Conflict Management Communication

All businesses experience the insidious cost of conflict. Unfortunately, few have the skills or resources to combat this toxic and pervasive problem. Until now!

This comprehensive guide to negotiation provides a thorough exploration of negotiation principles, strategies, and practical applications. The book combines theoretical frameworks with real-world examples to help readers develop effective negotiation skills across various contexts. The text begins by establishing negotiation's fundamental role in daily life, tracing its evolution from ancient trade practices to modern diplomatic relations. It then delves into the psychological aspects of human interaction during negotiations, examining how cognitive biases, emotional drivers, and decision-...

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help - even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.

Today's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers shop around. And service that wows the customer is crucial in securing new business and preserving those long-standing associations with valuable clients. The bottom line: Satisfied customers equal success!

Exprimez-vous tout en tissant des relations harmonieuses avec ceux qui vous entourent. L’affirmation de soi, voilà la clé du mieux-être au travail.

Discover "The Power of Verbal KaI: How to Deal With Difficult People"Are you tired of struggling with difficult people? Do you wish you had effective strategies to handle challenging conversations with grace and confidence? Look no further! "The Power of Verbal KaI" is here to transform your interactions.In this insightful eBook, you will: Learn the art of Verbal KaI and how to apply it in real-life situations. Understand the psychology behind difficult behaviors and how to defuse tense situations.Master powerful communication techniques to remain calm and composed during conflicts.Develop ...

Do you worry about the future? Are you obsessed over the past? Do you give responsibility for your actions to your emotions? Do you want to learn how to use emotional intelligence? Emotions often lead us to sabotage our chances of success by saying or doing things we often regret. What can teach us how to take advantage of our emotions is emotional intelligence. According to the experts, this quality is vital for a career and possessing this ability is even more important than having a high IQ: Most successful people have a good level of EI.

You're about to discover how to finally win any negotiation you enter with skills, techniques, and strategies that you can practice in every interaction you come across until you become a true pro. If you are like many people who are getting taken advantage of and are not getting, earning, or securing what they deserve in life, this audiobook is for you.

A lot of conflicts in the workplace are either misunderstandings or miscommunications. These go unresolved, fester, and start to interfere with the work that needs to be done because of lack of trust and interpersonal anger. To help fix these problems, this audiobook will discuss how to re-humanize the people you are having communication problems with so that you can fix the problem ethically, effectively, and compassionately. The goal is for both of you to feel good about the relationship again.

Vous avez du mal à exposer votre opinion ? Vous n'osez pas dire "non" à la demande d'un de vos supérieurs ? Quand une situation vous dérange, vous ravalez votre frustration sans l'exprimer à haute voix ? Sans doute est-il temps de travailler votre assertivité, c'est-à-dire votre capacité à vous affirmer dans le respect de l'autre.

Working with difficult people can reduce your morale, threaten your productivity, deplete your energy, and waste your time. But you don't have to be helpless in the face of other people's craziness! Knowing how to handle coworkers' disruptive behavior is one of the most important career skills you can have, allowing you to become a more valuable employee and a more self-reliant person.