Career Skills

In tough markets and with more people working remotely, creating a quality sales pipeline in traditional ways is more challenging than ever. As sales technologies continue to evolve and advance, developing technical quotient (TQ) is an essential element of sales success. Record-setting sales expert Justin Michael and bestselling sales leadership author Tony Hughes combine to provide practical guidance on how professional sellers can maximize results with an effective sales tech-stack to increase sales effectiveness for outstanding results.

Feeling like you’re disconnected from your teenager? Look no further! As teenagers grow up, it can seem like they have their own language and this book will help you to get on their level. But where do you start with your child? Parents can be flooded with too much information from the internet and opinions of other parents on how to connect with their teenagers. Even more connected families can struggle to communicate after their children enter that next stage of life. Do you get anxious about trying to say the right thing at the right time? It can be anxiety-inducing to guess what is ...

Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.

Ever feel like you're holding yourself back? Like you're capable of so much more but something's stopping you from reaching your full potential? It's frustrating, right? You know you have goals, dreams that are calling your name, but a nagging voice in your head whispers, 'You can't do it. It's time to silence that voice and unlock the power within you. Imagine a world where your mind is your greatest ally, not your biggest enemy.

This book helps you plan and write reports, proposals, procedures, and other professional documents. You'll review a range of techniques to communicate complex information clearly. You'll also review ways to use your writing to extend your analytical, problem-solving, teamwork, and leadership skills.

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So, how do you change someone's mind - or at least advance the conversation - when everyone is entrenched in their own points of view? Communication expert Lee Hartley Carter has spent nearly 20 years advising and helping the world's most well-known companies do just that. Filled with deeply researched insights into how we make up - and change - our minds, as well as colorful real-world examples and actionable recommendations, Persuasion will help you hone your message and craft your narrative in order to get heard and get results.

Collaborative intelligence, or CQ, is a measure of our ability to think with others on behalf of what matters to us all. It is emerging as a new professional currency at a time when the way we think, interact, and innovate is shifting. In the past, "market share" companies ruled by hierarchy and top-down leadership. Today, the new market leaders are "mind share" companies, where influence is more important than power, and success relies on collaboration and the ability to inspire.

AI Is Coming for Your Job. Are You Ready? It started quietly. A few tools. Some automation. Faster emails. Smarter searches. Then entire departments started shrinking. Roles disappeared. Tasks were handed to machines. The professionals who thought they were safe? They weren’t. In just months, Artificial Intelligence began replacing knowledge workers, freelancers, and even creatives—quietly and relentlessly. This isn’t a warning. It’s reality. If you don’t adapt now, you will be left behind. But if you act fast, you can turn this shift into the biggest opportunity of your life. ...

We've all encountered them: the bullies, the wet blankets, the yea-sayers that never come through. More often than not, we're left fumbling for words, stumbling toward the door...frustrated, enraged or just plain depressed.

In this revolutionary management audiobook, Fred Reichheld reduces all business success into one question. "Would you recommend this business to a friend?" According to Reichheld, this measure of customer satisfaction should be at the heart of all strategic decisions made by every company. He presents compelling case studies to show how customer satisfaction is more important than any business criterion besides profits.

Master negotiator and New York Times bestselling author of You Can Negotiate Anything Herb Cohen says, "Negotiation is the game of life." With his signature humor and self-deprecating style, Cohen explains how to learn powerful yet subtle negotiating ploys to help in business, career, and even family relationships. With his extensive international negotiating experience and unique presentation style, Herb offers this essential guide to the art and practice of negotiation in the 21st century.

Take Command offers powerful tools and time-tested methods to help you live an intentional life by transforming how you approach your thoughts, emotions, relationships, and future. Filled with stories of everyday people and based on expert research and interviews with more than a hundred high-performing leaders, Take Command is a “must-read” (Alan Mulally, former CEO of Ford and Boeing) that gives you the strategies you need to unlock your full potential and create the life you want.

Elite: High Performance Lessons and Habits from a Former Navy SEAL is a must-listen guide for everyone from aspiring entrepreneurs to established business leaders. No matter the stage of your business - development, exploitation, or disruption - Elite will change your approach to business and unlock the warrior within.

In Dr. Diane Hamilton’s provocative new book, she uncovers what could foreseeably be the next movement to enhance human performance, a critical and direct link to improving motivation and communication-based issues that challenge organizations. Drawing on decades of research and incorporating interviews from some of the top leaders of our time, Hamilton examines the factors that influence curiosity including fear, assumptions, technology, and environment (FATE). Her ground-breaking research provides an action plan to transform individuals and organizations.

Sometimes, that promising lead turns out to be a bust. That first date doesn’t lead to a second. The sales pitch fails to land the client. But what if they could? What if you knew the steps to “set up” each conversation to increase the likelihood that you connect, engage and win?

A new way of understanding language provides a powerful new foundation and a new set of tools for designing and re-designing your life, at home and at work, and everywhere in between. This is especially relevant for everyone seeking meaningful change in their lives, as well as those for whom building and maintaining mutually-beneficial relationships is important. And it's particularly useful for leaders, managers, salespeople and anyone else who "gets paid to have effective conversations"!

The ultimate public speaking handbook: tips, techniques, and strategies to help you deliver stellar speeches and harness the power of storytelling. This thorough guide will provide you with the knowledge and strategies you need to take your fear of public speaking by the horns, connect with your audience, and start seeing public speaking as a magnificent opportunity for reaching, motivating, and inspiring others.

Whether on the job or at home, we've all yearned for a way to simplify our lives and become more organized. In A Simpler Way, authors Margaret J. Wheatley and Myron Kellner-Rogers use the latest scientific research to develop new structures to help us become more cooperative, creative, and free. By simplifying our individual worlds, Wheatley and Kellner-Rogers explain that we will inevitably increase our self-assurance, resulting in a continuous cycle of creativity, accomplishment, and learning.

Alastair Campbell knows all about winning. As Tony Blair's chief spokesman and strategist, he helped guide his party to victory in three successive elections, and he's fascinated by what it takes to succeed. How do sportsmen excel, entrepreneurs thrive, or individuals achieve the ambitions? Is their ability to win innate?