Performance Success

What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth. Discover how experience guarantees can help you win more customers, improve retention, and restore trust after service failures.

High performance in the sales arena is a matter of strategy and discipline. Top sales people are those who have disciplined themselves to do what others aren't willing to do, or don't know how to do. In this high-powered, fast-paced program, you'll get a blueprint for success that is certain to take your sales results to the next level.

Companies need to grow, innovate, and adapt to changing needs. But stressed-out employees rarely go the extra mile, chaos rarely produces agility or speed, and it’s hard innovate or grow while bleeding talent to turnover and quiet quitting. This is how change stymies the very progress that it seeks. Drawing on decades spent leading HR operations at Deloitte and Cisco, Ashley Goodall explores the essential nature of human performance and offers a radical new alternative to the constant turbulence that defines corporate life.

Confidence! Everyone wants it. But what do you need to achieve it? Throughout our lives, we hear the familiar expression, “You need to be more confident.” Yet, no one tells us, “Here's how you do it!” The problem remains: How do you become confident? Get Out of the Rabbit Hole answers that question and more. Dispelling the myth that people are born confident, the stories demonstrate how confidence can be developed and mastered just like any other skill.

Coaching Up! is about inspiring those who matter to you to achieve peak performance. Whether you are a coach, a business leader, a civic activist, a teacher, a counselor, or a parent, this book will offer you a powerful, highly effective way to connect to the people you care about and move them forward toward their best selves. In sports, coaches have developed ways of connecting with their players quickly in the "heat of the battle", inspiring them to perform to their fullest potential and "leave it all on the field".

Future Brain is the busy professional's secret weapon for boosting mastery, efficiency, and productivity to gain that coveted competitive edge - in business and in life. Designed to be implemented at the individual, team, or organizational level, this in-depth, step-by-step framework leverages neuro-scientific principles to help you develop a solid, habit-changing plan for building and maintaining brain fitness and healthy behaviors.

In The Ask Framework, executive coach Carole Stizza walks listeners through how to gain positive, productive feedback from their supervisors, coworkers, and team members. With the right kind of responses, you can understand your strengths and discover your talents, leading to better job performance, more focused leadership, and greater career success.

In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas present a proven approach to workplace anxiety that reduces stress, boosts well-being, and overcomes blocks that get in the way of success. It begins with changing our relationship with fear and then developing strategies that improve outlook and performance, leading to greater profits, sustainable growth, and personal rewards. It’s only possible with a culture of unfear.

No matter if you are a novice or veteran comedian, you want more stage time. What if you could make stage time happen anytime? Thanks to standup comedian James D. Creviston, you can make your own stage time by learning to produce your own comedy shows for fun and profit! Through his own trial and error, James has come up with a way to make more stage time for him and his comedy friends. With this how-to book, James will show you the tricks and secrets to producing your own comedy show, for fun and profit.

Le best-seller mondial de Stephen Covey ! Le livre qui vous aidera à regarder votre vie, vos relations et votre affaire sous un nouvel angle ! Inspirez confiance aux autres et ils vous suivront ; trahissez leur confiance, dans l'entreprise, en famille ou dans le couple, et vous voilà au bord de la rupture. Dans les affaires comme dans la vie, cette confiance est cruciale. L'expert en motivation Stephen M.R Covey a contribué à la réussite exceptionnelle de milliers d'entreprises et d'individus en enseignant son modèle de confiance.

How to Score in Hollywood reveals the secrets to a movie’s success and profitability. Entertainment research expert Kevin Goetz, founder and CEO of Screen Engine, draws on almost four decades of experience to show how strategic decisions—from development to release—help minimize risks and maximize returns. Armed with audience insights and data-driven strategies, Goetz demonstrates how every film should make money when made and marketed for the right price.

"The Passionate Life- A Common Man's Guide To Getting Everything You Want Out Of Anything You Do" is filled with wisdom and common sense on living a life of meaning and purpose. Mitche Graf shares with you the secrets of how to realize your full potential and take control over your life, and shows you simple techniques that will give you the tools necessary to live a life overflowing with passion. An internationally renowned speaker, serial entrepreneur and best-selling author, Mitche has been passionately involved in sales and marketing for over 25 years and has ventured into many exciting...

Are you able, ready, and willing to permanently change your behavior? Permanently replacing deeply ingrained behaviors with new ones is one of the hardest challenges to overcome. But in Coach Yourself to Win, master executive coach Howard Guttman combines his own expert insight and deep extensive coaching experience to create a step-by-step process that you can follow to change the behaviors that have been holding you back from what you truly want.

In an increasingly cost conscious world, control over your organisation's income and expenditure is vital. For most successful organisations this control begins with a Budgeting process that sets the scene and forms the basis for the business operation for the year ahead. But for many people budgeting is a time-consuming nuisance to be endured with as little patience and commitment as is possible, sometimes with little or no understanding of what it entails.

Culture guru and best-selling author, Chris McGoff, allows you to journey along with Carolyn, a composite character based on real-life people, to learn and see how it’s up to everyone to work through the struggles and find a way to redefine company culture and achieve peak performance. By the end of Carolyn’s story, you will be equipped to break down that default culture and build a culture of peak performance.

During his run into turning 50, Chris Evans is on a mission. To take stock of where he is and where he's at in order to figure out how best to get the most out of what he believes are the best years yet to come. His typically positive and upbeat journey involves 100 days of contemplation, research, focus, frustration and decision making while secretly: training for the London Marathon and bringing back his cult '90s TV show, TFI Friday.

In the 21st Century, management is more about getting to know your people than being a taskmaster. It’s all about relationships, developing your people, and making them feel cared about with authenticity and genuine compassion. This 21st-century leadership fable will help you to clearly communicate what matters most; develop deep, meaningful connections with those around you; and much more. We all want to be effective, respected leaders and develop great people around us. The Greatest Motivational Tool presents a proven method that will do just that.

Most people set out unequipped to achieve. Just as there are laws that govern nature, there are also laws that govern performance and achievement. Unfortunately, people are either not aware of them or simply do not apply them. As a result, many people chase after goals and find that the results they desire constantly elude them. If you want to achieve something or get somewhere in life, you must understand the fundamental and governing laws that turn dreams into reality.

Performance facilitator and elite mindset coach Gareth Timmins was one of only 0.1% of Royal Marines Commando applicants to reach the end of the intensive and gruelling training, and to earn the coveted Green Beret, a world-renowned symbol of excellence. By drawing on his life experiences after reaching this elite status, his subsequent research into psychological theory and observations shared with him from many elite athletes, Timmins aims to break the commonly held assumption that people who achieve consistent successes, do so with ease.

Leaders are measured by their team’s performance as well as the performance of their individual members. The team’s morale, discipline, efficiency, and performance are a reflection of their leader’s influence and effectiveness. If you suck, they will suck. Worse yet, if they perform and behave nothing like you, they’re not yours and someone else is influencing them.