Leadership Elephant

What does it really mean to be a CIO? You sure won't be writing any software any more. You won't be stringing network cables or updating firewall parameters. What does a CIO really do? I've got some bad news for you: CIOs manage.

The art of negotiation depends on your ability to successfully communicate with the other side of the table. An important part of this communication is your ability to signal to the other side what your intentions are. Likewise, they will be signaling to you what they want to accomplish.

Every company wants to grow and become more successful. There is no magic formula to make this happen, but it is generally agreed that in order for this to happen the company cannot stand still. Instead, they always have to be trying new things and growing. In an IT team, in order to make this kind of growth occur, innovation has to be encouraged to happen. All too often the workers on the team can get too involved in their day-to-day tasks to spend any time thinking about innovation. That's where the IT manager has to step in.

How do you measure the success of a product manager? Ultimately it comes down to how successful their product is. The more units that get sold to customers who have decided that your product is what they really need, the better job you have done in creating a solution to your customer's problems.

In today's fast-paced Information Technology (IT) field, Chief Information Officers (CIOs) are being asked to do more than ever. No longer is it enough to just make sure that the company's various servers and email systems are up and operating correctly, now CIOs have to play a role in setting the company's overall strategic direction.

At the heart of what it means to be a product manager lies the ability to market your product. No matter if you are trying to get people inside of your company to provide you with the resources or funding that your product needs in order to get out the door or if it's customers that you are after, you've got to be able to paint a picture of your product that makes people want it.

In the end, it all comes down to what your customer wants to tell you about your product. However, how many of us have been taught how to listen to our customers?

When you start a negotiation, there is a great deal that you don't know. No matter how much homework and research that you've done in order to better understand the other side of the table and their position, there will always be things that you don’t know. This means that there will be a great deal that you will have to learn while the negotiation is going on. In order for this to happen, you are going to have to master the skill of exploring what is possible during the negotiation.

When we enter into a negotiation, we simply don't know everything that we need to know. What this means for us is that we've got to use the negotiation to do some exploring - we've got to get answers to the questions that are unanswered when we start.

What is a product manager without a product? Nothing. That's why it's so very important that when a product is being developed that the product manager be involved. Now exactly how best to go about doing that is an entirely different question. The process from having an idea for a product to actually having a product is a long and treacherous road. So many things can go wrong that either cause the schedule to have to be extended or cause a product with the wrong features to be developed.

What a great world this would be if only we could sit down at a negotiating table, have both sides make a few concessions and then we'd suddenly have the deal that we were all hoping to be able to reach. Sadly, getting that perfect deal takes a great deal more effort on both sides.

In order to be a success, a CIO needs to be able to find and work with partners. These partners have to be committed to the same things that the CIO is: the overall success of his or her company and IT department. However, finding the right partners can be quite a challenge. All too often alliances don't work out. CIOs need to take the time and study why some of these relationships are successful while others are not.

Every negotiation starts with an opening. It's what we all do at the start of a negotiation. What a lot of us don't realize is that how we handle the opening of a negotiation can have a big impact on how the rest of the negotiation goes. The very possibility of success may hinge on how we start things off.

An IT manager is only as good as his or her team is. This means that one of the most critical skills that an IT manager has is the ability to build the perfect team. The better a team that you can build, the better your team is going to make you look!

How your next negotiation is going to turn out will be determined by how you open the negotiation. No matter if the other side is a push-over or a tough customer, you are going to have to decide how you want the negotiation to start and then you are going to have to take steps to make it happen.

Any manager is only as good as his or her team. I'm pretty sure that we've all heard this before. However, that leaves us in a bit of a bind - more often than not we are just handed a team and told the make the most of them. However, it turns out that over time we have the ability to reshape and mold our team based on who we choose to add and remove from it. Learning how to do this the right way is what can determine the ultimate success of a manager.

As individuals we have a tendency to shy away from getting involved in arguments. We view them as being confrontational and filled with emotions. However, when it comes to negotiating and when we have a different view of the world than the other side of the table, it turns out that a little bit of arguing might be just what the doctor ordered.

During a negotiation a lot of promises and agreements are made by both sides of the table. This is all well and good, but the ultimate goal of any negotiation is for both sides to agree on a deal that they can live with. As a negotiator, it's going to be your job to take a look at where things stand in the negotiation and then package up the agreements so that they can be included in the final deal.

As an IT manager, one of your most valuable possessions is your career. At your firm, you are the only person who is going to be spending any time worrying about your career: how's it going, what is your next step, what could you be doing better? These are all vital questions for you to be able to answer if you want to advance in your career.

As the world has become more and more digital, the importance of the role of a CIO within a firm has increased. No longer can CIOs be content to focus exclusively on technical topics. Instead, we now have to consider what the company's goals are and how technology can be used to help the company achieve those goals.