Impact Management

Become a more impactful coach and leader. In Lead with Purpose, Make an Impact, best-selling author Allistair McCaw identifies 44 fundamental qualities in an impactful and effective leader. Having spent over 25 years with some of the most successful and well-known leaders, sports coaches and high performers in the world, Allistair shares commonalities that he has observed in the very best.

Bursting with innovative ideas, practical examples, and easily implementable approaches, The Author vs. Editor Dilemma will transform how you think about the structure and organization of your daily interactions. It will help you maximize any vertical relationship, from leading your team to influencing your manager.

The Ultimate Guide to Great Mentorship walks mentors through the mentorship journey, from setting initial expectations and goals, to tracking progress, to identifying when it is time to find new opportunities. Filled with practical sample plans to make the experience much more impactful for all parties, this timely guide takes the ambiguity out of how to be a great mentor.

In the aftermath of George Floyd’s murder, corporate America has doubled down on its public intentions to be more inclusive and equitable. Yet beyond the pledges it is difficult to see which system changes make a real difference. In From Intention to Impact, Malia Lazu draws on her background as a community organizer, her corporate career as a bank president, and now her experience as a leading DEI consultant to explain what has been holding organizations back and what they need to do better.

Expansive Impact helps answer these questions and will empower you to handle the stickiest leadership situations, feel more confident as a leader, and create significant positive change without relying on outside forces or external circumstances. With fresh language, powerful inquiries, and a nuanced exploration of the often opposing tensions we hold as leaders, this book is a compelling and insightful guide to improving your leadership and your life.

"false hustle": Transforming Customer Experience from Illusion to Impact In the high-stakes world of modern business, where customer loyalty is the linchpin of success, contact centers stand as the unsung heroes. Yet, despite their critical role, many centers unknowingly sabotage their efforts through a phenomenon known as "false hustle", the misguided pursuit of efficiency at the expense of genuine customer satisfaction. In false hustle, Tom Laird, CEO of Expivia and OttoQA, brings over three decades of industry expertise to light, offering a revolutionary approach to customer experience (...

Making an impact is essential for leaders who want to create positive change and leave a legacy - a trendy thing to say, but a hard tenet to live by. LeaderImpact, a movement of professionals dedicated to inspiring one another in this quest, has worked with leaders, entrepreneurs, and CEOs for decades to facilitate life-changing results. Now, Braden Douglas discusses their philosophy for success in Becoming a Leader of Impact.

14X Best-Selling & Award-Winning Author and Podcaster; Leadership, HR, Innovation, Future of Work, Diversity and Inclusion, and Workplace Culture Global Thought Leader; Chair/Professor of Organizational Leadership; Change/OD/HR/Social Impact Consultant; Ranked in the top 20 of global researchers in the following topic areas - "Future of Work," "Global Leadership," "Organizational Development, "Public Service Motivation," and "Social Impact" (Google Scholar); ScholarGPS has ranked him the #18 scholar in the world for job satisfaction research. In his compelling new book, Navigating Change: ...

Bianca Best is an award-winning executive, coach, thought leader and mother of four, who has learned how to succeed without compromising body, mind or soul. After years of burnout, she mastered how to blend ambition with wellbeing. And then a funny thing happened, her impact and happiness soared! This is her practical, proven and invigorating roadmap: just 8 essential strategies to holistically shift from stress and struggle to empowered rising and achieving.

Bury My Heart at Conference Room B harnesses the awe-inspiring insights of Slap's life-changing management workshops. The book is a powerful tool for creating emotional commitment in managers. That means unchecked, unvarnished devotion to the company.

Despite Agile's dominance in software development, 81% of UK and 89% of US business leaders are concerned about the timely delivery of projects. The success rates for transformation initiatives are alarming, with 96% of Agile transformations and 70% of digital transformations failing. Just 10% of companies that enter restructuring survive the process. Personal transformation success is also exceedingly rare, with only 7.5% of smokers successfully quitting despite 55% attempting to quit each year and just 1.8% of obese individuals maintaining a modest 5% weight loss over five years.

Every successful leader knows that growth never stops – and by seeking to improve, you're already showing one of the most important leadership qualities. Let's start with the foundation of all great leadership: communication. It's not just about giving orders or making presentations – it's the key to engaging employees, boosting motivation, and driving performance. When you master communication, you transform from a good leader into an unforgettable one.

Wall Street Journal best-selling author David Horsager frequently hears executives lament that their hands are more than full trying to balance the barrage of tasks they face on a daily basis. While he never set out to be a productivity expert, Horsager realized that over the years he has developed and adopted dozens of extraordinarily practical time- and energy-saving techniques that could help today's leader. The key objective is to become so effective in the little things that you have enough time for more meaningful interactions.

Have you ever wondered if you're truly smart or just busy? It’s time to discover strategies to help you work smarter, not harder. This book will teach you how to streamline your path to success with smart leadership and effective HR leadership techniques. You'll learn how to build your dream team with effective hiring strategies and conduct effective hiring interviews, transforming your hiring process into a powerful tool for growth. Investing wisely in employee orientation, training, and development is essential. A top-notch performance appraisal system paired with effective performance ...

An introduction for everyone. Rather than a "how to" for hands-on techies, this book - now in its revised and updated edition - serves lay listeners and experts alike by covering new case studies and the latest state-of-the-art techniques. In this rich, fascinating, and surprisingly accessible introduction, leading expert Eric Siegel reveals how predictive analytics works and how it affects everyone every day.

The 25 Minute Meeting goes beyond "cut to the chase" and shows you how to take back your work day with smarter planning and more productive action. Meetings have become a de facto way of working, and as they pile up and stretch to interminable lengths, they eat up our days and sink productivity - if they are poorly planned and run. Done well, meetings are short, sharp, productive affairs that provide critical time and space for the interactions that drive business forward.

Drawing on his experience as a 30-year survivor of a "terminal" cancer diagnosis and his training as a licensed psychologist, Neil Fiore provides deep insight and practical tools. Wise and compassionate, this audio book shows patients and their families how to work with medical caregivers, communicate with each other, and overcome feelings of helplessness.

Emily is a career-driven 30-something with big ambitions and a young family. She is making an impact as a leader at a tech company, but after being passed up for multiple promotions, she finds herself at a loss for how to improve. Fate answers her in the form of a kind - and surprisingly direct - older man in a coffee shop. A well-respected CEO before he retired, David has deep and rich leadership knowledge. Emily needs direction, and David is the perfect mentor.

It has been said that great leaders have great emotional intelligence. But what is emotional intelligence, and how can you use it to develop your leadership? Drawing on his experience of working with literally hundreds of leaders from a broad range of industries and sectors, seasoned organizational and leadership development practitioner, Drew Bird, shares what he has learned and reveals how you can get immediate results by understanding and developing your emotional intelligence. Join Drew as he explores how core values and underlying beliefs drive your leadership behaviour, before ...

Positive leaders are able to dramatically expand their people’s - and their own - capacity for excellence. And they accomplish this without enormous expenditures or huge heroic gestures. The authors show that, like the butterfly in Brazil whose flapping wings create a typhoon in Texas, you can create profound positive change in your organization through simple actions and attitude shifts.