Social Services

Leading marketing practitioner and thought leader Joe Federer draws on evolutionary biology, anthropology, neuroanatomy, and psychology, as well as more than a decade of hands-on experience, to explain why people act so differently in various online spaces and what they are seeking from participating in each one.

From the former secretary of defense and author of the acclaimed #1 best-selling memoir Duty, a characteristically direct, informed, and urgent assessment of why big institutions are failing us and how smart, committed leadership can effect real improvement regardless of scale.

Thirteen-year-old Ben Ripley has had a lot of field success despite only just beginning his second year at Spy School, something graduates rarely experience. But he'd never have survived without the help from experienced agents and his friends. Now he's been called in on a solo mission - and the fate of the United States of America is on his shoulders alone. The mission: Prevent a presidential assassination by infiltrating the White House and locating the enemy operative.

As David Lipsky follows a future generation of army officers from their proving grounds to their barracks, he reveals the range of emotions and desires that propels these men and women forward. From the cadet who struggles with every facet of West Point life to those who are decidedly huah, Lipsky shows people facing challenges so daunting and responsibilities so heavy that their transformations are fascinating to watch.

Joining the ranks of Evicted and The New Jim Crow, a former caseworker’s searing, clear-eyed investigation of the child welfare system—from foster care to incarceration—that exposes the deep-rooted biases shaping the system, witnessed through the lives of several Black families.

Revolutionary War officer Nathan Hale, one of America's first spies, said, "Any kind of service necessary to the public good becomes honorable by being necessary." A statue of Hale stands outside CIA headquarters, and the agency often cites his statement as one of its guiding principles. But who decides what is necessary for the public good, and is it really true that any kind of service is permissible for the public good? These questions are at the heart of James M. Olson's book, Fair Play: The Moral Dilemmas of Spying.

These pages rescue you from an abusive relationship. When Sarah met Luis he was charming, funny, and smart. He doted on her and wanted to spend every waking moment with her. She felt seen, loved. With each day they spent together, Sarah fell deeper into his web. As their relationship progressed, Sarah realized Luis wasn’t the man she thought he was. As Luis settled into a career in law enforcement, he became more and more abusive to her and his family. Luis’s behavior began to escalate. Sarah struggled to protect herself and her children from the monster in her home. When Sarah left him...

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

In Mossad, authors MichaelBar-Zohar and Nissim Mishal take us behind the closed curtain with riveting, eye-opening, boots-on-the-ground accounts of the most dangerous, most crucial missions in the agency's 60-year history.

Twenty years ago, a nine-year-old boy was swept away by powerful waves on a remote Oregon beach, his body lost to the sea. Only a stone memorial remains to mark his tragic death. For most of her life, Amanda Dufresne had no idea she had an older brother named Dennis Owens, or that he had died. Adopted as a baby, she learned about him while looking into her late birth mother, and is curious to know more about this lost sibling. A solitary young woman, Amanda has always felt distanced from the world around her. Her brain works differently from others, leaving her feeling set apart.

Secret Service agents, acting as human surveillance cameras, observe everything that goes on behind the scenes in the president's inner circle. Ronald Kessler reveals what they have seen, providing startling, previously untold stories about the presidents, from John F. Kennedy and Lyndon Johnson to George W. Bush and Barack Obama, as well as about their families, Cabinet officers, and White House aides.

Posted directly outside President Clinton's Oval Office, former Secret Service uniformed officer Gary Byrne reveals what he observed of Hillary Clinton's character and the culture inside the White House while protecting the first family in Crisis of Character, the most anticipated book of the 2016 election.

'FOR THE TAKING' is the remarkable story of rising sci-fi author Donnalee Vodka's life (Don Vodka), and takes the reader on an adventure that stretches across the entire country. Sometimes heart-wrenching and sad, and at other times light and uplifting. Defying the odds, Donnalee survived and managed to fill her seventeen years with Forrest Gump-like twists and turns along the way. From the desert of Nevada, to a circus life in Toledo, to Hollywood and Beverly Hills, across the ocean to Hawaii, and finally back to the mainland—was she running from a nightmare, or chasing a dream? To know ...

Carol Leonnig has been reporting on the Secret Service for The Washington Post for most of the last decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today - from a toxic work culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws. But the Secret Service wasn’t always so troubled.

He swore to take a bullet for the President and left it all behind to take a bullet for the American people. Why would a successful, twelve-year Secret Service agent resign his position in the prime of his career to run for political office against all the odds? New York Times bestseller, Life Inside the Bubble is an intimate look at life inside the presidential "bubble," a haze of staffers, consultants, cronies, acolytes, bureaucrats and lobbyists that creates the "alternate reality" in which monumental policy decisions are made.

Step back inside the world of President Jed Bartlet’s Oval Office with Fitzgerald and McCormack as they reunite the West Wing cast and crew in a lively and colorful “backstage pass” to the timeless series. This intimate, in-depth reflection reveals how The West Wing was conceived, and spotlights the army of people it took to produce it, the lifelong friendships it forged, and the service it inspired.

Behind the locked doors of three mansions in London's exclusive Kensington Palace Gardens neighborhood, the British Secret Service established a highly secret prison in 1940: the London Cage. Here recalcitrant German prisoners of war were subjected to "special intelligence treatment." The stakes were high: the war's outcome could hinge on obtaining information German prisoners were determined to withhold. After the war, high-ranking Nazi war criminals were housed in the Cage, revamped as an important center for investigating German war crimes.

If you want to be in the c-suite, don’t fall for a social worker. When Sophia Vaca’s family immigrated from Ecuador to the U.S. many people helped them along their way. Her parents taught her to always pay every kindness forward. On the verge of completing college with a degree in social work, her mind is filled with dreams for the future despite the sometimes grim realities of her chosen field. Lacie Lindly has her eye on the Chief Technology Officer position at the Denver tech company where she works. She’s not about to let the fallout from a night of indiscretion that resulted in ...

Alfred Edersheim (1825-1889), a Jewish convert to Christianity, was a Biblical scholar and author. The Alfred Edersheim Box Set includes his three most popular works "The Temple - Its Ministry and Service", "Prophecy and History in Relation to the Messiah", and "Sketches of Jewish Social Life". In these books on the life and times of Jesus, the author discusses the temple, the priesthood and the Jewish festivals, and examines the customs and traditions of everyday Jewish life in first century Palestine.

Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication is also to blame.