Preview

Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.

Management Lessons from Mayo Clinic

By: Leonard L. Berry, Kent D. Seltman
Narrated by: Gary Regal
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $20.99

Buy for $20.99

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's summary

The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one health-care system in America.

Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:

  • Demonstrate how a great service brand evolves from the core values that nourish and protect it
  • Extrapolate instructive business lessons that apply outside health care
  • Illustrate the benefits of pooling talent and encouraging teamwork
  • Present a proven prescription for creating sustainable service excellence

Learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.

©2017 Leonard L. Berry and Kent D. Seltman (P)2017 McGraw Hill-Ascent Audio
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about Management Lessons from Mayo Clinic

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.