Winning Management

This is the kind of book that you don’t read once; you read it forever.—Jay Baer, president of Convince and Convert and author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement. Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best ...

A Step by Step Guide to Project Management. The Project Management Crash Course is a clear and concise guide on How to Manage a Project. It is an accelerated walkthrough of all you need to know to quickly start managing projects the right way, right now. Especially written for beginners and those who are just starting out with project management, you will learn the roadmap on how to manage scope, schedule, cost, resources, and risks on a project. Experienced Project Managers will find it valuable as a go-to handy guidebook for quick reference while managing projects and for clarifying/...

Winning lottery affirmations are your golden ticket to an extraordinary life of prosperity. Countless lottery winners attribute affirmations as the secret ingredient to their jackpot success. Become a witness to your own ascension from average Joe to lottery millionaire, and awaken your innate manifesting abilities. Tap into the power of winning lottery affirmations and unlock your potential today.

Farnoosh Torabi is familiar with fear. Growing up in the 1980s as the daughter of Iranian immigrants, she was warned to always play it safe. She spent her childhood immersed in fear—of rejection, loneliness, missed opportunities, and falling short of her potential. Of course, now her mother says, “It all worked out, didn’t it?” Funnily enough, it did. Farnoosh came to the realization that fear never limited her. Instead, it has become a friend, opening her world and equipping her with the tools and street smarts to navigate life’s trials and thrive on her own terms.

Serve 2 Win, the first in a series of business guidebooks by entrepreneur coach and serial business owner, Mitch Durfee, offers an unusual approach to launching a small business. The single most successful basis for any entrepreneurial endeavor is that of being of service. Not only does a service-to-others approach attract customers and clients, it rewards business practitioners with an unshakeable sense of purpose, undergirded by the inherent happiness of using their expertise to assist others in need of help.

Jeff Lawson, developer turned CEO of Twilio (one of Bloomberg Businessweek's Top 50 Companies to Watch in 2021), creates a new playbook for unleashing the full potential of software developers in any organization, showing how to help management utilize this coveted and valuable workforce to enable growth, solve a wide range of business problems, and drive digital transformation.

Talvez você tenha um bom conhecimento dos mercados e até saiba quais são os melhores players, quando comprar, quando vender e quais ações têm o melhor potencial. Mas até que ponto você se conhece? Segundo Mark Douglas, mesmo os traders mais astutos, motivados e experientes podem ser prejudicados por pensamentos contraproducentes, que os levam a cometer erros. O fato é que muitos não conseguem permanecer concentrados com objetividade e carecem da confiança necessária para executar suas operações de forma adequada, sem conflitos internos, medo e hesitação.

The Proven Playbook for Building Championship Teams and Cultures Looking for the secret to what makes a team that wins? Award-winning author and championship coach Lee M.J. Elias has the proven blueprint. In How to Win: A Step-By-Step Guide to Creating a Championship Culture for Your Team, Lee expands on his acclaimed 2017 release with fresh insights, updated strategies, and practical tools. This new edition delivers more than just theory—it’s a hands-on guide filled with real-world examples, leadership lessons, and a winning mentality that any team in any sport can adopt. Whether ...

Many organizations are facing the uphill battle of modernizing their legacy IT infrastructure. Mirco Hering, a thought leader in managing IT within legacy organizations, lays out a road map to success for IT managers and tells them how to create the right ecosystem, how to empower people to bring their best to work every day, how to put the right technology in the driver's seat to propel their organization to success, and addresses the different challenges that legacy organizations face as they transform into modern IT departments.

Our stories allow us to explore our greatest desires and fears, connect with others on a deeper level, and gain a sense of clarity and purpose. In an era of chaotic change and high-pressure decision-making, Kindra Hall—author of Stories That Stick—has a message that runs counter to much of the business acumen of the day: Now more than ever, good storytelling is a critical part of successful leadership.

Science confirms the distinction between the biological brain and the conscious mind. Each day, a game of mind versus matter plays out on a field defined by the problems we must solve. Most are routine, and don't demand a more mindful approach. It's when we're faced with more difficult challenges that our thinking becomes vulnerable to brain patterns that can lead us astray.

The Talent War explores how US Special Operations Forces assess, select, and develop their world-class talent. You'll learn how to adopt a talent mindset, the single greatest weapon you can possess in the war for talent. When your organization reflects this mindset, you will hire, train, and develop the right people and put them in the best positions to make decisions that allow you to retake the advantage and win the war.

For thousands of years, we've created things called games that tap the tremendous psychic power of fun. In a revised and updated edition of For the Win, authors Kevin Werbach and Dan Hunter argue that applying the lessons of gamification could change your business, the way you learn or teach, and even your life. Werbach and Hunter explain how games can be used as a valuable tool to address serious pursuits like marketing, productivity enhancement, education, innovation, customer engagement, human resources, and sustainability.

The moment you've been working for all your life may happen today. The outcome of the game is on your shoulders. So ask yourself: Is my career a runaway success? Am I a champion to my family? Am I excited to get up every morning and start another day in my own shoes? Winners can honestly answer each question "yes". Being a winner is an attitude, a way of life, a self-concept.

In this New York Times best seller, College football’s most colorful, endearing, and successful pioneer, Steve Spurrier, shares his story of a life in football - from growing up in Tennessee to winning the Heisman Trophy to playing and coaching in the pros to leading the Florida Gators to six SEC Championships and a National Championship to elevating the South Carolina program to new heights - and coaching like nobody else.

In Acting Up, Janice shares the model she lives by and continues to represent: that of a leader who works for good, for growth and innovation, for her family values, and for the same ideals upon which she founded her company. Janice will help you discover the leader inside yourself and show you how to use your uniqueness to conquer the business world.

One of the biggest challenges for new managers is how to get the best out of each of their team members so they achieve superior results—and make you, the new manager, look good! In Bare Knuckle People Management authors Sean O’Neil and John Kulisek cut through the crap to show managers how to push their teams to success, not by following fluffy leadership training but by using the skills that got them promoted in the first place. Forget kumbayas or one-minute managing....

Be More Pirate unveils the innovative strategies of Golden Age pirates, drawing parallels between the tactics and teachings of legends like Henry Morgan and Blackbeard with modern rebels like Elon Musk, Malala, and Banksy. Featuring takeaway sections and a guide to building your own pirate code 2.0, Be More Pirate will show you how to leave your mark on the 21st century.

It is totally normal to feel overwhelmed when big decisions come up and you have to take responsibility. But, there are ways you can build up your abilities and walk into each negotiation with confidence.

We are in the midst of an unprecedented degree of technology-driven change at the same time that society faces challenges more complex than our organizations and we as individuals have been prepared to handle. Autonomous Transformation: Creating a More Human Future in the Era of Artificial Intelligence is for leaders who want to create a better future within this context of change and supplies a balance of historical and theoretical context with practical frameworks for beginning to create a more human future today.