English Communication

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss' head.

This book is all about how to achieve conflict resolution through 10 powerful strategies. I was working for a company when I was called by HR to deal with an employee who had been terminated but refusing to leave the building! I listened for 15 minutes to what the employee had to say, never interrupted. I just let them get it all out. Just saying “What we have to resolve right now is that you have been terminated and staying here is not an option” I then gave them two positive choices and one bad. And of course, they took a positive choice and left! HR praised my work, but I hadn’t ...

With this program, you'll have the tools, the techniques, and, just as importantly, the unflinching confidence to influence your readers and listeners decisively - both at work and at home.

When our son was diagnosed with low-functioning autism in 2009, my wife and I left the doctor’s office overwhelmed, filled with questions and uncertainty. Fifteen years later, we’ve faced meltdowns, setbacks, and exhaustion—but also moments of joy, progress, and deep connection with our special, wonderful son. This book is the guide we wish we had, offering real-life insights - coupled with sound, practical advice. Written by a parent, for parents, this book breaks down the challenges of raising a child with autism in a clear, compassionate way. You’ll learn how to navigate daily ...

You can go after the job you want...and get it! You can take the job you have...and improve it! You can take any situation you're in...and make it work for you!

A practical guide to understanding the hard and soft skills involved in analyzing and improving business processes. This book will introduce you to the Fishbone Diagram, SIPOC, the High-Level Process Map, the Detailed Process Map, the Relationship Map, and the Five Whys. This course teaches you how to understand and apply DMAIC to any scenario. This book also informs and educates on the intricacies of building influence and teams to be able to effectively drive change. You will understand which processes are ripe for change, how to approach change initiatives, and also learn from best ...

Through relatable stories and actionable advice, Effective Communication for Men will guide you on how to transform your communication skills—no matter where you are in life. Whether you're a leader, a professional, or simply someone who wants to improve personal relationships, this book is your ultimate blueprint.

Animal communicator Gail Thackray believes that everyone can learn to talk to their pets. Gail leads you through specific exercises to develop this skill and guides you step-by-step to connect and communicate. You'll learn the most voiced "pet peeves," solutions to common behavioral issues, and how to know what your animal wants. Gail teaches you how to perform energy healings, do body scans for health, and how to connect to lost pets. With Gail's down-to-earth style and hilariously funny stories, you'll get a firsthand look at how animal communication works and just how cute these critters...

Discover the secrets of written persuasion!

Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.

Communication is essential in a healthy organization. But all too often when we interact with people - especially those who report to us - we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry. Ed Schein defines Humble Inquiry as "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person."

“Surrounded by Idiots: How Ineffective Communication Causes Chaos” will guide you through changing the way you interact and communicate with others. It will help you navigate through the challenges of communication. Learn how to talk to anyone in the workplace, your children, partners, friends, and those people you may encounter throughout your day. Stop being the problem and mend fences, build a strong workforce, have better relationships, and become the leader you were meant to be. Let this book help you change your life for the better as you learn how to communicate on all levels.

Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. Mindful Listening will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow.

Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone’s pattern of behavior is the key to successful communication. Erikson breaks down the four kinds of behavior types - Reds who are dominant and commanding, Yellows who are social and optimistic, Greens who are laid-back and friendly, and Blues who are analytical and precise - and explains how to identify and interact with each type of person.

In our fast-paced, electronic society, the most basic social interaction - talking face-to-face - can be a challenge for even the most educated and self-assured individuals. And yet making conversation is a highly practical skill: those who do it well shine at networking parties, interviews, and business lunches. Good conversation also opens doors to a happier love life, warmer friendships, and more rewarding time with family.

This easy-to-use, empowering book provides everything needed to lay your foundation for connecting with loved ones in spirit. Build your skills through practical techniques and hands-on exercises. Explore the different types of mediumship, what it is and isn't, and its roots in spiritualism. Learn how to gather information from those you connect with in spirit and how to overcome common fears and challenges.

Psychic Medium Priscilla Keresey returns with more messages from our loved ones in Heaven. With her customary humor, the author shares insightful commentary from our deceased friends and family on the topics of staying healthy, making mistakes, resolving problems, what Heaven feels like, and more. In three distinct sections, The Human Condition; the Spirit Condition; and Frequently Asked Questions, Priscilla quotes directly from her readings and message circles. Calling her work “translating for the dead,” the author extends hope and wisdom from both human and animal deceased. At the ...

Becoming Bulletproof means transforming yourself into a stronger, more confident, and more powerful person. Evy Poumpouras - former Secret Service agent to three presidents and one of only five women to receive the Medal of Valor - demonstrates how we can overcome our everyday fears, have difficult conversations, know who to trust and who might not have our best interests at heart, influence situations, and prepare for the unexpected. When you have become bulletproof, you are your best, most courageous, and most powerful version of you.

In the perennial favorite Boundaries, Anne Katherine introduced the concept and importance of personal limits. In Where to Draw the Line, she takes the next step with a practical guide to establishing and maintaining healthy boundaries in a wide range of situations. With every encounter, we either demonstrate that we'll protect what we value, or that we'll give ourselves away. Healthy boundaries preserve our integrity. Unlike defenses, which isolate us from our true selves and from those we love, boundaries filter out harm.

Ever since publication of The Polyvagal Theory in 2011, demand for information about this innovative perspective has been constant. Here Stephen W. Porges brings together his most important writings since the publication of that seminal work. At its heart, polyvagal theory is about safety. It provides an understanding that feeling safe is dependent on autonomic states, and that our cognitive evaluations of risk in the environment, including identifying potentially dangerous relationships, play a secondary role to our visceral reactions to people and places.