Business Process

Featuring instructional case studies from companies including Panasonic, Hilton, Merck, and Honeywell, this evidence-based book provides listeners with a proven methodology for driving success before, during, and after every sale. Embracing the entire customer life cycle, Beyond the Sales Process reveals twelve essential strategies including: Study your customer. Give them compelling reasons to engage. Build a vision for them of their own success....

Author Monica Sharma describes how we can source our inner capacities and wisdom to manifest change that embodies universal values such as dignity, compassion, fairness, and courage. Drawing on more than 20 years of work for the United Nations and elsewhere, she presents a radical new approach to transformational leadership, one that creates systems of change where everyone can engage - not just analysts and policy-makers.

From the president of EMILY's List, a playbook for women changing the world in politics, business, or any arena, with a foreword from Vice Presidential candidate Senator Kamala Harris. Run to Win is for all women who are looking to lead. Organized around the steps that EMILY's List coaches its candidates through (from deciding to run through celebrating victory), this book is full of essential lessons for any woman trying to succeed in a male-dominated field. Their arena is politics but their message is universal.

Small business owner Michael J. Daugherty is fighting back against US Government's sinister surveillance tactics in his audiobook, The Devil Inside the Beltway: The Shocking Expose of the US Government's Surveillance and Overreach into Cybersecurity, Medicine, and Small Business. During the past decade the US Government has teamed with private enterprise and academia to attack American small business by surveilling networks and picking up Americans' files they considered to be "shared" and "vulnerable."

Are you tired of turnover? Are you ready for productivity immediately after hiring? Employee turnover is costly, and in order to increase retention, you need a set of tools to streamline new employee integration, establish engagement, and empower your team.

Sometimes in life, we can’t seem to figure it out. We face what feels like a dead end, unsure of which way to turn—which path to take. It’s a Process was written for those striving to find direction in this crazy world. Dr. Dean uses real-life experiences to inspire thoughtful consideration on how betterment can be attained, and purpose realized.

By now, everyone has heard of hundreds of side hustles that can boost your weekly income, but have you considered renting out bounce houses? If you are an entrepreneur at heart, an innovator, or someone who simply wants to pay off lingering debt, then this is the perfect book for you. Making Money with Bounce Houses: The Startup Guide is exactly that. This book will break down the process of making money by renting out your very first bounce house, then guides you along the journey of increasing your income to endless limits.

Dear Madam President is an empowering letter from former Hillary Clinton Communications Director Jennifer Palmieri to the first woman president, and by extension, to all women working to succeed in any field. By using lessons learned during her experiences with Hillary Clinton, President Obama, and Elizabeth Edwards - to name a few - Palmieri through each chapter creates a forward-thinking framework of inspirational and practical advice for all women everywhere - from boardrooms to living rooms - who are determined to seize control of their lives, their workplaces, and their country.

Hundreds of millions of people use Apple products every day; several thousand work on Apple's campus in Cupertino, California; but only a handful sit at the drawing board. Creative Selection recounts the life of one of the few who worked behind the scenes, a highly-respected software engineer who worked in the final years of the Steve Jobs era, the Golden Age of Apple.

In Truth: How the Many Sides to Every Story Shape Our Reality, Hector Macdonald explores how truth is used and abused in politics, business, the media and everyday life. He shows how a clearer understanding of truth's many faces renders us better able to navigate our world and more influential within it. Combining great storytelling with practical takeaways and a litany of fascinating, funny, and insightful case studies, Truth is a sobering and engaging listen about how profoundly our mindsets and actions are influenced by the truths that those around us choose to tell.

Are you frustrated or disenchanted by the results of your Agile approach? Does Agile sound like a good idea, but you're not sure how to explain it beyond roles, practices, and meetings? Is your team going through the motions, but it's still business as usual? The missing piece is the Agile mindset - the thinking that makes Agile processes work.

Eager to change the world? Learn how you can have a greater social impact through your everyday purchases. Covering topics that range from why not all factories are evil, to how our morning coffee can be the easiest way for us to use our purchasing power for good, Buy the Change You Want to See makes us better-informed consumers.

No matter how good a candidate looks, how much research he/she has done, or how perfectly his/her qualifications match the job description, if you’re not prepared with great answers to the toughest interview questions, you won’t get the job. The good news for you is that it is possible to be prepared and ready for your next job interview. You can be the next to feel you nailed them after concluding your interview. What a rush!

Do you remember the class in high school where they taught you how to find, interview, and hire great employees? Or was it in college? What class was it again? Oh yeah, no one teaches you how to hire. On top of that, the only books on hiring I could find were written for large businesses with thousands of employees about hiring executives. This audiobook is for 90 percent of small business owners out there wanting to hire 1-20 employees. You can hire high achievers and let your competitors have low achievers.

Under Joe Solmonese's leadership, the Human Rights Campaign, the nation's largest LGBT rights organization, became the model other organizations look toward to create effective social and political change. Beginning with a moving story of working with Matthew Shepard's mother Virginia in passing the hate crimes bill that bears Matthew's name, Solmonese shows how he discovered that channeled anger can drive a commitment to change.

Where most leaders struggle with accomplishing their goals and getting buy-in from their teams, this book provides a methodology that will help any leader guide their team successfully. Leadership takes many forms in many different environments. Leaders come in all shapes and sizes, too. No matter the environment or who you are as a leader, one thing is for certain: Effective leadership is not a matter of personality or circumstances. It is a process that is applicable to every leader of every stripe in every environment.

Conventional wisdom holds that John F. Kennedy was the first celebrity president, in no small part because of his innate television savvy. But as Kathryn Brownell shows, Kennedy capitalized on a tradition and style rooted in California politics and the Hollywood studio system. Since the 1920s, politicians and professional showmen have developed relationships and built organizations institutionalizing Hollywood styles, structures, and personalities in the American political process.

You may be a project manager or a stakeholder with "street smarts". Maybe you have expertise in the nuts and bolts of project execution. Or you might be a "book smart" expert on the rules and tools of the trade. Whatever your strengths, most project managers agree it's a juggling act to balance people and processes. Nearly every project requires a balance of both practical and conceptual skills. Now you can fill in the gaps to gain a perfect balance of the two.

Negotiations may be complex; negotiating is not! Creating options and choosing which to pursue (and how to pursue them) is what distinguishes the skilled and effective negotiator from the less successful one. This book provides both the tools and the analytical framework to identify and pursue one’s options, achieve better results, and improve your negotiation skills.

This expert guide leads you through the process of improving operations building supply networks, increasing revenue, reimagining business models, and providing added value to customers, stakeholders, and society.