Workplace Leadership

Discover eight radical lessons from 100 of the world’s most inspiring organisations. Today’s workplaces are broken. Badly broken. The good news? There is a better way. And it's not just theory. It's already practiced in pioneering organisations around the globe. Drawing on Minnaar and De Morree’s visits to 100+ of the world’s most progressive organisations, this audiobook gives direct evidence that you can make work enjoyable and rewarding, while boosting performance and success.

Alignment is the single most critical business challenge for any organization and its leaders. Without it, inefficiency, conflict, and disengagement will cripple your ability to provide value to your customers. Companies live or die based on their ability to communicate and deliver on the promise their brand makes to its customers. To do this effectively, leaders need to clearly define the vision and strategies that support that brand intention and ensure these are manifested in the roles, expectations, and goals of each and every member of the organization.

Does your organization manage complexity by making things more complicated? If so, you are not alone. According to The Boston Consulting Group's fascinating Complexity Index, business complexity has increased sixfold during the past 60 years. And, all the while, organizational complicatedness - that is, the number of structures, processes, committees, decision-making forums, and systems - has increased by a whopping factor of 35.

The Loudest Duck is a book for managers and executives faced with the productivity and leadership challenges of a heterogeneous, multicultural workplace. It's a book for anyone working his or her way up the ladder in this new corporate world order. It's a book for anyone who belongs to a non-dominant group, be it women, people of color, short people, or employees who don't play golf but whose bosses do.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Coaching & Mentoring For Dummies is the playbook to help supervisors change their role from doer/manager to coach/mentor. Leadership and coaching expert Leo MacLeod shares the secrets of motivating employees to find purpose in their work and grow as independent problem solvers—without micromanaging them. Written for today's changing workplace, the book provides guidance on leading diverse teams, working with younger generations, and working remotely.

Leadership is a conversation—and you need to own the mic. Lead Like You Mean It gives leaders and professionals the communication tools to inspire, resolve conflict, and motivate action. It combines emotional intelligence, confidence, and language strategy in one practical guide. Learn what your leadership style says before you speak Handle hard conversations with grace and authority Use language that motivates, not manipulates Apply EQ in communication, team feedback, and performance reviewsReal leadership is influence—and influence starts with how you speak and listen. Communicate ...

Do you find yourself drowning in clutter, wasting time, and feeling overwhelmed by disorganization in your business? Have you tried various solutions, but they just don't stick? You're not alone. Many business owners are tangled in the chaos of messy workplaces and the stress it brings. More so, small business owners like you often bear the brunt, juggling multiple roles, all while losing valuable time in a day. But what if there was a roadmap to revamp your business—an easy, accessible, and proven strategy that can save you time, increase productivity, and ignite sustained growth?

New York Times best-selling author and leadership expert Ken Blanchard’s popular TrustWorks! training program is now available in audiobook form! Trust Works!: Four Keys to Building Lasting Relationships is an insightful guide designed to help people navigate one of the most complex issues that affects all areas of our lives: trust. In Trust Works!, Ken Blanchard, Cynthia Olmstead, and Martha Lawrence demonstrate how to get along better with those around us.

Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. The Employee Experience Advantage guides listeners on a journey of creating a place where people actually want to show up to work.

A must-listen for service professionals of every level, this essential book takes the proven Lean principles of the best-selling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer.

Entrepreneur, bestselling author, and business coach Jadah Sellner knows what it’s like to be burned out, in debt, and just barely holding on to a new business. In the process of launching and building multiple companies, she realized today’s aggressive 24/7 hustle culture wasn’t working for her—or for her clients. In She Builds, Sellner shares a new entrepreneurial model for women, centered on sustainable leadership—a practical framework they can use to create a business on their own terms, prioritize their well-being, and break free from the toxic culture that leads to burnout.

In Contagious Culture, Anese Cavanaugh proved that it's possible to create an energized and engaged organizational culture that spreads from person to person. Now, in Contagious You, she hones in on the individual, showing us how each of us is contagious in our own way and stressing the importance of leading with intention to achieve positive results.

Collaborative intelligence, or CQ, is a measure of our ability to think with others on behalf of what matters to us all. It is emerging as a new professional currency at a time when the way we think, interact, and innovate is shifting. In the past, "market share" companies ruled by hierarchy and top-down leadership. Today, the new market leaders are "mind share" companies, where influence is more important than power, and success relies on collaboration and the ability to inspire.

Working under a difficult boss can turn even a dream job into a nightmare. From narcissists and micromanagers to bullies and credit-stealers, bad bosses come in all shapes and sizes. "Don’t Kill Your Evil Boss" is your comprehensive guide to identifying, coping with, and ultimately taking action against the troublesome leaders who make your work life unbearable.

Is it possible to create a positive workforce in negative times? Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first, you have to get real about how tough a job in healthcare really is and also about the negative things you and your staff members do to make it even tougher. In her audiobook, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style - after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace.

Even amid the seeming chaos of the matrix organization - where you are constantly being asked to do things by people who aren't your boss - there is always that special person who seems indispensable, who seems to thrive on complexity, and who is able to stay focused and positive and get the right things done: This is the go-to person. In this game-changing book, Bruce Tulgan reveals the secrets of the go-to person in our new world of work. Tulgan shows how go-to people not only behave differently, but also think differently.

“An incredible dive into the intersection of spirituality and business. Gibbons wrote the book that needed to be written for our world—showing us how our spirituality is the key to our humanity in business.”—Marshall Goldsmith Is there a spiritual revolution in society and in business? The Spirituality of Work and Leadership is the most comprehensive treatment of workplace spirituality to date written by one of the “movement’s” founders, and covers meaning-making, work, workaholism, vocation and purpose, happiness, mindfulness, altruism, motivation, engagement, and leadership....

"Principles: How to Create a Principled Business Culture '' is an explanation and guide of the method and results used to establish the best working environment I experienced in my nearly forty year business career. Our small Chicago company, Outer Circle Products, changed its internal operations and culture from an ordinary business to a principled business. The entire staff determined our principles and the working guidelines associated with each of them in partnership with the owner and management team. We put them in place, then worked to establish our culture as our daily method of ...

Reuniones virtuales. Video llamadas. Correos electrónicos y mensajes de chat. Estas herramientas tecnológicas pueden ser útiles cuando trabajas a distancia. Pero realizar tu trabajo con eficacia cuando eres parte de un equipo remoto puede ser frustrante. ¿Cómo puedes hacer que el trabajo a distancia funcione para ti? La Guía HBR Home Office ofrece consejos prácticos y sugerencias para trabajar de forma más productiva con tu equipo y colegas, aunque no estés en el mismo lugar.