Technology Leadership

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

Fighting for the Colony is the second of two volumes revised and expanded from the original Keeping the Colony. This volume follows Ricky as he goes up against an interstellar empire. Ricky’s forces continue their counterattack against the Interstellars at a rapid pace. His Marines initiate their first invasions and orbital drops. A new hero arises who turns into the leader the Marines need to build their history and esprit de corps. The Spindle Military does their best to not lose their momentum in their advancements against the Interstellars. Ricky has to deal with the fallout from ...

Are you frustrated or disenchanted by the results of your Agile approach? Does Agile sound like a good idea, but you're not sure how to explain it beyond roles, practices, and meetings? Is your team going through the motions, but it's still business as usual? The missing piece is the Agile mindset - the thinking that makes Agile processes work.

In a world where 72% of companies lack an AI policy and most prioritize shiny implementations over the less glamorous essentials of readiness and governance, The Curious Case of ChatterBotGPT couldn’t be more timely, or more entertaining. This compelling business parable dives headfirst into the chaos, challenges, and opportunities of AI in the workplace, offering a cautionary tale wrapped in wit and intrigue. Acme Inc., a mid-sized tech company with big ambitions, finds itself at the center of an AI-fueled storm when Thaddeus Blandly, an eager but misguided employee, uploads proprietary ...

Coal, iron ore, and oil were the key productive assets that fueled the Industrial Revolution. Today data is the vital raw material of the information economy. The explosive abundance of this digital asset, more than doubling every two years, is creating a new world of opportunity and challenge. Data-ism is about this next phase, in which vast, Internet-scale data sets are used for discovery and prediction in virtually every field. It is a journey across this emerging world with people, illuminating narrative examples, and insights.

It Depends: Writing on Technology Leadership 2012-2022, a collection of essays and articles by technology executive Kevin Goldsmith, is a must-listen for current or aspiring engineering managers, directors, and senior technology executives. With over thirty years of experience in leadership roles at industry-leading technology companies like IBM, Silicon Graphics, Microsoft, and Adobe, as well as early-stage startups and unicorns like Spotify, Avvo, Anaconda, and DistroKid, Goldsmith shares his knowledge about leading technology teams and larger organizations in this book.

The inability to modify available information technologies is a shock to leaders and managers alike. Cloud-based technologies arrive with set processes developed by others, and users must learn new ways of working each time the technologies themselves evolve...To adopt efficiently and adapt effectively to behavior-changing technologies, astute leaders should employ change leadership techniques as a strategy for the digital era. This audiobook offers technology takers a playbook to manage change, create value, and exploit the digital era's strategic opportunities.

Fascinating and highly listenable, Digital Resilience opens with the infamous 2013 Target attack, which compromised the credit card information of 40 million customers. In hindsight, the hack (like most today) was preventable. Data theft. Downed servers. Malware. Even human error can trigger cyber events anytime from anywhere around the globe. This powerful guide provides the resilience-building strategies you need to prevail - no matter what strikes.

Artificial intelligence, big data, modern science, and the internet are all revealing a fundamental truth: The world is vastly more complex and unpredictable than we've allowed ourselves to see. Now that technology is enabling us to take advantage of all the chaos it's revealing, our understanding of how things happen is changing - and with it our deepest strategies for predicting, preparing for, and managing our world. This affects everything, from how we approach our everyday lives to how we make moral decisions and how we run our businesses.

COVID-19 has caused fundamental shifts in attitudes around remote and office work. And in The New Normal in IT: How the Global Pandemic Changed Information Technology Forever, internationally renowned IT executive Gregory S. Smith explains how and why companies today are shedding corporate office locations and reducing office footprints.

Are You a Selfless Leader … or a Selfish One? Leadership … is the word overused? Misused? Or is it misunderstood? Most books on leadership claim they have a secret … on what leadership is and how to be a great leader; how to be an influencer; a workplace-changing leader. Rarely do they—most merely echo talking the walk they’ve heard from others. Author Mike Howard talks about his walk … the Rōnin walk with what his 16 years with Microsoft as its Chief Security Officer, 22 years with the CIA, and serving as a young police officer in the Oakland Police Department generated. One ...

Companies small and large are initiating AI projects, investing vast sums of money on software, developers, and data scientists. Too often, these AI projects focus on technology at the expense of actionable or tangible business results, resulting in scattershot results and wasted investment. Succeeding with AI sets out a blueprint for AI projects to ensure they are predictable, successful, and profitable. It’s filled with practical techniques for running data science programs that are cost effective and focused on the right business goals.

The race is on to become a digital enterprise. Every organization has a plan for updating products, technologies, and business processes. But that's not enough anymore. With disruptive startups outperforming industry stalwarts, executives everywhere are pushing greater growth and innovation. Staying competitive demands a complete digital transformation.

Unlock the secrets to thriving in an era of prosperity with "Scaling Up in Prosperous Times"—your comprehensive guide to harnessing economic growth like never before. This essential eBook is a beacon for entrepreneurs, business leaders, and visionaries eager to seize the abundant opportunities that come with booming markets. Delve into the dynamics of economic surges and learn to identify the golden opportunities they present. With detailed market analysis tools at your fingertips, you'll be able to pinpoint growth potential and strategically position your business for success. Visionary ...

Launch your ERP the right way. The concept of an ERP system—where all of your company’s software talks with each other—is pretty amazing. But sometimes, launching one into your ecosystem can be treacherous. And why wouldn’t it be? You only update your ERP once every ten to fifteen years, so there’s often nobody at your organization that’s been through one, much less two, who could show you the way. Mistakes are bound to happen, but the benefits are manifold. How do you cross that chasm? First, you get the experience you need, and in this case it’s through Evan Schwartz.

"The Cybersecurity Blueprint for Executives" transforms complex cyber challenges into clear, actionable strategies for business leaders. Authors Marco Ryan and Andrew Fitzmaurice draw upon their expertise across government, academia, and business to provide answers you need.

On October 23, 2001, Apple Computer, a company known for its chic, cutting-edge technology, if not necessarily for its dominant market share, launched a product with an enticing promise: you can carry an entire music collection in your pocket. It was called the iPod. What happened next exceeded the company's wildest dreams. Over 50 million people have inserted the device's distinctive white buds into their ears, and the iPod has become a global obsession.

Ricky’s forces have beaten back the Empire of Man’s attempted invasion of Earth, though he suspects that was a fact-finding mission in force. While doing so, his Navy has captured members of an alien spacefaring species currently known as the Kinaklyn. Ricky has the first known vocal conversation with the Kinaklyn people with very positive results. Now, he needs to figure out a way to get to their home worlds, which are located on the far side of a fair portion of the Empmen’s space. Space Marine Major Amy Brella is Ricky’s pointwoman in dealing with the Empmen. She leads the ...

In 1962, Stephanie 'Steve' Shirley created a software company when the concept of software barely existed. Freelance Programmers employed women to work on complex projects such as Concorde's black box recorder from the comfort of their own homes. Shirley empowered a generation of women in technology, giving them unheard of freedom to choose their own hours and manage their own workloads. The business thrived, and Shirley gradually transferred ownership to her staff, creating 70 millionaires in the process.

Imagine if you were there, taking notes, as a small pizza joint became one of the most successful restaurants in the world. The Domino’s Story will help you understand and adopt the competitive strategies, workplace culture, and business practices that made the iconic pizza chain the innovative restaurant and e-commerce leader it is today. As one of the most technologically advanced fast-food chains in the market, Domino's has cemented their reputation for innovation, paved in industry-leading profits.