Work Behavior

Many White leaders want to create change but don't know how to do so appropriately and effectively. How do you know where the blind spots are that can create obstacles for people of color? Your intentions may be sincere and heartfelt, but intentions aren't enough. In It's Time to Talk About Race at Work, Kelly McDonald delivers a much-needed road map for businesspeople.

Modern adult life is complex, especially for those whose working lives dominate their mental and emotional space. Many of us spend more time at work than at any other activity; it’s there we’re often forced to deal with our own and others’ emotional issues. These issues often lead to major problems in organizations, erode individual well-being, create toxic and even dangerous environments—and impact rates of retention and productivity.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

With increased demand for hybrid and fully remote work styles, most firms understand that some form of distance work is here to stay—and have put some remote protocols in place. But many companies either see the shift to remote work as a threat to their culture and management style, or they just don’t know how to make the transition. It’s time to take advantage of the many opportunities remote work presents. This book will tell you how.

One thing I have always thought about is whether lazy people can really be motivated well enough to achieve great things in life, if someone is reading inspirational quotes and listening to motivational speakers but not actually putting any effort into improving his or her own life, can anything really change in their lives? Every day we are lectured by these ''Be The Best You Can Be in life,'' coaches without telling us exactly what we need to do to get where we wannabe. These life coaches have made careers out of other people's misery. There was once a guy in my neighborhood who created a...

O que o CEO quer que você saiba descreve os fundamentos por trás do sucesso de qualquer negócio—seja uma grande empresa ou uma barraca de frutas na feira. Contando fascinantes histórias de companhias como Uber, Amazon, Apple, Toyota, Netflix, Walmart, GE e Starbucks, Ram Charan demonstra que os melhores CEOs têm em comum a capacidade de reduzir a complexidade do negócio e focar na sua essência. Consultor de alguns dos executivos mais bem-sucedidos do mundo, Charan ensina a importância de conhecer a fundo a empresa na qual você trabalh.

Goals is for anyone in the workplace who wants true success at work and at home. Designed after the Business Goals program, Jud Boies developed this practical guide for achieving what we want most while building relationships along the way. This book follows the life of Todd Hanson, a fictional character who reaches amazing success through the Business Goals program. Everything Todd goes through has happened in real life to people who have adopted the principles in this unique system.

Make continuous learning part of your company's DNA - and growth, profits, and sustainability will follow. Keeping up with the pace of change may seem impossible, but it's not. The secret is to make continuous learning a top value for every person on the team so when change happens, everyone is prepared.

What should our post-COVID work world look like? In Connected Capitalism, David Weitzner shows us how to draw from the classic teachings of Judaism in order to positively transform our workplaces and our working lives. He outlines a philosophy that will empower the disenchanted to build a stable future in a world of crony capitalism, global pandemics, racial injustice, and social disconnect. Weitzner, a professor of management who chooses to look beyond management and mindfulness, envisions a workplace based on the ancient Jewish practices of mitzvah.

Adjusting to the new virtual work framework is the key to unlocking your team's full potential and avoiding common pitfalls. And Alexis Gerst, the author of this game-changing remote team management guide, has left no stone unturned in leading effective virtual teams. Packed with practical tips for managers - including email communication tips and virtual meeting tips - this easy-to-follow virtual management book will allow you to face all future challenges with confidence.

Today, the topic of remote work is everywhere we look. We think, work, and plan remotely. Remote has clearly become a critical success factor in the business world. But still, producing outstanding results with remote work remains a challenge for most executives, managers, and team members. But it does not need to be that way. This book has the answers that will help you master remote work! Inside Surviving Remote Work, you’ll learn the tools, strategies, and tactics to survive and thrive in the remote age.

Americans love a hard worker. The employee who toils eighteen-hour days and eats meals on the run between appointments is usually viewed with a combination of respect and awe. But for many, this lifestyle leads to family problems, a decline in work productivity, and, ultimately, physical and mental burnout. Chained to the Desk in a Hybrid World provides an inside look at the impact of work stress on those who live and work with workaholics—partners, spouses, children, and colleagues—as well as the appropriate techniques for clinicians who treat them.

Inspired to extend a helping hand to ambitious women working in corporate America, a veteran executive offers honest, practical, slightly irreverent advice about navigating companies that are run and populated predominately by men: how to interpret their sometimes surprising behavior, avoid common mistakes, flourish with the good guys, deal with the bad guys, and nurture a wonderful, satisfying career in a non-traditional role.

What if leaders stripped away all preconceptions about how business operates, allowing the organization to go back to its core and build itself back up to become something new—something so responsive, so innovative and resilient, it becomes virtually non-displaceable in the market? The Regenerative Business sets the stage for what is now only dreamt of by most of today's forward-thinking leaders and paves the path to make it possible.

Larson looks carefully into the challenges and opportunities that people and companies face today as work changes. Chapters address the issues that vital stakeholders experience in remote-work environments, including the remote worker, remote teams, managers of remote workers, and companies with remote workforces. Larson also incorporates real-world examples to illustrate key points and demonstrate best practices.

In lively prose that is as engaging as it is illuminating, Dattner tells a host of true stories of those he has worked with - from the woman who was so scapegoated by her colleagues that she decided to quit, to the clueless boss who was too quick to blame his staff. He shares a wealth of insight from the study of human evolution and psychology to reveal the underlying reasons why people are so prone to blaming and credit-grabbing; it's not only human nature, it's found throughout the animal kingdom.

Rituals are group activities during which people go through a series of behaviors in a specific order. They give teams the ability to create a collective point of view and reshape the processes that affect their day-to-day work. In Turning People into Teams, you’ll find dozens of practical rituals for finding a common purpose at the beginning of a project, getting unstuck when you hit bottlenecks or brick walls, and wrapping things up at the end and moving on to new teams.

The Antiracist Business Book: An Equity Centered Approach to Work, Wealth, and Leadership is the business book for the modern world. Trudi Lebrón has spent the last decade working as a DEI and impact coach for businesses, nonprofits, and entrepreneurs. And what she learned over that time was that making a lasting change wasn't about fixing old systems; it was about building a new one. In this seminal work, Trudi lays out a plan for all businesses, leaders, entrepreneurs, and coaches to remix business, so that equity and impact become synonymous with profit and power.

In Nature of Work: The New Story of Work for a Living Age, Paul Miller, CEO and founder of Digital Workplace Group (DWG), and Shimrit Janes, DWG's director of knowledge, draw on patterns from forests and the natural world to illustrate a dynamic, vital, and more beautiful world of work that our hearts and minds know is possible.

As our workloads expand, attention has never been more valuable. Or more difficult to keep. In Can I Have your Attention?, Curt Steinhorst shows business leaders how to cut through the noise and get their employees back to work. Curt has spent years helping Fortune 500 companies overcome distraction and achieve focus. With technology creating endless opportunities to "improve productivity", people spend so much time responding to the interruptions that they've lost the ability to focus and do their jobs.