Career Services

Six Sigma goes in to the details of improving customer service, generating business expansion, and gaining knowledge about the service sectors business processes. Most service industries revolve around areas of finance, human resources, and sales and marketing. Hence, Six Sigma delves deeply into the subject of soft skills. Six Sigma can be applied to a company that provides housekeeping services. Firstly, the companies working processes would need to be understood.

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.

In every thriving organization, there are leaders at the forefront driving vision and strategy. Yet, behind every successful leader stands a dedicated team—the backbone—that ensures the leader’s vision becomes reality. In The Backbone of Leadership, L. David Harris reveals how to excel in critical support roles, such as COO, Chief of Staff, Vice President, General Manager, Director, or Team Leader, etc., ensuring your organization thrives.

"Conquer the Postal Exam 476: Your Guide to Passing the Virtual Entry Assessment - MC 476 For Mail Processing Clerk Positions" is a comprehensive study guide tailored to help candidates excel in the USPS Postal Exam 476. This guide offers an in-depth understanding of the exam's structure, including sections on Work Scenarios, Describe Your Approach, Tell Us Your Story, and Work Experience. Each chapter provides detailed strategies and practical tips for tackling various question types, ensuring that candidates are well-prepared. The book begins with an introduction to the Postal Exam 476, ...

Harry Beckwith, author of the marketing classics Selling the Invisible and The Invisible Touch, applies his unparalleled clarity, insight, humor and expertise to a new age of mass communication and mass confusion. What Clients Love will help you stand out from the crowd - and sell anything to anyone.

Businesses need to do more than sell to customers—they need to help them live their best lives. This superior experience is what customers expect and deserve from companies, and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental revenue accelerator and value driver.

Are you looking to stand out from your competition? Uhh, is that even a question? Of course, you are! Purple Goldfish 2.0 is not your ordinary business book. It fundamentally aims to change the paradigm of what we do in business and how we do it. It offers 10 ways to attract raving customers. Purple represents “a little extra” whereas the goldfish stands for “differentiation.” A Purple Goldfish is defined as any time a business purposely goes above and beyond to provide a little something extra to differentiate the experience and honor the relationship.

The small-business guru behind Duct Tape Marketing and The Referral Engine teaches listeners how to establish lasting commitment in their employees, customers, and businesses. Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm?

Scaling with Purpose provides an indispensable guide for taking advantage of opportunities in the ever-evolving IT landscape. As businesses become increasingly reliant on technology, managed service providers (MSP) hold the key to unlocking their potential through expert guidance and support. This book offers a comprehensive blueprint for purposeful growth, presenting insights, best practices, and strategies that ensure the long-term success and prosperity of your MSP.

Companies who define success through business outcomes and put customers at the center of their business realize sustainable, continuous growth. Customer experience is a key driver of technical innovation and business success - Customer Obsessed teaches companies how to leverage it across all levels of their organizations to sustain competitive advantage in the digital era. Customer Obsessed provides a comprehensive road map to help you build a better, more innovative business.

Have you ever wanted to start your own business, but weren't sure where to begin? Or have you started a service-based business, only to see it fizzle out after a few months? Then this audiobook is for you! This easy guide will get you back on the right track to servicing customers and seeing the profits roll in! Steve Young shares the essentials from his own experience as a service-based business owner.

¿Quieres crear tu propia Agencia de Marketing Digital y no sabes cómo ni por dónde empezar?Si es así, te invito a leer este libro, en el que te revelo el paso a paso para montar tu negocio online.Hace 8 años yo estaba harto de esquemas MLM que prometían el éxito y altas sumas de dinero; aburrido de inversiones en la bolsa que no daban resultado; cansado de promesas de "ganar dinero online" que no funcionaban.

A simple and accessible plan for success, based on seven scientifically tested steps that really work. We're often told to dream big, the sky's the limit and that nothing is impossible. While it is undoubtedly good advice to set yourself goals that have the potential to make you and those around you healthier and happier, how to reach those goals is often less clear. From getting fit or securing a new job to becoming a better manager or parent, simply setting your mind to something will rarely get you where you want to be.

"Conquer the Postal Exam 474: A Concise Overview to Supplement Your Study for the Virtual Entry Assessment - MC 474 for Mail Carrier Positions" is designed as a brief, focused guide to help candidates understand the exam structure and key concepts. This book is intended to supplement more comprehensive resources by providing an easy-to-follow overview of the Work Scenarios, Describe Your Approach, Tell Us Your Story, and Work Experience sections. The guide begins with a brief introduction to the Postal Exam 474, explaining its role in the hiring process for USPS mail carriers. It then ...

A Lifetime of Service is a captivating narrative of a life lived with purpose and passion. Through personal anecdotes, professional experiences, and lessons learned, the author shares their journey from humble beginnings to positions of leadership. A Lifetime of Service offers insights into the challenges and triumphs faced throughout a career dedicated to public service. Discover the values, strategies, and unwavering commitment that shaped a lifetime of making a difference.

Steve Rangoussis has been there. He started his first career as a sales rep, learning the ropes and steadily climbing the sales ladder. Nearly 25 years later, Steve has served in just about every position in the sales hierarchy, uniquely qualifying him to demystify the sales world for sellers and non-sellers, alike. Sometimes, sales feels like alchemy. Sometimes, it feels like science. Sometimes, it feels like a foreign world, hard to penetrate and even harder to successfully navigate, with its particular jargon, professional pressures, and overall culture.

The only secret you need to grow your business now: Elevate your customer experience. This audiobook can show you how! Are you looking for a how-to guide on building loyalty, generating word-of-mouth, and keeping customers coming back? The customer is the heart and lifeblood of every business, if they’re not happy, they won’t come back. If they don’t come back, they don’t spend money. This vicious cycle can end a business, so don’t get caught up in this vortex of doom. With concepts, statistics, and real-world examples, this audiobook rises above all others like it.

This Amazon #1 Best Seller delivers proven strategies to revolutionize your hiring process and build a team that’s engaged, high-performing, and here to stay. Whether you’re an HR leader, recruiter, consultant, or business owner, this book equips you with the tools to hire smarter and faster.

From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.