Career Services

Despite the anticipated senior tsunami in population emerging across the nation, success in the senior living industry is not guaranteed. In this thought-provoking audiobook, management consultant Jill Johnson discusses the nine market forces that will influence on-going success in an industry over-saturated with competition and complexity. Market Forces offers insight on how these key trends influence the industry and the implications they may have on your occupancy, operations, programming, and desirability of your site.

In today's high-speed, customer-empowered world, the levels of swiftness and efficiency of business transactions will determine ultimate success or failure. In this groundbreaking guide, Dooley helps you spot the inevitable points of friction in your organization, and he provides the tools and insight you need to eliminate them. By truly understanding the impact friction can have, you'll be able to establish positive habits and eliminate negative ones - all with the end result of building a company that's the envy of your industry.

The revised standard for Service Management, ISO/IEC 20000-1:2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery, and improvement of a Service Management System, which is the coordinated set of policies, processes, organizational structure, and people to manage services. This book provides and overview of this revised standard for service management.

¿Quieres crear tu propia Agencia de Marketing Digital y no sabes cómo ni por dónde empezar?Si es así, te invito a leer este libro, en el que te revelo el paso a paso para montar tu negocio online.Hace 8 años yo estaba harto de esquemas MLM que prometían el éxito y altas sumas de dinero; aburrido de inversiones en la bolsa que no daban resultado; cansado de promesas de "ganar dinero online" que no funcionaban.

Andy Cunningham has been at the forefront of tech and innovation since day one, and she's been helping companies create new product categories ever since. Now she reveals the winning framework she uses to transform markets and industries. Get to Aha! shows how to establish the kind of foundation world-class brands are built on. Too many business leaders fail to ask the most basic questions about their company.

Magnetic: The Art of Attracting Business is a look at how consistently successful businesses are able to attract a steady and ever-increasing flow of customers. This innovative text examines a range of simple, powerful strategies that businesses of any size or type can use to attract new customers. The key is to do those things that harness the power of the single most important factor in buying decisions: positive word of mouth and referrals from happy existing customers.

Developed by Benjamin Mathes in one of Los Angeles's most prestigious underground acting studios, You, the Career will revolutionize the way you relate to the hustle, the industry, and the actor you want to become. Drawing from 25 years in the industry as an actor, producer, and cultural entrepreneur, Mathes will show you how to take the power from the people who manage, and put it back into the hands of the person who creates it - you!

Juli McNeely chronicles her experiences in two decades as a financial advisor and owner of McNeely Financial Services. McNeely is the only female past president of the prestigious, 126-year-old NAIFA (National Association of Insurance and Financial Investors) organization. Written in her candid, incisive, no-holds-barred style, No Necktie Needed: A Woman’s Guide to Success in Financial Services makes the industry accessible to women in search of a strong work-life balance and who seek to define and measure success by their own standards.

A simple and accessible plan for success, based on seven scientifically tested steps that really work. We're often told to dream big, the sky's the limit and that nothing is impossible. While it is undoubtedly good advice to set yourself goals that have the potential to make you and those around you healthier and happier, how to reach those goals is often less clear. From getting fit or securing a new job to becoming a better manager or parent, simply setting your mind to something will rarely get you where you want to be.

The vast majority of word of mouth happens offline, in everyday conversations. In The Science of Customer Connections, Karrh offers simple concepts plus practical guidance for individual professionals, teams, and complex organizations to be part of those conversations in ways that grow their business.

The comprehensive guide to customer service for the 21st century. Even the most successful companies need their customers happy and coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.

Could you use a little extra cash? Would you like to make some money to get a little ahead, pay a few bills, go on a little vacation or just get some breathing room in your finances? Does the idea of working from home in your pajamas sound like the ideal situation? Would you like to avoid that long commute to work or just be closer to your family? Build a second income, or even work full time, selling products and services on the Internet!

Looking to dive into the world of entrepreneurship with a practical and high-demand service? How to Start a Junk Removal Business is your essential guide to building a successful junk removal operation from the ground up.

Customers demystified! The truth and nothing but the truth! Simply the best thinking on how you can move customers to buy... buy more... and keep on buying! This book reveals 50 bite-size, easy-to-use techniques for finding and keeping highly profitable customers.

Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy. The challenge is customers often don’t know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses."

“Domine las oposiciones: su guía para una carrera profesional gratificante en la Administración Pública” es un recurso completo diseñado para ayudar a los aspirantes a funcionarios públicos a prepararse y tener éxito en varios exámenes de la Administración Pública. El libro cubre una amplia gama de temas esenciales para el éxito en los exámenes, incluyendo una introducción a las carreras de la función pública, los beneficios y el proceso de contratación, y los diferentes tipos de exámenes de la función pública. Los capítulos detallados profundizan en la estructura y ...

Are you ready? You’ve served our country and served it well. Thank you! Now is YOUR time. Whether you reached retirement, are medically retiring or have decided to separate; your time has come. You have decided it is time to move on to the next adventure. However, have you set yourself up in a way that will allow you do pursue your passion? Do you even know what you want to do after you leave the service? How do you translate those well-developed skills into terminology civilians will understand? This audiobook is here to help.

If your growth depends on attracting and retaining the right kind of people, this little book is for you. The Ideal Client Experience will literally save your business. It will create stable customer growth. It will increase retention of clients and team members. It will make you happy. Why? Because you love your people and you never want to drop the ball again.

Harry Beckwith is back with a treasury of quick, practical, and entertaining strategies for attracting and keeping clients by using The Invisible Touch. Beckwith applies the study of human nature to the world of business, and the result is a thorough, informative, and easily implemented marketing plan.
Also available: Selling the Invisible

Great customer service is dying. Is life too busy to teach this skill anymore? If it is, you are going to have a difficult time keeping customers. It doesn’t matter if you are in the restaurant business, retail business, salon and spa business, a government contractor, car dealership, or grocery store.