these questions, and the tools that support them, produce a dynamic and creative dance with uncertainty.

After five years of ground-breaking research, Ori Brafman and Rod Beckstrom share some unexpected answers, gripping stories, and a tapestry of unlikely connections. The Starfish and the Spider argues that organizations fall into two categories: traditional “spiders,” which have a rigid hierarchy and top-down leadership, and revolutionary “starfish,” which rely on the power of peer relationships. The Starfish and the Spider explores what happens when starfish take on spiders (such as the music industry vs. Napster, Kazaa, and the P2P services that followed).

Catalyze collaboration, drive innovation, transform your organization - with Boundary Spanning Leadership, you can put it all together! We live in a world of vast collaborative potential. Yet all too often, powerful boundaries create barriers that can splinter groups. And this can lead to uninspiring results. To transform borders into frontiers in today's global, multistakeholder organizations, you need Boundary Spanning Leadership.

Customer Service Excellence: A Guide to Winning and Keeping Customers In today's competitive market, exceptional customer service is the key to success. "Customer Service Excellence: A Guide to Winning and Keeping Customers" is your ultimate resource for mastering the art of customer engagement, whether you're interacting over the phone or face-to-face. This comprehensive guide provides you with the techniques and strategies necessary to create outstanding service experiences that not only attract new customers but also ensure their loyalty for years to come. What You'll Find Inside: Key ...

An accessible guide showing all people how to create and sustain diversity and inclusivity in the workplace - no matter your identity, industry, or level of experience.

For all professionals, knowledge of the key elements of high-quality leadership is vital, whether they are existing managers, taking on additional managerial responsibilities, or looking ahead to their career goals. This base of knowledge stretches from the individual - leading yourself - to the group, leading teams and even entire organizations. In tackling all these key aspects, the audiobook equips individuals to progress in any area of leadership and management, from team-building to strategic planning.

After a period of tremendous upheaval, it is necessary for organizations to transform alongside their employees and welcome new ways of working. While it is impossible to predict which changes will be successful, it is crucial for leaders to now ask: what should work look like to achieve productive, healthy, and safe organizations? In Brave New Workplace, Julian Barling argues that we should focus on creating environments in which employees can flourish, rather than relying on the resiliency of workers to withstand difficult working conditions.

In The 24-Hour Rule and Other Secrets for Smarter Organizations, business consultant Adrienne Bellehumeur shows how her six steps of documentation can become your and your team’s new superpower.

It's no secret that continuous innovation is the key to seizing and maintaining the competitive edge in today's increasingly challenging business environment. Unfortunately, the process for achieving this holy grail of business has been a mystery - until now. Built to Innovate delivers a proven system for building relentless innovation into your company's DNA.

Doing the right job the right way is critical to your professional success. Influence and Impact provides an easy-to-follow, common sense approach to building influence at any level of an organization. Accomplished leadership and executive coaches Bill Berman and George Bradt offer a fresh perspective on evaluating what values, strengths, and capabilities you bring to your role; how you can develop new skills to increase your influence; and determining if you are in the right place to have the greatest impact.

The Safety Effect will help you replicate the conditions shared by Google's most effective teams. Psychological safety is the primary driver of team effectiveness at Google, more important than seniority, individual team member performance, and hundreds of other variables. When we work in a psychologically safe workplace, we comfortably share ideas for improvement, ask for help when we need it, and celebrate our successes.

Few leaders will admit it, but again and again the growth of their organizations outruns their skills. If you're one of those leaders, you know the result: as the job grows bigger than you are, you get disoriented by a world of unfamiliar challenges. You then hit a wall of ineffectiveness, a stall point. Why won't doubling down on the managerial and technical building blocks that have worked before help you out of a stall? Because you invariably neglect the new political, personal, strategic, and interpersonal skills needed to manage yourself and others.

This essential playbook shows how companies can scale success by coupling digital strategies with an investment in the health of their organizations and the people within. To scale and grow, a company must get the organizational elements right. That begins with having the right strategy, the right leadership to drive it, and the right talent, culture, and organizational design to realize a company’s potential. This is especially true in the AI era, where a company’s most valuable assets are its people.

Imagine a company where everyone loves to work, where employees feel not just "satisfied" but truly cared for, respected, and energized. Think of the impact this would have on recruitment, retention, customer satisfaction, innovation, and overall performance. Aron Ain, the award-winning CEO of Kronos, a global provider of workforce management and human capital management cloud solutions, believes that anything is possible when people are inspired.

Whether people want more government or less, everyone wants an efficient government. Traditional thinking is that this requires a government to be run more like a business. But a government is not a business, and this approach merely replaces old problems with new ones. In their six-year, five-country study of 77 government organizations—ranging from small departments to entire states—Alan Robinson and Dean Schroeder found that the predominant private-sector approaches to improvement don’t work well in the public sector.

Beyond Leaning In is a different kind of business book - based on research, but told as a novel and designed to spark discussion among friends, family, classmates, and co-workers across genders and generations. Through the perspective of female and male characters across generations, listeners gain new insights about why gender gaps are so hard to close despite our best intentions. We are inspired to think differently about what both individuals and organizations must do to ensure all employees thrive.

This book offers a new model for creating inclusive organizations and illuminates the vital role that diversity plays in developing solutions to the critical social, environmental, and leadership challenges we face. While many companies are focusing on DEI efforts, what we need is to take inclusion to the next level. Our massive social, economic, and environmental challenges can only be solved only when organizations and institutions embrace complete inclusion.