Professional Services

With the increasing trend of adopting cloud technologies, IT departments, as IT service providers, are now virtualizing their environment to benefit from cloud promises. With this come challenges of how to adapt IT service management practices to preserve service levels and meet customer expectations and our commitments within the new environment. This paper explores how various ITSM processes can be applied to cloud IT environments, and what adjustments will need to be made to each process so that maximum benefit is gained from cloud offerings, while maintaining the business bottom line. ...

It is commonly believed that the work of a waiter consists of taking orders and carrying dishes properly. However, this book aims to give new meaning to the profession and show that the true value of a waiter lies in their ability to help us have a nice time while we recharge our energies.

For 17 days, the world watched and held its breath as the Wild Boar soccer team were trapped deep in a cave in Thailand. Marooned beyond flooded cave passages after unexpected rains, they were finally rescued, one by one, against almost impossible odds, by an international cave-diving team which included Australians Dr Richard Harris and Dr Craig Challen.

Horrifying, heartbreaking and eye-opening, these are the stories, the patients and the cases that have characterised a career spent behind bars. The no-holds-barred memoirs of a GP who went from working at a quiet suburban practice to treating the country’s most dangerous criminals - first in young offenders’ institutions, then at the notorious Wormwood Scrubs and finally at Europe’s largest women-only prison in Europe, Bronzefield.

Steve Rangoussis has been there. He started his first career as a sales rep, learning the ropes and steadily climbing the sales ladder. Nearly 25 years later, Steve has served in just about every position in the sales hierarchy, uniquely qualifying him to demystify the sales world for sellers and non-sellers, alike. Sometimes, sales feels like alchemy. Sometimes, it feels like science. Sometimes, it feels like a foreign world, hard to penetrate and even harder to successfully navigate, with its particular jargon, professional pressures, and overall culture.

In the 1990s, Steve Farrell cofounded and led two high-growth technology companies based in Silicon Valley that were featured in the INC500 and spanned the United States and Europe. A New Universal Dream is the inspiring story of Steve's journey from the pursuit of wealth and traditional ideas of success toward a more fulfilling life of caring and service to others and to humanity. It's also the story of the potential each of us has for profound change.

My story is about how I went from a fun, energetic, athletic women to falling into society's trap of believing I was not enough just as I am. This story will give you a glimpse into why I decided to alter my body with plastic surgery, and the devastating effects I suffered from that decision.

In this paper, I will show how the Project Management Office (PMO) can be viewed as a service provider, and in turn how service management concepts can be applied on the PMO to provide its services to the intended customers. I draw from ITIL and other service management best practices, showing how this can be applied in implementing and providing the PMO services regardless of the specific industry of the projects being implemented by the organization that the PMO is servicing, whether IT projects or others. I will first discuss the PMO services, and creating a service catalog for the PMO. ...

The Black Swan Planet crew gets back together for one final mission, with imperial proportions. Raka once again learns that a lot has changed in his absence. When Maven Blackheart quickly drags him into an international nuclear incident with China that nearly sparks World War III, they are forced to escape back to the Empire.

Anyone can have a good idea. Very few can turn it into a million-dollar one. Until now. It’s challenging to start and scale a business. Choosing the cloud as your platform for delivery and headquarters presents a whole new set of obstacles. This guide will allow you to leverage the cloud to streamline your processes and maximize your profits.

Leading for Organisational Change is an intelligent and practical guide to the human side of merger integration and other organizational change. Building a clear sense of common purpose and then reinforcing it through storytelling can underpin the success of an integration or significant change program. Pulling together the best thinking from neuroscience, psychology, business, and her rich personal experience in 20 years of leading change projects in professional services organizations and other people-centered businesses, author Jennifer Emery presents a framework for change.

Discover the power of empathy and transform your relationships, communities, and organizations with "Compassionate Connections," an essential guide to fostering compassion and understanding in a diverse world. This groundbreaking eBook uncovers the secrets to establishing meaningful connections and bridging the cultural divides that have separated us for far too long. Unlock your potential to become an empathetic leader and catalyst for social change with insightful chapters that delve into topics such as understanding empathy, overcoming implicit bias, nurturing compassionate partnerships,...

New York State Notary Law made simple. Come experience what thousands have already learned. We've taken the guesswork out for you in a simple to understand format. This book was written by the #1 Notary Trainer in New York State. She has been training for 25+ years. Her hard work has been published and quoted in newspapers and magazines articles throughout New York State. Notably, she has been recognized by organizations of her industry and interviewed on the radio.

This beautifully written biography charts the life of Dr. Cynthia J. MacKay, a wife, a mother, a surgeon, and a lifelong activist campaigning against the cruel, painful, damaging invasive corrective eye surgery LASIK. It is written with modesty. It is engaging, witty, and sometimes painful to listen to as it describes the discrimination, smear campaigns, and brutal conduct of her peers and others who have tried to ruin her in their own act of self-preservation. Cynthia battles through it all, with dignity, determination, and an abundance of wit, humor and humility.

This thought-provoking and inspiring narrative uncovers the journey of a hidden pioneer whose ideas challenged the status quo and quietly shaped the future. Whether you're an entrepreneur, creative thinker, tech enthusiast, or lifelong learner, this audiobook will ignite your imagination and encourage you to see the world through the eyes of an unsung genius.

Rick Bucher had a normal enough childhood, but his life has been extraordinary since. An adventure sports athlete, racer and instructor, Rick served as a firefighter/paramedic/rescue tech in Scottsdale, Arizona for 27 years. He answered over 16,000 calls for service.

This essay comes from the NPR series This I Believe, which features brief personal reflections from both famous and unknown Americans. The pieces that make up the series compel listeners to rethink not only what and how they have arrived at their beliefs, but also the extent to which they share them with others.

The Life in the UK Test is hard - there's no denying that. In fact, data shows that more than 30% of people fail on their first time. We understand your reasons for staying in the UK - it's a tremendous country offering incredible opportunities for families, workers, and business owners. But your next hurdle is passing the Life in the UK Test. So, what can you do to improve your chances? Our comprehensive guide was created to guide you through passing the exam as fast & as easily as possible.

Ben Cheever was a senior editor for Reader’s Digest for 11 years and has published three novels. In 1995, however, his latest book proposal had been rejected, so he went looking for work. This is his wry account of the dozen jobs he held as an entry-level employee in the service sector. He gained a new respect for the millions of people who work long hours for low wages. Now that downsizing is a permanent part of the workplace, his observations provide a valuable perspective of how our jobs define who we are.

When should you rebrand your professional services firm, and how do you know if you’re ready? Bold Brand™ is a framework and best-practices approach to help professional services firms identify a niche, position themselves within that niche, and build a compelling brand. In this book, author Josh Miles walks you through a proven process that will show you how to find your niche, position the business, and develop a Bold Brand.