Marketing Communications

Discover the secrets of effective customer interaction and watch your business grow. Contact, Care, Communicate contains insights gleaned from over two decades of successful training, research, and consultation in the field of customer service.

So you’ve gone freelance. And you’re making a living. But have you made yourself a life? Freelancing can be a wonderful way to work. But if you want to build a thriving freelance enterprise, just being good at what you do is not enough. You also need a business brain that will drive your freelancing forward and safeguard your success. The Freelancer’s Business Brain will give you all the commercial, strategic and management skills you need to build and grow your freelance business. You’ll learn how to: Define your service and understand the unique value you bring Craft a strategy to...

As a social media-savvy lawyer, professor, and marketing consultant, Ethan Wall knows how to turn social media into a powerful business development tool – all while staying compliant with ethics rules. Having taught thousands of lawyers and helped countless firms grow their client base, I've distilled my insider knowledge into this book.

Il linguaggio è una delle più importanti peculiarità dell'essere umano e ciò che gli ha permesso di evolversi in maniera del tutto differente dalle altre specie del pianeta. Tutti lo utilizziamo sin da piccoli con naturalezza per comunicare, ma farlo in maniera professionale, nel mercato di oggi che non lascia margini di errore, non è per niente facile.

A lo largo de los años, he compartido algunos métodos de persuasión para usar en relaciones íntimas y románticas. Un ejemplo podría ser este: he escrito cosas sobre los efectos influyentes del tacto en una cita o compañero. Otros libros también han explorado los impactos convincentes de hacer pequeñas solicitudes antes de solicitar una cita.

The art of storytelling has been a fundamental part of human society since the beginning. It is how we share knowledge, teach our children, and pass on our culture. With a world more driven by technology and social media than ever before, it is necessary to know the best techniques to convey the unique story of your brand. This book takes the art of storytelling and breaks it down into an easy-to-follow process that any content writer can use to create engaging content. It will teach you how to sell a story that will resonate with your audience and take them on an emotional journey.

Award Winning Humorist, Speaker and Corporate Trainer Peter Fogel assembles the "Dream Team" of Top Speakers from around the United States and Abroad and pulls back the curtain on their inside tips, tricks and tactics to building a successful speaking career, creating products, getting over your fear of public speaking, how to add humor to your presentation and much more. Rock, solid, content that paves the way for your own success whether you are speaking for fun or profit (hopefully both).

In The Human Principle: Service, Connection, and Success in Business, you will discover how to build a successful business by focusing on what truly matters—people. In a world often consumed by transactions and numbers, this book brings the focus back to the core of business: genuine human relationships. You will explore three key principles: a respectful and principled attitude, a service-first mindset, and the art of forming real connections.

In this audiobook, you'll learn the top tips for building your personal brand and becoming the go-to leader, using Dr. Jamil's proven system to get predictable results. Are You Visible?: A Simple Guide on How to Be Seen, Heard, and Chosen as the Go-to Leader is a must-listen for anyone looking to make an impact in their industry. Get your copy today and start being seen as the expert you are!

This book is for entrepreneurs, marketers, founders, bloggers, or any other person who wants to compose copy to be in touch with a larger audience and to sell more effectively. In case your plan is to write copy to sell more online or to get more followers, then this book is for you.

Whether you are just starting or established your business 10 years ago, you will be able to grow your business with Facebook. If you haven’t created your Facebook business page, this is your first step. From there, you can create advertisements following your schedule and budget. By paying attention to your customers’ needs and wants, you will be able to develop some of the most engaging advertisements for your target audience.

Communicating is tougher than ever. Our relationships are suffering. We are losing our ability to relate and interact with each other. Despite our advances in technology, people feel lonely and disconnected. Brett Keirstead, a 30-year sales professional, wants to do something about it. We Are All Sales, People teaches five key skills that anyone can adapt to dramatically improve the quality of their communication and relationships at home, at school, and at work.

Reputation Rules is a landmark work bringing to light Dr. Diermeier's groundbreaking insights in this critical area. He offers the frameworks, strategies, and processes for changing your company's focus as quickly as the world is changing around you.

Speaking from the Heart outlines how Angel Medina, mortgage professional, was able to use the power of honesty and communication in his work to transform his clients’ experiences and build lasting connections and teaches you the skills and mindset to do the same - to build the communication skills necessary to reach your clients, to do what other professionals in your industry won’t, and to build success in every area of your life as you become a top-notch professional in any career you choose.

These techniques were used and developed by politicians, advertisers, Hollywood actors, and even presidents. When applied, they can help you persuade anyone standing in front of you according to their own beliefs, values, and strategies. This book is a complete, hands-on guide to the use of NLP in sales. It comes with practical step-by-step guides, sample conversations, and ample advice for the aspiring ultimate persuader!

DESPRE AUDIOBOOK. Puterea de convingere este una dintre cele mai vândute cărţi din secolul XX. Metodele fascinante ale lui Napoleon Hill au ajutat nenumăraţi oameni să-şi recapete încrederea în sine, să-şi descopere şi să-şi stăpânească capacitățile mentale, să-şi cultive dorinţa de a reuşi în viaţă, şi totul numai folosind arta convingerii. Cum putem să preluăm controlul asupra minţii noastre? Ce trebuie să facem ca să ne menţinem entuziaşti, să ne cultivăm abilităţile de negociere şi să ne sporim capacitatea de a face prezentări convingătoare?

Never Ask For The Sale goes beyond simple tips, and influences the listener's overall understanding of selling. Sue Heilbronner shares decades of experience, stories, tools, and exercises to coach people to be more successful at achieving their goals by aligning their work with their greatest strengths and by marketing that cohesive story with a winning sales strategy—passionate ambivalence. Heilbronner introduces this concept as the strategic yet honest practice of presenting oneself as selective in the work they take on while enthusiastic about their area of expertise.

What do you do when you hear of an interesting brand or person? You Google them, visit their website and their social media platforms. It's their storytelling that draws you in, but what locks you down are the stories being told about the brand.

You don't have to surrender your personality and drive to the robot overlords, but it's critical to leverage all of the tools available. David J.P. Fisher, best-selling author of Networking in the 21st Century, shows how the sales professionals that will survive and thrive in the new world, will learn to integrate technology into their existing relationships. Information has become a commodity, and there are new resources that separate the mediocre from the masters: influence and attention.

This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services. As a leader and manager, you'll find out how to use these tools to harness social interactions to improve your business and to create your own social nation. The book provides a social assessment for leaders, managers and employees to scientifically evaluate your individual social skills and competencies.