Management Problem Solving

Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Tichy and DeRose offer powerful examples of front-line leadership.

Beyond Integrity offers a balanced approach to a number of concrete ethical issues. Readings from a wide range of sources present competing perspectives on each issue, and real-life case studies further help the listener grapple with ethical dilemmas. The authors want to help the listener arrive at his or her own conclusions. To this end, they provide a decision-making model. They also present, in addition to several views on each topic, a distinctly Christian perspective on each issue under discussion.

For decades, Alan Siegel and Irene Etzkorn have championed simplicity as a competitive advantage and a consumer right. Consulting with businesses and organizations around the world to streamline products, services, processes and communications, they have achieved dramatic results.

Today, the pace of change is so great that no company can afford to wait to respond to new developments. You need nimble and creative problem solving, and the most intelligent and efficient decision-making doesn't come from the top - it comes from your employees on the frontlines who interact with customers and have the ability to see and respond to the shifting landscape before anyone else.

From the best-selling authors who taught the world how to have Crucial Conversations comes the new edition of Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You'll be taught each and every step of the influence process - including robust strategies for making change inevitable in your personal life, your business, and your world.

Take control of your business blind spots. You will discover critical business concepts and learn how to implement these strategies in a way that allows every business owner and every team member to participate and grow. By implementing these systems, you’ll be ahead of the competition and ready for success. This book is for everyone and every business. Whether it’s pre-start-up to fast-growth, from disaster to turn-around, and from rebirth to a consistent and stable growth company, there are tools and ideas for everyone.

Be Visionary: Strategic Leadership in the Age of Optimization is a self-help, business leadership book that demonstrates to existing and aspiring leaders the positive impact of applying flexibility, creativity and decisiveness to achieve results—even in uncertain times. More importantly, this book helps leaders to understand that while business operations optimization may have value in certain circumstances, it can also adversely affect a leader's management style, his or her message and replace strategic thought with short-term focus and gratification.

In any conflict, the 1st Alternative is my way and the 2nd Alternative is your way. The fight usually boils down to a question of whose way is better. There are many methods of “conflict resolution,” but most involve compromise, a low-level accommodation that stops the fight without breaking through to amazing new results. The 3rd Alternative is about more than just an armistice - it’s about creating a new and improved reality. The 3rd Alternative transcends traditional solutions to conflict by forging a path toward a third option....

In The High-Velocity Edge, the reissued edition of five-time Shingo Prize winner Steven J. Spear's critically acclaimed book Chasing the Rabbit, Spear describes what sets market-dominating companies apart and provides a detailed framework you can leverage to surge to the lead in your own industry. Spear examines the internal operations of dominant organizations across a wide spectrum of industries, from technology to design and from manufacturing to health care.

You’re a high performer who wants a career on your own terms. Maybe you’re exploring the next best step. Maybe you feel stuck. Maybe you want more. No matter where you are right now, you need options. When you have options, you’re in control. You make decisions from a position of strength. You run to something, not from something. Options Are Power provides strategies for surrounding yourself with options. You’ll learn to lead with a me-suite mindset, cultivating the role you want work to play in your life.

Elliot Kallen and Adam Torres come together in this insightful and impactful book, filled with their personal perspectives of what it means to become an entrepreneur. Adam says he has had a more traditional approach to his corporate success, which turned toward a media company entrepreneurial path, while Elliot has had a more resilient and creative entrepreneurial path that led him through various companies he began and sold, before landing on the one he owns now. Between these pages, you will find valuable lessons, strategies, teachings, ideas, stories, as well as the ups and downs of ...

We all face countless decisions throughout our careers. The specific circumstances that call us to lead will be different, but the core dilemmas and ethical challenges are very similar. Faced with these challenges, each of us must decide if we will follow our ego-centered inclinations or lead for the good of everyone whose lives we touch? Will we endanger or impair those around us to satisfy our own self-interest, or will we lead in a manner that is true to our values?

The most powerful weapon in business today is the alliance between the mathematical smarts of machines and the imaginative human intellect of great leaders. Together they make the mathematical corporation, the business model of the future. While smart machines are weapon number one for organizations, leaders are still the drivers of breakthroughs. Only they can ask crucial questions to capitalize on business opportunities newly discovered in oceans of data. This dynamic combination will make possible the fulfillment of missions that once seemed out of reach, even impossible to attain.

Outsmart the traps that are holding you back from success! Trap Tales is your guide to avoiding the seven obstacles that ensnare people every day. We all fall into traps, and we often don't even realize it until we're deeply entrenched. Like quicksand, traps are easy to step into, but difficult to escape - it seems that the harder we try to climb out, the deeper we sink. But what if there were another way? What if we knew the right strategies to escape the traps we have fallen into? What if we could spot traps from a distance, and avoid them entirely?

Best-selling author Jeffrey Fox literally wrote the book on How to Become a CEO, and radio talk show host Robert Reiss has interviewed several of the world’s top CEOs. In The Transformative CEO, they have boiled down the characteristics it takes to become a transformational CEO—the kind that takes problems and transforms them into opportunities for growth and profit. With research based on first-hand interviews with superstar CEOs, The Transformative CEO provides valuable strategies that any manager, business owner, or executive can use.

Plain-English guidance for strategic business analytics and big-data implementation. Win with Advanced Analytics focuses on integrating multiple types of intelligence, such as web analytics, customer feedback, competitive intelligence, customer behavior, and industry intelligence into your business practice.

The world today is drowning in data. There is a treasure trove of valuable and underutilized insights that can be gleaned from information companies and people leave behind on the internet - our "digital breadcrumbs" - from job postings, to online news, social media, online ad spends, and more.

This book opens the door to a new way to be. The practical mindfulness meditative techniques described in this book, will help you get more done in less time. You will discover how to generate ideas off the top of your head and how to be lucky in life and business. Many people discover mindfulness as a way to deal with anxiety, depression, illness or stress. Some people use it to seek answers to the meaning to life, the universe and everything!

The world of business has completely transformed in recent years. But one thing remains the same: Quality leadership is the hinge on which the fate of every organization swings. The Leadership Mind Switch provides the critical lessons you need to lead your company in a fully globalized business world where radical technologies reign supreme. Debra Benton and Kylie Wright-Ford have helped some of today's most top executives successfully position themselves and their companies for the future. Now, in this groundbreaking leadership guide, they share their insight with you.

Maximize your chances to get what you want by making the right decision, every time. Never Be Wrong Again - Four Steps to Making Better Decisions in Work and Life, by best-selling author and decision expert Michael Costa, combines more than 10 years of research with decades of experience in a listener-friendly guide to making better decisions faster and with less stress.