Communication Problems

"What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company.

When faced with problems, many business leaders and teams look for familiar and standard problem-solving methods, often creating unnecessary struggle, frustration, delay, and ineffectiveness in solving the problem - if it is ever solved at all! In other words, they keep reaching for the same old hammer as if every business problem were a nail.

Bullies aren't limited to the playground. These days, they roam our offices and can be found everywhere from break rooms to boardrooms. They don't steal your lunch money, but they can make your work life a living hell - and even ruin your career. Whether the bully is a boss or a coworker...whether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, Beating the Workplace Bully will show you how to fight back.

In Friend and Foe, researchers Galinsky and Schweitzer explain why this debate misses the mark. Rather than being hardwired to compete or cooperate, humans have evolved to do both. It is only by learning how to strike the right balance between these two forces that we can improve our long-term relationships and get more of what we want.

Have you ever felt trapped by cycles of anger you can't control? Do you struggle to channel this powerful emotion more constructively? Are you ready to understand, manage, and master your anger once and for all? Her Anger Fingerprint: Anger Management for Women From Root Causes to Long-Term Solutions offers you a clear path toward balanced emotional responses and lasting change. This book uncovers the underlying issues that contribute to anger—from biological to environmental factors—equipping you with the tools to identify and address your unique triggers. Designed specifically for ...

The Church is simply a group of saved sinners, and because of this we face a variety of issues. How do we deal with them? Focusing on the letter of 1 Corinthians, Pastor Skip Heitzig discusses Church divisions, sexual impurity, marriage difficulties, personal liberties, and other problems in the body of Christ and looks at what God's word says about resolving them.

Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.

People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.

A Salesperson's Guide to Tact Tact is something every salesperson needs in order to survive. There are countless times when what you WANT to say is at odds with what you SHOULD say. I’ve Got My Own Problems is dedicated to the times when you need to stop and think about how to phrase a proper response. Inspired by years of sales experience, Stephen Meadows brings real-world examples to life with humor and practicality. Sure to keep you entertained while teaching valuable lessons that can help you navigate the sales realm, I’ve Got My Own Problems is like having a conversation with a ...

Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactic.

What hidden skill links successful people in all walks of life? What helps them make smart decisions? The answer is surprisingly simple: They know how to ask the right questions at the right time. Questions help us break down barriers, discover secrets, solve puzzles, and imagine new ways of doing things. But few of us know how to question in a methodical way. Emmy-award-winning journalist and media expert Frank Sesno aims to change that with Ask More.

The Word ‘tsumi’: A Japanese Problem in Translating and Understanding. (Series. Bridges ‘Me a criminal? No way!’ This shocking reply is at the core of this unique book—unique, because there is no other English book on the subject of tsumi , and its alternates and its unfortunate meaning of criminally guilty in Japanese. Unfortunately, it does not encompass the meaning of sin against God. Four hundred years have passed, and this deplorable translation is still used in Japanese churches today. These are some of the topics that are covered in this informative book: How Japanese ...

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

New, updated edition 2024. Lyn Kelley, Ph.D., Counselor and Certified Professional Coach, has struggled with the concept of detachment and “letting go” her entire life, and she finally got fed up with OPP’s (other people’s problems)! She shares with you exactly how to detach with compassion, what to say to yourself, what to say aloud, and how to pull out of the situation while avoiding conflict and the emotional rollercoaster. You’ll learn how to protect yourself with spiritual empowerment, how to show genuine love and concern, while detaching from your emotions. This book is a ...

Are you tired of feeling unprepared and nervous for your coding interviews? Do you want to stand out from the competition and land your dream job as a software developer or coder? Look no further! "Be a Champion in a Coding Interview" is the ultimate guide to interview success that will transform you into an interview superstar. Unleash a treasure trove of insights with this groundbreaking book from a renowned coach and bestselling author. Its pages reveal a compilation of 100 finely-tuned, top-notch queries and expert answers. These queries are strategically designed to assess your ...

Are you looking for a Relationship Help That Doesn't Feel Like Homework? Ditch the Boring Advice – This Workbook is Your Comedic Relief Okay, fellow survivors of the relationship rollercoaster, ditch the self-help books promising instant bliss and strap in for a truth bomb: this workbook won't magically erase your partner's ability to leave wet towels on the bathroom floor or vanish car keys into thin air. BUT, it just might give you the best ammunition for your next couples therapy session... or at least some hilarious stories to share over drinks with your equally bewildered friends. ...

A New York Times best-selling author reveals how to find the right words for every situation. Whether you are making a budget request, interviewing for a job, ending a relationship, or talking to children about divorce, the crux of success in those and other crucial situations is planned, effective communication.

Why is it so hard to change problem behavior - in our kids, our colleagues, and even ourselves? Conventional methods often backfire, creating a downward spiral of resentment and frustration, and a missed opportunity for growth. What if the thinking behind these old methods is wrong? What if people don’t misbehave because they want to, but because they lack the skills to do better? Or as renowned psychologist J. Stuart Ablon asks, what if changing problem behavior is a matter of skill, not will?

Captain David Marquet was used to giving orders. In the high-stress environment of the USS Santa Fe, a nuclear-powered submarine, it was crucial his men did their job well. But the ship was dogged by poor morale, poor performance and the worst retention in the fleet. Marquet took matters into his own hands and pushed for leadership at every level. Before long, his crew became fully engaged and the Santa Fe skyrocketed from worst to first in the fleet. No matter your business or position, you can apply Marquet's approach to create a workplace where everyone is a leader.

Understand what your horse is saying to you and build a profound and lasting connection. If you ever thought that some people were “natural-born horse communicators,” know that all of them have honed their abilities through experience, observation, and the understanding that each horse is a unique being. This guide seeks to help you strengthen your connection and build trust with your horse.