Winning Management

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.

What's true for training great trial lawyers is true for all winning presenters. According to renowned trial attorney and best-selling author Gerry Spence, presenting a case before decision makers is not simply a technique, but an occasion for summoning your deepest reserves to advocate on behalf of something crucial.

Your management interview is coming up. Nail it! You've worked hard to move your way up the corporate ladder. Now that you have a chance to be a manager or an executive, the pressure is on to show your superiors you have what it takes. Your work and your work ethic are strong, but past performance isn't enough to win you the job. Your new position depends on your ability to answer a new set of questions… Author Lavie Margolin has worked with hundreds of hiring managers, so he knows both the questions and the answers. While you're used to questions about yourself and your work, next-level ...

Today's leaders are increasingly called upon to be coaches - to "psyche up" their employees and co-workers, to inspire teamwork, and to help their organization outperform the competition. At the same time, they need to inspire and maintain a work/ life balance with their families as well. In this exciting program, Coach Jim Harrick, head coach of the 1995 NCAA Champion UCLA Bruins, will show you how to maintain focus in all areas of life, and help you develop an attitude that will make you a winner.

Powerhouse Carla A. Harris examines the journey from individual contributor to leader. She targets the essential skills necessary to succeed, such as the importance of taking risks, creating a vision, and leveraging assets like relationships and partnerships. At the heart of this book are the eight things you must be intentional about every day—authenticity, building trust, creating other leaders, clarity, diversity, innovation, inclusivity, and voice—qualities that you need to hone and manifest to become a powerful, impactful leader no matter where you work.

For the first time, sporting legend Dan Carter distils his two decades at the frontiers of high-performance into his 'perfect ten' lessons. You won't find conventional wisdom here, but hard-learned truths. Honest, surprising and inspiring, The Art of Winning converts a legendary career into timeless lessons for listeners in any walk of life. Step inside the unique culture of the All Blacks - and inside the mind of a legend.

▷▷ Discover in this book the best method to invest and build wealth through high-yield, low-risk property rentals! Real estate investment can offer a secure path to your financial freedom. Stop living to work and start building true wealth as you reach your own goals. This book is helpful whether you are a beginner or looking to grow an existing rental property portfolio. Written in a straightforward, jargon-free language, it provides a practical and comprehensive guide with real-life examples. The necessary method to generate long-term passive income, whether you start with or without ...

In Rental Property Investing QuickStart Guide, bestselling author of Real Estate Investing QuickStart Guide and Airbnb for Dummies, course instructor, real estate investor, and veteran consultant Symon He breaks down everything that aspiring real estate investors need to know to build a thriving rental property portfolio.

Following up on the ferociously innovative Escape Velocity, which served as the basis for Moore's consulting work to such companies as Salesforce, Microsoft, and Intel, Zone to Win serves as the companion playbook for his landmark guide, offering a practical manual to address the challenge large enterprises face when they seek to add a new line of business to their established portfolio.

Moneyball reveals a quest for something as elusive as the Holy Grail, something that money apparently can't buy: the secret of success in baseball. The logical places to look would be the giant offices of major league teams and the dugouts. But the real jackpot is a cache of numbers collected over the years by a strange brotherhood of amateur baseball enthusiasts: software engineers, statisticians, Wall Street analysts, lawyers, and physics professors.

"Do you feel stuck in life, not knowing how to make it more successful? Do you wish to become more popular? Are you craving to earn more? Do you wish to expand your horizon, earn new clients and win people over with your ideas? How to Win Friends and Influence People is a well-researched and comprehensive guide that will help you through these everyday problems and make success look easier.

You Win in the Locker Room First draws on the extraordinary experiences of Coach Mike Smith and Jon Gordon - consultant to numerous college and professional teams - to explore the seven powerful principles that any business, school, organization, or sports team can adopt to revitalize their organization.

"Unlock Your Extraordinary Life Today: The 1-Day Method™" Discover the power of mastering a single day and how it can transform your entire life. Say goodbye to endless to-do lists and unfulfilled dreams, and hello to a simpler, more meaningful way of living. Benefit: Simplify your life and unlock your full potential Emotional: Escape the trap of complexity and reclaim control of your days Life-changing: Learn how to create an extraordinary life, one day at a time In this groundbreaking book, you will learn: Why traditional goal-setting is actually hindering your progress The surprising ...

With a new foreword and Q&A section, this revised edition of Dichotomy provides the crucial insight and awareness necessary for leaders to understand when to lead and when to follow, when to focus and when to detach, when to tighten the reins and when to let the team run, when to aggressively maneuver and when to be prudent. In The Dichotomy of Leadership, the authors deliver an audiobook that rivals Extreme Ownership with life-changing guidance that should be essential listening for every leader and team for generations.

Streamline KPIs to craft a simpler, more effective system of performance measurement.

CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.

You loved John Maxwell's best-selling Winning with People, and now you're ready for some specific action steps to build on the knowledge you gained. 25 Ways to Win with People has just what you need! This complementary companion to the full-length book is ideal for a quick refresher course on interpersonal relationships.

Two-thirds of executives say their organizations don't have the capabilities to support their strategy. In Strategy That Works, Paul Leinwand and Cesare Mainardi explain why. They identify conventional business practices that unintentionally create a gap between strategy and execution. And they show how some of the best companies in the world consistently leap ahead of their competitors.

The Synergy Solution will change how companies think about and approach their M&A strategies and realize the performance promises they make to their shareholders. Beginning with a clear and well-accepted foundation of the economics of the M&A performance problem, Deloitte's Mark Sirower and Jeff Weirens show acquirers how to develop and execute an M&A strategy-end-to-end-that both avoids the pitfalls that so many companies fall into and creates real, long-term shareholder value.

Sun Tzu's Art of War for Women helps women find the peaceful path to success through strategies made famous in the ancient Chinese text, The Art of War. Female wisdom, or common sense, is about avoiding needless confrontation, conserving energy for the things that matter, and seeking an outcome in which everyone wins. And for women, as for Sun Tzu, success doesn't come simply from knowing what to do, but from knowing who you are.