Leadership Communication Skills

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

Traditional workplace conversations - which are based on a parent-child model - stymie growth and erode commitment. The Showkeirs advocate instead authentic conversations that are based on an adult-adult model. These conversations tell the truth, let go of the illusion of control, and view people as in charge of their own motivation. The result is a conversation revolution that creates greater commitment, real accountability for results, and improved organizational performance.

As you face daily choices that require yes or no decisions, there are times when you feel paralyzed - either from fear of making the wrong choice or because of too many seemingly equal options. Social entrepeneur Jeff Shinabarger helps you break through these moments of tension and transition with proven ways to move toward good choices.

The first comprehensive mentoring guide written specifically for 21st-century career building, this entrepreneurial approach to work relationships addresses the key issues of our time. Using simple tools and proven strategies, this essential guide shows you how to leverage the relationships you already have to map out a new developmental network that grows with your career.

When we look back, we always remember those few amazing teachers that have made a positive impact in our lives. This book is written by a teacher who has impacted the lives of her students and has been termed the "favorite teacher" by many of her students. In this guide, you will learn how to become the best teacher you can be, impact the lives of students, and experience great fulfillment in your career of teaching. This book provides expert opinions, tips, and personal experiences on how to become a favorite teacher.

If you are one of the millions of people who wake up every morning with a deep desire to play bigger, but don't know how or where to start, then Bold New You is your road map on how to get out of your own way, take courageous action, and be a better leader of yourself. This audiobook is filled with personal stories and testimonials of how individuals, just like you, discovered deeper self-awareness, shifted their mindset and the roadblocks holding them back, and made some different choices so they could lead with stronger impact and influence.

Penguin presents the audiobook edition of The Asshole Survival Guide written and read by Robert I Sutton. Being around assholes, whether at work or elsewhere, can damage performance and affect wellbeing: having one asshole in a team has been shown to reduce performance by 30-40%. And social media has only given rise to further incivility - 40% of people have experienced harassment online.

Wondering why the pay gap exists? Unfortunately, as a woman, you have to ask for money in a very specific way. So as to avoid the social backlash. But it’s ok to be afraid but just start negotiating. This book has a beginner-friendly yet extremely effective negotiation tactic that you can use from day 1, even if you’ve never negotiated before in your life, or even if you’re an introvert.

The Quick-Step Handbook to Improved Listening Skills and How You Honor Others in Listening. Not a complicated textbook - this simple handbook explains the 20 key protocols necessary for active, purposeful listening. There is tremendous power in listening, and being a better listener can elevate your status among those around you, mitigate many a drama, and instill a sense of esteem in those to whom you listen.

In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers. Join as they dive into the neuroscience of storytelling, the elements of powerful stories, and methodologies to grow businesses through engaging and accountable content.

There are hundreds of books on management. This is not just another book about what makes an effective manager. Becoming a Better Boss highlights why well-known advice on good management is so rarely heeded. By focusing on management through the eyes of an employee, Julian Birkinshaw gives us insightful and helpful advice on what we might do differently - both as individual managers of others, and as architects of the organizations in which we work. To achieve this, Birkinshaw has spent time working "in the trenches" to remind himself what life as an employee feels like.

Negotiation Hacks is focused on six distinct and proven hacks that are easy-to-learn, easy-to-implement, and accessible to anyone. Each hack has been gathered from the author’s academic pursuits and experiences in working with hundreds of companies, from Silicon Valley and Silicon Hills startups to the Fortune 500. Regardless of the complexity of a negotiation, anyone will benefit understanding and using these hacks.

Negotiations can be a perplexing and often-intimidating endeavor. Are there aspects about the process that are hiding beneath the surface, unknown to even experienced negotiators? Or insider tools that would change your game considerably? The answer is yes—and they're all revealed in this practical guide from a world-renowned negotiation expert. Negotiation Essentials demystifies this all-important subject, helping you break the process down into easily digestible parts.

Are you ready to take control of your emotions and take charge of your life? Look no further than "Emotional Intelligence Matters," an eBook that is jam-packed with research and practical tools to help you develop your emotional intelligence and improve your personal and professional relationships. In this comprehensive guide, you'll learn about the science behind emotional intelligence and why it matters for personal growth and professional development. You'll gain valuable insight into how to perceive and manage emotions in yourself and others, so you can navigate any situation with grace...

Dan Foxx has spent more than 50,000 hours face-to-face with over 4,500 top execs from America’s finest companies, from high-flying high techs to promising start-ups. With pressure from boards of directors and investors to deliver dollars and high-ticket IPOs and with expectations from direct reports to make the savvy decisions, these CEOs bare all behind closed doors when their leadership chops are on the line.

Would you like to improve your ability to lead and inspiring others through the understanding of emotional intelligence? How about your business leadership skills? Then keep on reading. Being a leader is something anyone can learn and master your emotional intelligence is fundamental to achieve a great result, knowing how to deal with people and emotions is essential for your health and your career. This audiobook will provide you with the tools to develop new habits and skills to better understand yourself and the others!

Through his Persuasion Institute, Kurt Mortensen has sought out and studied the Persuasion IQ (PQ) of the world’s top influencers. Now, in this game-changing guide, he’s leveraging his vast knowledge to teach listeners the essential habits, traits, and behaviors necessary to cultivate their natural persuasive abilities. Concentrating on the 10 major Persuasion IQ skills, the book provides listeners an opportunity to assess their own PQ, identify their strengths and weaknesses, and start down a path to enormous success and wealth.

Learn how to master your emotions and improve your social skills with the tips and techniques presented in this two-book collection. This collection includes Emotional Intelligence and Anger Management.

In a good negotiation, everybody walks away a winner. Drawing on her nearly two decades of experience negotiating multimillion-dollar agreements with the most savvy people in sports, Molly Fletcher provides the strategies and tactics business professionals need to find common ground, strengthen relationships, and close more deals.

Do you need to sell a new idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words after reading Communicate With Confidence! In this book, you’ll find 1,254 tips to improve your interpersonal and communication skills! You’ll learn how to: Establish credibility and show concern Master the art of small talk to connect with colleagues, customers, and friends Transition from criticizing to coaching your employees and coworkers Listen so you really hear what others say to you—their meaning, not just their words ...