Professional Services Management

With the increasing trend of adopting cloud technologies, IT departments, as IT service providers, are now virtualizing their environment to benefit from cloud promises. With this come challenges of how to adapt IT service management practices to preserve service levels and meet customer expectations and our commitments within the new environment. This paper explores how various ITSM processes can be applied to cloud IT environments, and what adjustments will need to be made to each process so that maximum benefit is gained from cloud offerings, while maintaining the business bottom line. ...

Leading for Organisational Change is an intelligent and practical guide to the human side of merger integration and other organizational change. Building a clear sense of common purpose and then reinforcing it through storytelling can underpin the success of an integration or significant change program. Pulling together the best thinking from neuroscience, psychology, business, and her rich personal experience in 20 years of leading change projects in professional services organizations and other people-centered businesses, author Jennifer Emery presents a framework for change.

Introduction for Part Four: Financial Innovation and Global Business Strategy Exploring the Future of Finance and Business Leadership The final volume focuses on financial innovation, emerging market trends, and global business strategies. What You’ll Learn in This Book Technological Disruptions in Finance The rise of AI and automation in financial decision-making Blockchain and decentralized finance (DeFi) Corporate Governance and Ethical Leadership ESG investing and corporate social responsibility Strategic Financial Planning for the Future Wealth management strategies for future ...