Business Performance

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

This is a book that gives excellent insight to those who want to understand how to perform the emotional freedom technique, which is also known as EFT. The author provided step-by-step instructions on how to perform the process and be able to become emotionally free within minutes. The author also offers additional resources a person can use to visually see the process being performed to give another perspective to the listeners of the book. This book is action-packed with information to make sure the listeners are well-informed and receive great value.

Whether you are an accomplished sales executive leading a large organization or a sales manager leading a team, your ability to remove obstacles and speed the sales process will determine your success. High-Performance Selling is geared for the sales leader who has to persuade others to work as a sales force of one.

During his 20 years as a Navy SEAL, Commander Rich Diviney was intimately involved in the world-renowned SEAL selection process, which whittles exceptional candidates down to a small cadre of the most elite optimal performers. But Diviney was often surprised by which recruits washed out and which succeeded. Someone could have all the right skills and still fail, while recruits he might have initially dismissed would prove to be top performers. The seemingly objective criteria weren't telling him what he most needed to know: who could be part of the world's most elite military unit?

Since the groundbreaking work of Robert S. Kaplan and David P. Norton, the concept of the Balanced Scorecard has achieved increasing popularity in the business world. In this book, the authors draw on their extensive experience with scorecard projects to provide a step-by-step method for introducing the Balanced Scorecard into an organization. This book will provide senior and operational managers, consultants, and business academics with a comprehensive view of emerging Balanced Scorecard practice supported by both business advice and a theoretical foundation.

Drawing on his own life and career and the rich lore of The Lion King, Alton Fitzgerald White, Broadway's longest-running "King", delivers his message of service - taking responsibility for and deriving happiness from commonplace achievements - as a philosophy that anyone can get through each day with satisfaction, pride, and a sense of accomplishment.

For a decade, Areva Martin has used the media to build a huge platform that expanded the influence and power of her brand exponentially. Media appearances on Dr. Phil, Anderson Cooper 360, The Doctors, CNN, MSNBC, FOX, and more have virtually eliminated the need of a marketing budget for her thriving law firm and nonprofit organization while securing her place as one of America's most sought after thought leaders.

Do you need to do a wedding speech but have no idea how to start or what to say? Are you nervous about standing up and speaking in public? The Wedding Speech Manual is your complete, practical, step-by-step guide to how to write and perform a personalized wedding speech: something which will be enjoyed and cherished by your loved ones, friends, and family.

Close more deals by understanding what your customer really wants. Too often, we hear the message that selling is shallow. In reality, it's the opposite. The most effective salespeople are the ones who dive deeper—who prioritize relationships and stay focused on the big picture of what they're playing for. Iceberg Selling is a technique based on the understanding that, for every person, company, and situation, you can only see 10% of what's really going on. Using single-serving lessons and real-life anecdotes, you’ll learn a series of mindsets and best practices.

How often have you heard someone with a commanding presence deliver a bold vision that turned out to be nothing more than rhetoric and hot air? All too often we mistake the appearance of leadership for the real deal. Without a doubt, intelligence, vision, and the ability to communicate are important. But something big is missing: the know-how of running a business—the capacity to take it in the right direction, do the right things, make the right decisions, deliver results, and leave the people and the business better off than they were before.

Executive Toughness takes you through the steps of making these critical behaviors part of your everyday routine. Practice your accountability, focus, and optimism, and you'll be on the path to attaining your goals; make them part of your mental “DNA", and there will be no turning back - ever. A complete regimen from a leading expert on developing the mindset for attaining goals, Executive Toughness is your workout for ultimate success in your career and in your life.

Unlock the true potential of your team with Team Accelerators: The Seven Force Multipliers of High-Performance Teams. In this groundbreaking book, you’ll find the ingredients to transform a group of individuals into a united, dynamic, and impactful team.

___________ Includes 10 Free Bonuses Many authorities on business management identify five functions of management: planning, organizing, directing, controlling, and coordinating. The planning and controlling functions often get less attention from owner-managers of businesses than they should. One way to strengthen both of these functions is through effective goal setting. Long range goals for sales, profits, competitive position, development of people, and industrial relations must be established. Then, goals are set for the current year which will lead towards the accomplishment of the ...

Indie Film Hustle presents I Made a Short Film Now WTF Do I Do with It, written by award-winning filmmaker Clarissa Jacobson. This indie film gem is jam-packed with hard-earned knowledge, tips, and secrets on how to enter film festivals, promote your movie; and succeed! I Made a Short Film Now WTF Do I Do with It covers everything from what festivals to submit to, how to maximize your money, secure an international presence, deal with rejection, gain publicity, harness the power of social media, what a sales rep does, and much more.

Breaking In is the must-have handbook for aspiring entertainers who want to avoid the pervasive pitfalls and myths of the industry while accelerating their opportunities to become superstars. It is also the first audiobook of its kind to address the mental preparation, skills, traits, and specific actions required to break in to any aspect of the entertainment industry.

This is an engaging and insightful audiobook for the modern leader who just wants the best for their team, business, and customers.

Life is about choices. Where you live, the schools you attend, your career path, who you marry - all affect your success and satisfaction. Many of these choices are dichotomous. If I live here, I can’t live there. If I attend this university, I can’t also go to that one. Leaders often see their workplace strategy as an equally “this or that” choice.

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.

Since 1998, Steve Balderson has made 17 feature films. Looking back on these years of productivity, Steve has crafted a volume of invaluable perspective, tips, how-tos, and general philosophy about making independent films, no matter the budget, no matter the location. Balderson worries little about who he will offend.

The Coherence Code tells a simple story of how a company goes from the brink of failure to success by transforming, improving, and evolving the mindset and habits of its leader, teams, and individual employees through Total Brain Coaching.