Performance Management Leadership

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

Are you caught in the Micromanagement Doom Loop, where your team's disengagement and your burnout are the inevitable outcomes? Conventional wisdom might tell you that micromanagers are simply power-hungry narcissists, but Chris Seifert offers a refreshing and insightful perspective in Enabling Empowerment: A Leadership Playbook for Ending Micromanagement and Empowering Decision-Makers.

The Mushin Way teaches tools and techniques to help you reach peak performance and transform your business and personal life. Regardless of what we want to achieve in business or in life, transformation can be difficult and we tend to be our own worst enemies. We hold ourselves back without even realizing what we are capable of. In this audiobook, you'll learn how to break through the cycle of stress and setbacks to act with clarity, purpose, and direction - achieving peak performance and transformation along the way.

Unlock the true potential of your team with Team Accelerators: The Seven Force Multipliers of High-Performance Teams. In this groundbreaking book, you’ll find the ingredients to transform a group of individuals into a united, dynamic, and impactful team.

In Flow Leadership, Gaëlle Devins—experienced executive and founder of FlowFusion—delivers a groundbreaking approach to unlocking the full potential of your team. This book introduces the 3P Assessment & Model, a powerful framework built on years of hands-on leadership, workshops, and academic research, helping leaders balance the three essential elements of high-performing teams: People, Purpose, and Performance.

What if the leadership practices we’ve worked so hard to master are now getting in the way? In fact, what if they are actually holding us down and preventing us from leading for growth and innovation? Forget “what if” - it’s happening. In Leadership Unchained, Sara Canaday offers a unique perspective that helps modern leaders break free from the chains of conventional wisdom and blaze new trails toward even greater success.

You have the idea, the drive, and now the capital to create the company you’ve always envisioned. Now comes the most important part: assembling a team of high performers. To build a sustainable business, you need engineers who can execute on common goals. Who do you hire, and how do you hire the people you need? How will you motivate these engineers and inspire their best work? In Raising Engineers, David Dettmer helps you create a culture that reflects your business, establish a working process to cultivate a strong team, and hire the right people to build impactful products.

The power of uplift enables any organization to do more with less, beat the competition, and perform better than ever. Leaders who uplift their employees' passions, intellects, and commitments produce remarkable results. Based on original research from a seven-year global study, Uplifting Leadership reveals how leaders from diverse organizations inspired and uplifted their teams' performance.

Learn the key solutions to solve the 10 proven, repeatable, and beatable challenges that every business encounters. Whether you are a startup, restructuring, or escalating to a higher level, you can grow your business, improve performance, and improve efficiency starting right now with the help of The Profit Pattern. This is an insider's look at the strategies behind authority business coach and serial entrepreneur John Mautner's formula. The Profit Pattern will help you protect, restore, and grow your business, just as Mautner has personally done to help thousands.

There is no need to come up with your own questions or even spend hours trying to figure out the much-needed powerful questions that you need to ask your colleagues. This book has done all the heavy lifting for you. The book “555 Powerful Questions for Coaching, Mentoring, and Leading at Work” contains 555 powerful questions from actual situations that will help you unlock the potential of your teammates, improve their performance and empower them.

Why are the New Zealand All Blacks the best rugby team in the world? How does the Kirov Ballet produce generation after generation of exceptional ballerinas? How did Southwest Airlines evolve from being an idiosyncratic Texan airline to become one of the most successful businesses internationally? How does the Finnish School Education System deliver great results by breaking conventions? Powerhouse uncovers the performance secrets of some of the most impressive organizations around the world and reveals the key principles they have in common....

There is so much buzz around big data. We all need to know what it is and how it works. But what will set you apart from the rest is actually knowing how to use big data to get solid, real-world business results - and putting that in place to improve performance. Big Data shows you how to implement the same practices that leading firms have used to access new dimensions of profitability. You'll learn from clear explanations and countless examples how successful organisations large and small use the SMART model to get ahead.

Be a Better Team by Friday is a visionary, how-to guide for CEOs, top leaders, and team managers committed to achieving massive gains. As your company’s growth accelerates, the heat turns up, and teams break down. It gets harder to work together when things get tough. This book reveals the surprisingly simple skills required to get your team to the top. Fast. Learn proven strategies to inspire your teams to think bigger, communicate better, collaborate more effectively, and achieve your most ambitious goals.

The World Health Organization estimates that American businesses lose more than $300 billion a year due to stress experienced by employees, and recent research by Harvard Medical School found that more than 95 percent of leaders felt at least somewhat burnt-out. For individuals and organizations who want to thrive in today's high-pressure, 24-7 business environment, working even longer is not the solution. To maximize your performance and well-being over the long-term, you need to work stronger.

In Top Performer, you'll meet Jim, a disciplined but uninspired sales manager. In London, on vacation, (his first in years) he meets Top Hat. In an engrossing conversation, Top Hat tells him about a legendary Dublin busker/street performer called the Rat Catcher, who engages his audience and effortlessly charms them into parting easily with their change. Top Hat then gives Jim an envelope to bring to the Rat Catcher as a form of introduction. Jim is incredulous, and even a bit suspicious.

This must-have book contains the most up-to-date strategies for sales executives; offers compelling real-world examples; includes the ideas and tools that can be put into action immediately; and reinforces the immediate application and learning with assessments, exercises, and a professional toolbox.

Do you hope to be coached or be a great coach? Or wish that your organization could execute its coaching mandate? Mark Colgate's 8 Moments of Power is the missing piece for those hoping to orchestrate a coaching change. In this engaging book, Colgate takes us on a journey with humorous stories, case studies, and pragmatic frameworks, while examining how organizations can create a coaching system that designs for, and delivers, continuous feedback that simultaneously increases employee and customer engagement.

The performance review is an important part of your job as a manager or coach. But it is only a part. In order to develop team members effectively, you have to be proactive on a daily basis. This means having conversations - and not just about the weather or the game last night. Create ongoing conversations throughout the year. Conversations for Creating Star Performers is a vital tool for keeping team members motivated, engaged, and moving ahead every day - not just the days before an annual review.

If you are an executive who has worked long hours, risen to every challenge, and built a strong reputation for yourself, then why haven't you reached the highest levels of leadership? Here's a reality check: Your business achievements and functional skills alone aren't enough to help you get where you want to go. What's likely missing is a skill that the world's best corporate leaders have developed - mastery of the people side of the equation.You must become a leader that others want to work for. How do you do that? Let go of being an expert. Become a leader of experts.

In his audiobook, Frank J. O’Connell shares his personal stories, business strategies, his passion for mentoring, and proven methods for management. Jump First, Think Fast details Frank’s many business successes – as well as some failures – in an honest and forthright way. Jump First, Think Fast is for those who want to think differently about business and learn how to find their place, trust their instincts, and enjoy the ride from a successful CEO’s stories, lessons, and life moments.