Meeting Management

Smart Teams will help your team to go beyond personal productivity to enhance team productivity. Building on the concepts presented in Smart Work, which focuses on personal productivity, this audiobook shows you how to turn unproductive team behaviors that create friction into "superproductive" behaviors that promote flow. Productivity is, at its core, a leadership issue - and this audiobook provides practical guidelines that help you build a culture where productivity thrives.

Time management is a constant challenge for all engineering managers and tech leaders. Do you struggle to find time to do everything you need to do? Do you find yourself saying, "I'd love to talk, but I've got to run…" Then this book is for you! It can feel that there's never enough time because the workload and expectations can both be high. How do other people do it? What are their secrets? How can you get the maximum benefits from minimum investments of time, and work smarter not harder? This can be especially overwhelming for new managers. In this book, I share tons of actionable tips...

Everybody hates meetings. And why shouldn't they? Most meetings are poorly led, counterproductive, and time-wasting. Based on decades of practice and research, best-selling authors Weisbord and Janoff have come to the conclusion that most people lead meetings incorrectly. They, instead, propose 10 contrarian principles that actually get things done.

One of today's most in-demand leadership consultants, Harrison Monarth, has coached executives and CEOs in various industries, from technology, medicine and law, to hospitality, and consumer products. They have come from companies as large and wide-ranging as Hewlett-Packard, P&G, General Motors, Deloitte Consulting, PepsiCo, and Standard and Poor's. Monarth has now updated his classic groundbreaking guide to give you the edge on the competition in today's dog-eat-dog business landscape.

That’s one lesson Rishabh Shah learnt after he founded I.I.M.U.N. (India’s International Movement to Unite Nations) in 2011. Now, as the world’s largest youth-run organisation, they work with thousands of young people across 220 cities in India and more than 35 countries to put together concourses for school children. The aim is to sensitise leaders of tomorrow about the world, from the Indian lens.

That’s what your colleagues or clients will say once you have facilitated a workshop using what you will learn in this book by nationally recognized facilitator and award-winning author Eric Meade.

Top speechwriter Simon Lancaster explains that the secret of brilliant communication is all about making connections. Whether in speech or in writing, at a networking event or in an email, at work or at home, the best communicators find ways of connecting with their audiences. More than that, they are able to connect the personal with the universal, the past with the present, the abstract with the everyday, the visual with the verbal, the moral with the mundane.

Pull Up! teaches you to rise up to life's challenges and stay cool when the heat is on.

Scaling Conversations: How Leaders Access the Full Potential of People delivers invaluable strategies for how leaders can make their communications more inclusive and access the voices of those employees who rarely feel empowered to speak up.

When you speak do others listen? Does your message land? Do people act upon your words? In business and in life, great communication is the key to getting exceptional results. If you want to be more persuasive, have more gravitas, and build better relationships this audiobook will show you how. Starting his career as an actor, author Dominic Colenso starred alongside some of the UK's most famous performers. He now works with businesses around the world, helping individuals and teams take centre stage and deliver outstanding performances.

Growing a business is tough. Entrepreneurs usually start off by cobbling together a team of self-starters willing to bust their asses for the company...usually from within their personal network of college buddies, friends of friends, and relatives. Those scrappy teams fit perfectly in your startup culture—they're tough, hungry, and willing to do whatever it takes to succeed. But what happens when you reach $20 million in revenue, or 40 or 50 million—and those same dedicated employees are holding you back? How do you walk that delicate line between gratitude and necessity?

The performance review is an important part of your job as a manager or coach. But it is only a part. In order to develop team members effectively, you have to be proactive on a daily basis. This means having conversations - and not just about the weather or the game last night. Create ongoing conversations throughout the year. Conversations for Creating Star Performers is a vital tool for keeping team members motivated, engaged, and moving ahead every day - not just the days before an annual review.

Many people struggle with remote meetings: a cocktail of factors, such as technical barriers and invisible group norms, increase the uncertainty and risk of the already vulnerable task of collaborating and sharing ideas. When remote meetings go badly, they go really badly. Few things feel as lonely and intimidating as speaking to a screen with unreadable faces staring back in silence. This book will help you improve the quality of your remote meetings.

Have you ever heard yourself or someone else say: "Some of my best friends are...(Black, White, Asian, etc.)"? or "I don't think of you as...(Gay, Disabled, Jewish, etc.)"? or "I don't see color, I'm colorblind"? These statements and dozens like them can build a divide between us and the people we interact with. Though well-intended, they often widen the diversity gap sometimes causing irreparable harm personally and professionally.

What’s your story? It’s a question human beings have been asking each other since we first gathered around a campfire. Millennia later, this human need for storytelling hasn’t changed. We communicate most effectively through our personal stories - and our professional success depends on it. This groundbreaking guide shows you how to tap into the timeless power of storytelling to transform your business.

In her previous books, executive coach and professional development expert Shawn Kent Hayashi identified the various types of conversations that are vital for growth and success. Now, in Conversations That Get Results and Inspire Collaboration, she answers many of the questions she is most frequently asked during coaching and training sessions.

Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.

Chances are, you've been to a meaningless meeting and felt the frustration of wasted time and effort. This program will teach the listener how to run meetings that are productive, on topic, and on time. Learn how to: prepare for an effective meeting with a simple two-step process, defuse tension among battling attendees, manage the six most common kinds of disruptive behavior, follow up and plan for the next meeting, and much more. Suitable for anyone responsible for conducting meetings.

In this audiobook, leading consultants Dick and Emily Axelrod share a way to meet that enables you to get work done right there in the meeting, an approach they’ve spent 30 years field testing. Using the same work-design principles that transformed the mind-numbing assembly line into the dynamic factory floor and make video games so engaging, they offer a flexible, repeatable process that has already been used to run thousands of productive meetings in all kinds of organizations.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.