Crucial Conversations (Third Edition)
Tools for Talking When Stakes Are High
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Narrated by:
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Emily Gregory
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Joseph Grenny
About this listen
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. You'll learn how to: respond when someone initiates a crucial conversation with you; identify and address the lag time between identifying a problem and discussing it; and communicate more effectively across digital mediums.
When stakes are high and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
©2022 VitalSmarts (P)2021 McGraw Hill-Ascent AudioListeners also enjoyed...
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What could be better than getting anyone to do anything in seven minutes…or less? Finally, a revolutionary new approach scientifically proven to create instant, effective, and lasting change in anyone—coworkers, friends, family, strangers, even yourself.
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Disappointing
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Practical Application
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Secrets to Winning at Office Politics
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Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
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Amateur.
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Surrounded by Idiots
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Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone’s pattern of behavior is the key to successful communication. Erikson breaks down the four kinds of behavior types - Reds who are dominant and commanding, Yellows who are social and optimistic, Greens who are laid-back and friendly, and Blues who are analytical and precise - and explains how to identify and interact with each type of person.
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Should be titled "why I hate reds"
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We are designed for relationships, yet they often bring us pain. In this paradigm-shifting book, Gary Smalley unravels the DNA of relationships: we are made for three great relationships, with God, others, and ourselves, and all relationships involve choice. Gary exposes a destructive relationship dance that characterizes nearly every relationship conflict, and he offers five new dance steps that will revolutionize relationships.
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Could be half as long
- By Christine on 01-06-08
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Managers as Mentors
- Building Partnerships for Learning (Third Edition)
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Managers as Mentors is a rapid-fire listen and a provocative guide to helping associates grow and adapt in today’s tumultuous organizations. This new edition has been thoroughly revised and updated. As with previous editions there is a fictional case study of a mentor-protégé relationship running through the book, but this is augmented with six actual case studies of top CEOs who relate key mentoring experiences in their lives. This hands-on guide takes the mystery out of effective mentoring.
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Great tips and tools on mentoring
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The Curse of the Good Girl
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Rachel Simmons is a New York Times best-selling author and the founding director of the Girls' Leadership Institute. The Curse of the Good Girl looks into the phenomenon of the glass ceiling placed on girls who attempt to live up to the standard of being "good". Simmons then shows how parents can help build girls' self-esteem and give them the strength to pursue their goals.
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Best book for mom's of daughters that I have read
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Herding Tigers
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Successful leaders of creative teams have mastered the difficult transition from doing the work to leading the work, and this book shows how. Todd Henry picks up where The Accidental Creative left off and provides an indispensable handbook of on-the-ground, tactical advice for new managers of creatives.
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Todd Henry is always on point for brilliance
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Talking to Crazy
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Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.
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Dissapointed
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Winning from Within
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Life is a series of negotiations, whether or not you think of yourself as a negotiator. From seemingly insignificant daily decisions to major life choices, you negotiate every time you aim to persuade, argue over a decision, or resolve a conflict. But as negotiations and leadership expert Erica Ariel Fox reveals, the most important negotiations - the ones that determine the impact of our actions and the quality of our lives - are those we have with ourselves.
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Enlightening is an understatement
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Emotional Intelligence for Project Managers
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Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: Project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces listeners to all facets of EI and shows how emotions can be leveraged to meet project goals.
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Fantastic Book!
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The Power of Presence
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Everyone recognizes leaders with "presence." They stand out for their seemingly innate ability to command attention and inspire commitment. But what is this secret quality they exude, exactly? Executive and CEO coach Kristi Hedges demystifies this elusive trait, revealing that leadership presence is the intersection of outward influencing skills and internal mental conditioning. Using her I-Presence model, the author shows how anyone-regardless of position or personality-can strengthen their impact.
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Useful Information, Robotic Presentation
- By Jennifer L. Sullivan on 04-22-15
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What listeners say about Crucial Conversations (Third Edition)
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- TGPCO
- 12-16-22
Excellent-Highly Recommend
This is how we get back to civil discourse, fruitful dialogue, collaboration toward common goals, successful businesses, enriched professional and personal relationships, and more. This approach can be scary in practice, but so worth it. Better to advocate for yourself, your relationships, & your workplace - to be heard, grow, and enjoy the peace and security of honest environments than live in anger, mistrust, and insecurity. I highly recommend this book.
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- Carlos Menendez
- 04-22-22
Hard conversations made easier with this book
If you're looking to tackle tough conversations this book needs to be your starting point!
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- Anonymous User
- 04-06-22
The skill set you need!
The skill set we all need but no one teaches. This is the single most important thing I've read this year.
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- Denise M Schentrup
- 08-17-22
Still the best
This is a must read for everyone who wants to communicate better. I was completely impressed.
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- Melanie McCullough
- 10-11-22
Great book
This book has helped me in every aspect of my life. I’m just a beginner, but it’s helping me communicate my everyone
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- Chelsey Sellers-McIvor
- 10-25-22
Very applicable
No matter who you are the points they teach in this book can help you. Professionally or personally. I’m glad I got to listen to it. I found it easier to listen and take notes while the male was speaking. Thank you for great information!
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- Kim
- 06-03-23
Just out standing ;)
Thank you 😊. This has been one of the best one yet. Trying to make some of the helpful suggestions a habit every day. Air hug ;)
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- Val
- 09-11-23
Actionable advice
I read this for work and found it to have very useful, actionable advice. I've since gifted two copies.
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- Jasmine
- 02-04-24
Beneficial for ALL
Emily Gregory’s tone and delivery made this an easy to digest and enjoyable listen. Everyone can benefit from the principles of Crucial Conversation. I will definitely listen to this one again as a fresher later and to ensure I have a full grasp of the components of a crucial conversation.
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- Anonymous User
- 05-19-24
Fantastic read
Absolutely crucial to read. The techniques stated in the book are very beneficial and really work.
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