Leadership Development

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

Whether you're a leader of ten, a hundred, or many more, there's no one more important to lead than yourself. If you're not leading yourself, why would anyone else want to follow you? Ryan Leak speaks to thousands of leaders every year, and he has learned that the most successful people have taken ownership of their own development—and in order to realize your potential, you need to fully understand yourself.

The Art of War is an ancient Chinese military treatise from roughly the 5th century BC and attributed to Sun Tzu, "master sun". It is composed of 13 chapters, each devoted to a different set of skills or art related to warfare.

Everybody wants to be a Chief! Everybody! We have division chiefs, chiefs of staff, chief operating officers, chiefs of police, fire chiefs, the list goes on. Often, they even call themselves chiefs! Since the author writes from his United States Air Force paradigm, he'll stick to that area of life. Most of the people filling those chief positions aren't chiefs! Many are civilians, or officers, or young Airmen Noncommissioned Officers. See? Everybody wants to be a Chief! But not everyone knows what it takes and less are willing to do what's required, to walk the talk, to be the type of ...

I wish I knew then what I know now. Famous last words. Seven years invested, saddled with a ton of debt, and loads of personal stress, with sadness, I closed my failing yoga studio at the end of 2015. But I found light at the end of the tunnel. I turned around a disastrous situation from all the lessons learned. Now I pass my knowledge on to you. Save thousands of dollars, jump ahead of your competition, and thoroughly understand the business of yoga before you begin.

Transform Your Life and Leadership Applying the five transformative principles of the Human Operating System is so much more effective than hacking through the forest of leadership trade books, workshops, and management techniques. Many of these tools can be helpful, but they often function more like apps or accessories rather than a deeper operating system that can offer meaning, direction, and coherence to everything you might do as a leader. Jack Nicholson and Rob Murray have been developing the Human Operating System over many years of work with executive leaders, teams, and ...

The Coffee Bean is an inspiring tale that follows Abe, a young man filled with stress and fear as he faces challenges and pressure at school and home. One day after class, his teacher shares with him the life-changing lesson of the coffee bean, and this powerful message changes the way he thinks, acts, and sees the world. Abe discovers that instead of letting his environment change him for the worse, he can transform any environment he is in for the better.

This book will help you lead from any level of your organization without sitting in the front chair. The book gives simple, clearly defined, and easily understandable practical steps on how you can influence the direction of your organization at your current level. The principles outlined in this book are applicable to any organization, church, company, or family. The simplicity of this well-researched book makes it an easy read. It is full of examples of great leaders who have influenced the world and changed many lives from the second chair. Dr. Manase explores interesting ideas like: How...

Author and advocate Mary DeMuth urges the church she loves to rise up and face the evil of sexual abuse and harassment with candor and empathy. Based on research and survivors' stories, along with fierce fidelity to Scripture, DeMuth unpacks the church's response to sexual violence and provides a healthy framework for the church to become a haven of healing instead of an institution of judgment.

It's been over a decade since Verne Harnish's best-selling book Mastering the Rockefeller Habits was first released. Scaling Up: How a Few Companies Make It...and Why the Rest Don't is the first major revision of this business classic. In Scaling Up, Harnish and his team share practical tools and techniques for building an industry-dominating business.

More than ever, today’s world needs leaders to solve problems and impact positive change. If you have ever asked yourself the question, “Who am I to lead?”, this book is for you. Through concise and insightful essays, speaker and change agent Torin Perez stirs readers to think of themselves as leaders and discover their unique strengths. Who Am I to Lead? spans a diverse range of topics, from setting the mindset we need to thrive to defining the actions we must take to cultivate ourselves as leaders. Through the lessons he shares, Torin emboldens readers to envision and realize the ...

You subscribe to the basic idea that business can do more than make money, but you're not sure how to act on that conviction or how to share it with the rest of your organization. The Conscious Capitalism Field Guide - the authoritative follow-up to the best-selling book Conscious Capitalism, by John Mackey, CEO of Whole Foods Market, and leadership expert Raj Sisodia - gives you the tools for sharing and implementing the principles of higher purpose and conscious business throughout your organization.

Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched.

In 2022, Christine Clyne-Spraker, health tech co-CEO, mother, and wife, decided to listen to the voice that had been not-so-gently nudging her and make a drastic change. Despite her incredible personal and professional accomplishments, the accolades she had worked years to receive were no longer serving her in the ways her younger self had hoped. Well-intentioned childhood patterning and years of chasing success as defined by societal standards had pushed Christine to showcase perfectionism in every aspect of her life. But these realities were actually holding her back from the life she ...

Today's leaders face so many challenges - employee retention, operational efficiency, culture, collaboration, leading across generations, and more - but communication is at the heart of every one of those issues. A clear message with a powerful delivery gets you halfway home. Leadership Language will help you to peel back the ineffective "business speak", so you can change the conversation. And change your results.

One of the most inspiring and impactful books ever written, The Seven Habits of Highly Effective People has captivated people for nearly three decades. It has transformed the lives of presidents and CEOs, educators, and parents - millions of people of all ages and occupations. Now, this 30th anniversary edition of the timeless classic commemorates the wisdom of the seven habits with modern additions from Sean Covey.

It’s not easy going out there solo… but you can make waves in the business world when you know what it takes to thrive. Why did you set out as a solo entrepreneur? The chances are, you were ready to ditch the 9-5 and get more control over your life. You wanted more money to show for the work you do. You wanted that work to be something you care passionately about. It’s a liberating journey, full of excitement and possibility… but it also has a tough side. You might feel isolated much of the time.

Amoral, cunning, ruthless, and instructive, this piercing work distills 3,000 years of the history of power into 48 well-explicated laws. This bold volume outlines the laws of power in their unvarnished essence, synthesizing the philosophies of Machiavelli, Sun Tzu, Carl von Clausewitz, and other infamous strategists. The 48 Laws of Power will fascinate any listener interested in gaining, observing, or defending against ultimate control.

Are you ready to lead with wisdom, compassion, and the heart of Christ? The Heart of a Shepherd is your ultimate guide to transforming your leadership and shepherding with purpose, power, and precision. Packed with timeless biblical wisdom and actionable strategies, this book equips you to care for your flock and leave an indelible mark on the lives you touch. In a world desperate for godly leadership, The Heart of a Shepherd stands as a beacon for pastors, ministry leaders, and anyone called to guide others spiritually. Drawing deeply from Scripture and real-world insights, this book ...