Customer Success

Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world’s top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom’s, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development.

You've probably already realized that storytelling is ubiquitous today and that it's hard to imagine marketing without it. In this guide, you will first get an overview of what storytelling actually is and why it is an important part of a successful marketing strategy. In addition, you will learn in the theory section how a classic story is structured, to what extent this structure can be integrated into business practice and what alternatives there are.

Here's a brilliant parable for everyone who wants to lead a fuller, happier life. Millions of business people have already used the best-selling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping listeners deal with them simply and effectively. By applying the FISH! principles of Play, Make Their Day, Choose Your Attitude, and Be Present, FISH! For Life shows readers how to confront life's issues and to reach their full potential.

Embark on an extraordinary journey into the vibrant world of health and entrepreneurship with "The Microgreen Market Blueprint" – your comprehensive guide to mastering the thriving microgreen business from seed to success. Discover the fertile ground of opportunity as Chapter 1 immerses you into the expanding universe of microgreens and their burgeoning role in the food industry. Grasp the full potential of these tiny greens as you explore their unique selling proposition and carve a niche in the health-conscious market. Advance past the fundamentals with Chapter 2, where crafting a ...

Being a server--well, a good server--is so much more than taking an order and dropping food off at a table. Serving with hospitality can open doors to meaningful interactions with strangers, long-term relationships with regulars, and, ultimately, consistent financial success. If you’re new to the restaurant industry, want to improve your skills, or just curious about how to succeed as a server, look no further. As an eight-year veteran and single mom who has been able to raise two kids on server income alone, you can trust me when I say I know what I’m talking about.

Immerse yourself in the captivating world of customer retention and loyalty with this power-packed eBook, "Cultivating Customer Loyalty". This book navigates through the essentials of creating a loyal customer base, which is the key to a successful and sustainable business. Step into the first chapter to understand the intricacies of a promising yet complex industry, the Ginseng Business, and the role it plays in global commerce. This chapter provides analytical insights about this unique industry and provides direction for businesses operating in this or similar markets. Our next leg of ...

Introducing "The Beginner's Guide to Starting Your Own Chimney Sweeping Business" - the definitive manual that will transform your entrepreneurial dreams into a successful and eco-friendly reality! Have you ever considered starting your own niche business that combines vintage charm with modern appeal? Look no further – this comprehensive guide will walk you through the exciting process of establishing an eco-friendly chimney sweeping business step-by-step. With 39 informative chapters, this guide will not only teach you about the ins and outs of the chimney sweeping industry but also ...

Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics.

This practical, step-by-step book is designed specifically for selling teams committed to high achievement in the enterprise environment. You'll learn how to master 13 selling tools integral to your SES success - like the KARE Account Planning Tool, Growth Account Booster Tool, LinkedIn Levers Tool, and Client-Centric Satisfaction Tool. You'll discover practical solutions to the vastly complex challenges in enterprise organizations - extended sales cycles, wide buyer networks, or significant investments in pursuits.

This isn't your average restaurant business book. Burns fearlessly dives headfirst into the brutal truth of what's been holding restaurants back from greatness. No more sugar-coating or industry double-speak–it's time for a savage wake-up call!

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

Dive into the captivating world of trendspotting with this profound new eBook, "Trendspotting". Let's embark on an enlightening journey that reveals every secret corner of the exciting and ever-evolving hobby store market. This cutting-edge eBook is designed for those with a curiosity and passion for understanding market trends and leveraging them for success. "Trendspotting" opens with a comprehensive understanding of the hobby store market. The book highlights the evolution of this unique market, key players, current trends, and potential future shifts. After mastering the basics, we ...

Negotiation is the middle ground between capitulation and stonewalling, a back and forth between two parties trying to reach agreement. If a price or other term is nonnegotiable, there is no give and take, just "take it or leave it". You may think you are negotiating, but if the other side isn't playing, you aren't either. Regardless of the industry, situation, or product, the two most common mistakes negotiators make are: 1. They give ground too easily, and 2. They get nothing in return.

In this value-packed book, you’ll acquire a treasure trove of incredible wisdom for your RELATIONSHIPS to thrive, for your CHARACTER and reputation to become more trustworthy and exceptional, for your influence and impact to grow, and even how to journey through trials, crises, sickness, and grief and come out on the other side – fully alive and victorious, instead of defeated, resentful and bitter. DIVINELY DESIGNED is a book for you if you‘re tired of the status quo, you’re done with living life below your GOD-given destiny, and you want to grow in FAITH, hope, wisdom and love. ...

In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers. Join as they dive into the neuroscience of storytelling, the elements of powerful stories, and methodologies to grow businesses through engaging and accountable content.

Many companies have let their sales people devolve into an order-taking, customer “farming” team where the focus is following up on inbound leads or just trying to upsell current customers. Conversely, this is the critical time in the life of a business when organizations with a team trained to sell outbound successfully will rise above the rest. Outbound selling can be intimidating even to the most senior rep, yet that same intimidation around cold calling and outbound sales can be transformed into confident success with the right tools at your disposal.

Unlock the secrets to becoming an unparalleled artisan in the fiery world of blacksmithing with "Hammering Success," your ultimate guide to brand building, market forging, and customer crafting for the modern blacksmith. This transformative tome isn't just a book—it's an anvil where your professional identity will be wrought and a blower that stokes the embers of your aspirations, turning them into a roaring success. Delve into the heart of crafting your identity in Chapter 1, where finding your smithing soul and kindling the flames of your core values isn't a mere dream—it's a ...

In this New York Times, USA Today, and Amazon.com best-selling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages.

Wall Street Journal and BusinessWeek best-selling author and leader of one of America's top sales training companies, Todd Duncan reveals the 10 most deadly mistakes salespeople make, and offers insight on how to avoid them. Duncan addresses the catastrophic mistakes that are commonly made, such as selling your product before knowing your customer or making unplanned calls on unknown customers, with clarity and directness.

Not every client is a good client! In that first flush of life as business owners, we often say yes to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters. But after a while we learn an important truth: Not every client is a good client. In fact some of them are truly toxic.