Management Etiquette

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Fourteen-year-old Sophronia is a great trial to her poor mother. Sophronia is more interested in dismantling clocks and climbing trees than proper manners - and the family can only hope that company never sees her atrocious curtsy. Mrs. Temminnick is desperate for her daughter to become a proper lady. So she enrolls Sophronia in Mademoiselle Geraldine's Finishing Academy for Young Ladies of Quality. But Sophronia soon realizes the school is not quite what her mother might have hoped.

Unlock the secrets to crafting your perfect wedding narrative with "Invited with Love," the essential eBook guide for every couple embarking on the journey of matrimony. Master the delicate balance of elegance and efficiency as you navigate through the nuances of wedding guest list management, the design of heartfelt invitations, and the complex etiquette that underpins these nuptial protocols. This page-turner delves deep into the art of invitation and RSVP management, from harnessing the dynamic of your evolving guest list to addressing invitations with grace and accuracy. Whether you're ...

Today, not only is everything digital getting faster, cheaper, and smaller at an exponential rate, we also have the Internet. When these two revolutions - one in technology and the other in communications - joined, an explosive force was unleashed that changed the very nature of innovation. And with any change, we have seen many strategic blunders and extraordinary learning curves along the way.

Looking to up your HAM radio contest game? Look no further than Winning HAM Radio Contests! This must-read eBook brings you everything you need to know about competing and winning in HAM radio contests. With in-depth chapters covering everything from setting up your contest station to efficient frequency management, advanced operating techniques and more, Winning HAM Radio Contests is an indispensable guide for anyone looking to take their HAM radio contesting skills to the next level. Join the ranks of successful contesters by mastering critical skills such as maximizing your score through...

Enchantment, as defined by bestselling business guru Guy Kawasaki, is not about manipulating people. It transforms situations and relationships. It converts hostility into civility and civility into affinity. It changes the skeptics and cynics into the believers and the undecided into the loyal. Enchantment can happen during a retail transaction, a high-level corporate negotiation, or a Facebook update.

Say Good Bye to the I Must Check Email Habit. Love or Hate Email Are you guilty of checking your Email every other five or ten minutes? Are you always feeling the strong urge to reply to Emails the moment you set your eyes on them? It may not have occurred to you but you have unfortunately transformed into an Email Junkie, just like most people who have their own Email accounts. As a matter of fact, a typical Email user is said to spend on average 36 times checking their Email an hour. Well, that is an awful lot of time gone to waste and probably a lot of money that could have been ...

Expanding on the principles, insights and wisdom that made Getting to Yes a worldwide best seller, Roger Fisher and Scott Brown offer a straightforward approach to creating relationships that can deal with difficulties as they arise. Getting Together takes you step-by-step through initiating, negotiating, and sustaining enduring relationships - in business, in government, between friends and in the family.

One day, you will exit your business. Whether you are ready for it or not. This is the book that shows you how to defend against tragedy and win so you exit on top. Randy has spent his entire professional career helping business owners exit their business on their time, for the highest price, to the buyer of their choice. In this fast-paced, short, and impactful book, Randy reveals the secrets that make businesses worth more, families that leave true legacies, and business owners who sell or transition the right way.

Have you ever been in a situation where you suddenly find yourself feeling awkward because you don't know what to do or say? Maybe it happened at a dinner with your colleagues, or at a wedding reception or maybe at a funeral? In fact, for most people not knowing certain specific social norms has on occasion lead to a tendency to be excluded from social events. Remember, there is more to good manners than sipping your tea the right way. These specific sets of rules allow us to identify with each other and find common ground.

This transformative new era requires a radically different approach to leadership. The tactics put in place to reduce risk, drive success, and make us feel safe in the past are now the very things creating vulnerability today. In Leadering, Nancy Giordano provides clarity and urgency around what 21st century stewardship demands as exponential technologies and changing societal expectations converge to shape a better next. This audiobook challenges us to shift our outdated thinking and adopt the mindset we need to build the future we all want.

Business Etiquette shows us the art of creating a positive impression through the ABC of good manners: appearance, behavior, and communication. Shital Kakkar Mehra, one of India's best-known corporate etiquette trainers, teaches us how to create our own brand, dine with grace, mingle with ease, and conduct business keeping in mind racial, gender, and cultural diversities. It's a one-stop guide to side-stepping those embarrassing slip-ups and awkward gestures and sailing through the complexities of modern-day office life with ease.

Contrary to popular belief, the business world is not that complicated. While every industry and every profession requires specific expertise, the truth is that the "business of business" is relatively simple. In Business Without the Bullsh*t, listeners will learn surprising but tried-and-true secrets about being an extraordinary boss, about coping with annoying coworkers, and navigating the thorny problems that recur in every workplace.

The 'must have' top tips guide to doing business in Japan. This “quick fix” guide will give you the inside information on how to do business and cope with business socialising in Japan. Despite what some would have you believe, there’s nothing particularly mysterious or complicated about doing business with the Japanese, but there are some important rules to follow in order to avoid causing offense and to ensure that things go smoothly.

Starting a business is no easy task and figuring out how to package and present your idea can be even harder. You will need time, dedication, investment money, and, most importantly, the ambition to get through the first steps of the process. Luckily, you've already completed one of the most difficult steps: recognizing that a stellar business plan is crucial to the future success of your business. This audiobook provides the tools and techniques that are needed to form a business plan that will have investors begging to give you their money.

Sis. Boo. Hun. Babe. Fave. Bestie. We use these terms quite liberally; even too loosely in some instances, which is fine—until we discover that our “ride or die” friend got off the ride a few stops back. There are so many things in life that we have to dissect, but true friendship shouldn’t be one of them. When we cross that fine line between friendship and sisterhood, we should be able cherish that bond and trust that our sister is truly our keeper. Unfortunately, that isn’t always the case, and all it takes is one wrong turn to derail the beauty of true sisterhood. Not anymore. ...

There is more to good manners than sipping your tea the right way. This bundle covers a set of rules that help you find common ground with others. It also shows you how to be the kind of man women are interested in and instantly drawn to.

Shital Kakkar Mehra, India's leading executive presence coach and best-selling author of Business Etiquette, has trained numerous CEOs and star performers over the last two decades. In this book, she shares her proven POISE formula for success - tools to help you maximize your potential and fast-track your career to the coveted role of a CEO.

In today's cut-throat, get-ahead-at-all-costs world, the idea of showing basic decency toward one another has sadly been pushed to the side. Yet, the power of respectful, positive leadership can be more impactful now than ever before. Gracious leaders stand apart because they have a better way. Leaders who listen with purpose, recognize they don't have all the answers, and demonstrate uncompromising respect to all can - and will - lead their teams to peak performance.

Narrated by the author, this book has energy, insight, and humor. What is it that prevents us from making deeper, more long-lasting connections with others? To author John Klymshyn, the answer lies in our understanding of the power of language. We must study, explore, and practice deeper dialogue in order to connect, communicate, collaborate, and contribute!