Customer Success

Our professional relationships are the most important asset we have when it comes to growing our careers and our businesses. Most people think of this as “networking”. But in today’s hyperconnected market, the most cost-effective and high-return route to new, repeat, and referral business is through our existing networks, not through adding more social media “friends” and “connections”. This transformative guide from relationship marketing expert Zvi Band shows you how to deepen your personal connections to achieve your professional goals.

Running a call center is hard. But it can also be rewarding. Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes. Experience a thriving center operation and become a leader in customer service with Call Center Connections. Benefits: Boost staff morale and appreciation Create a positive customer experience Improve leadership skills and strategiesWhat's inside: Learn how to find the perfect call center manager Explore the benefits of using home-based agents Discover the impact of artificial intelligence on call ...

Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics.

Embark on an extraordinary journey into the vibrant world of health and entrepreneurship with "The Microgreen Market Blueprint" – your comprehensive guide to mastering the thriving microgreen business from seed to success. Discover the fertile ground of opportunity as Chapter 1 immerses you into the expanding universe of microgreens and their burgeoning role in the food industry. Grasp the full potential of these tiny greens as you explore their unique selling proposition and carve a niche in the health-conscious market. Advance past the fundamentals with Chapter 2, where crafting a ...

Immerse yourself in the captivating world of customer retention and loyalty with this power-packed eBook, "Cultivating Customer Loyalty". This book navigates through the essentials of creating a loyal customer base, which is the key to a successful and sustainable business. Step into the first chapter to understand the intricacies of a promising yet complex industry, the Ginseng Business, and the role it plays in global commerce. This chapter provides analytical insights about this unique industry and provides direction for businesses operating in this or similar markets. Our next leg of ...

Introducing "The Beginner's Guide to Starting Your Own Chimney Sweeping Business" - the definitive manual that will transform your entrepreneurial dreams into a successful and eco-friendly reality! Have you ever considered starting your own niche business that combines vintage charm with modern appeal? Look no further – this comprehensive guide will walk you through the exciting process of establishing an eco-friendly chimney sweeping business step-by-step. With 39 informative chapters, this guide will not only teach you about the ins and outs of the chimney sweeping industry but also ...

Far away from Silicon Valley, in familiar, traditional, even unglamorous fields, ordinary people are unleashing extraordinary advances that amaze customers, energize employees, and create huge economic value. Their secret? They understand that the work of inventing the future doesn't belong just to geeks designing mobile apps and virtual-reality headsets or to social-media entrepreneurs hoping to launch the next Facebook. Some of today's most compelling organizations are doing brilliant things.

Dive into the captivating world of trendspotting with this profound new eBook, "Trendspotting". Let's embark on an enlightening journey that reveals every secret corner of the exciting and ever-evolving hobby store market. This cutting-edge eBook is designed for those with a curiosity and passion for understanding market trends and leveraging them for success. "Trendspotting" opens with a comprehensive understanding of the hobby store market. The book highlights the evolution of this unique market, key players, current trends, and potential future shifts. After mastering the basics, we ...

In this value-packed book, you’ll acquire a treasure trove of incredible wisdom for your RELATIONSHIPS to thrive, for your CHARACTER and reputation to become more trustworthy and exceptional, for your influence and impact to grow, and even how to journey through trials, crises, sickness, and grief and come out on the other side – fully alive and victorious, instead of defeated, resentful and bitter. DIVINELY DESIGNED is a book for you if you‘re tired of the status quo, you’re done with living life below your GOD-given destiny, and you want to grow in FAITH, hope, wisdom and love. ...

This isn't your average restaurant business book. Burns fearlessly dives headfirst into the brutal truth of what's been holding restaurants back from greatness. No more sugar-coating or industry double-speak–it's time for a savage wake-up call!

Unlock the secrets to becoming an unparalleled artisan in the fiery world of blacksmithing with "Hammering Success," your ultimate guide to brand building, market forging, and customer crafting for the modern blacksmith. This transformative tome isn't just a book—it's an anvil where your professional identity will be wrought and a blower that stokes the embers of your aspirations, turning them into a roaring success. Delve into the heart of crafting your identity in Chapter 1, where finding your smithing soul and kindling the flames of your core values isn't a mere dream—it's a ...

When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive - and the strategy backfires. No wonder most women hate negotiating.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

Not every client is a good client! In that first flush of life as business owners, we often say yes to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters. But after a while we learn an important truth: Not every client is a good client. In fact some of them are truly toxic.

Wall Street Journal and BusinessWeek best-selling author and leader of one of America's top sales training companies, Todd Duncan reveals the 10 most deadly mistakes salespeople make, and offers insight on how to avoid them. Duncan addresses the catastrophic mistakes that are commonly made, such as selling your product before knowing your customer or making unplanned calls on unknown customers, with clarity and directness.

CEO of Hint, Inc., and author Kara Goldin turned her unsweetened flavored water into one of the most successful beverage businesses of our time. As she started to achieve her goals, Kara found herself being called “fearless”, “confident” and even “unstoppable”, but nothing could be further from the truth. In Undaunted, she shares real stories about her own fears and doubts, the challenges she encountered and what she did to overcome them to eventually build a great business and a life she loves.

With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.

In Honest to Greatness, serial Inc. 5000 entrepreneur Peter Kozodoy shows how today’s greatest business leaders use honesty - not as a touchy-feely core value, but as a business strategy that produces game-changing, industry-dominating success.

Almost every business depends on its customers and your one is probably no different. Without the customer there is no order and without the order there is no profit. It's easy to see how a business could quickly fold without great customer service at its core. Making sure your customer service is as good a it can be is now much easier with this bundle.

Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.