In this audiobook, author Tom Niesen shows call center managers how to empower their teams to accomplish these critical business goals using the Sandler Selling System.

To listen actively is to listen with complete attention and an engaged mind and body. And, while it may come naturally to some, it's also a skill that can be honed through practice. Active Listening Techniques will help you do just that, so you can ensure the people around you feel respected, understood, and heard. Through 30 practical communication tools, you'll acquire the skills you need to better get your message across, allowing you to cultivate healthier personal relationships, achieve greater career success, and more.

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.

There are a lot of right leadership strategies and techniques our leaders have been using throughout history. In Bundle Leaders Guidebook, you will uncover the secrets to exceptional leadership. The books are designed to get you thinking about your own leadership style, and what you need to do to enhance your leadership.

Are you feeling overwhelmed and burnt out by your soul-crushing job and the demands of life? Are you struggling to find balance and fulfillment? It’s time to uncrush your soul and reclaim your passions for life and success!

In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction - it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.

What if charisma could be taught? For the first time, science and technology have taken charisma apart, figured it out and turned it into an applied science: In controlled laboratory experiments, researchers could raise or lower people's level of charisma as if they were turning a dial. What you'll find here is practical magic: unique knowledge, drawn from a variety of sciences, revealing what charisma really is and how it works. You'll get both the insights and the techniques you need to apply this knowledge. The world will become your lab, and every person you meet, a chance to experiment.

In his popular Stanford University lectures, Shirzad Chamine reveals how to achieve one's true potential for both professional success and personal fulfillment. His groundbreaking research exposes ten well-disguised mental Saboteurs. Nearly 95 percent of the executives in his Stanford lectures conclude that these Saboteurs cause "significant harm" to achieving their full potential. With Positive Intelligence, you can learn the secret to defeating these internal foes.

This audiobook is an all-encompassing approach allowing you to transform your life. Listeners will be amazed at how simply learning to focus intently on a speaker improves the relationship, increases attention span, and helps develop negotiating skills. Learn the great barricades of misunderstanding, find out how to listen to yourself, and discover how to listen under stress and boost your memory.

Emotional Quotient makes up for around 90 percent of the difference between high performers and average ones. The good news is, anyone can work on increasingly their EQ. Yes, that’s right! Wherever you are currently placed with your Emotional Quotient, you can begin working on it today. This book teaches you all you need to know about recognizing your emotions, being more self-aware, managing negative emotions, using emotional intelligence to build more harmonious relationships, and much more.

The fear of public speaking is one of the most common fears among humans. In fact, according to some studies, people are more scared of public speaking than dying, which is to say they would rather be the ones in the casket than the ones reading the eulogy! Would you like to beat anxiety and feel free from negative thoughts? Do you want to stop overthinking every situation?

If you want to learn about the different kind of intelligence that many corporations are using in their hiring assessments of potential candidates, then this audiobook, Emotional Intelligence, is the audiobook that is a must-have to help you begin your journey in learning how to develop your emotional intelligence.

If you want to learn how to improve your leadership skills and discover the secrets behind a successful leader, give this audiobook a listen to find out how emotional intelligence can help you.

Are you aspiring to lead a team or a group of people? Are you already a leader who wishes to bring out the best in your employees? Read on to know how you can excel in being a leader, incorporating the emotional skills. The goal of the audiobook is simple: The audiobookook is a perfect guide to help in improving the leadership skills with the help of emotional intelligence. It lets the listeners know about emotional intelligence and various historical references related to the same.

Do you want to change your life for the better and retrain your brain to achieve maximum results? Here, you can find all the information about cognitive behavioral therapy, positive thinking, and effective communication! In this guide, you will discover all the secrets of positive and negative thinking, mind patterns, persuasion, and awareness. You will learn how to obtain a successful mindset, deal with stress, anxiety, and depression. Reach any objectives with the power of your mind!

How would you like to be calmer, less distracted, more productive, and more content at your job? You might think it would take more hours in the day, a better boss, more support, less interference, a shorter commute - and the list goes on. Most of the things we think would help are either not in our control or simply not realistic. But there is one thing we can do to achieve the qualities we seek, and it can be done invisibly and often: meditation.

These days, many of us find it easier to avoid face-to-face contact in favor of technological shortcuts. Why take the trouble to meet someone in person when we can simply send an email or a text? But as Michael Gelb argues in this compelling book, the meaningful relationships that come from real interaction are the basis of success. In The Art of Connection, Gelb offers listeners seven methods of developing better rapport in their professional and personal lives.

UCLA psychologist and organizational consultant Dr. Robert Maurer provides a simple and proven effective technique for making major changes with minimal disruption. Applying the operational concept of kaizen - small, continual improvements - to common management challenges, managers can drive major improvements with a series of well-planned techniques for boosting quality, innovation, sales, and morale.

We already know from scientific research that mindfulness practices enhance mental health and improve clarity and focus. Finding the Space to Lead shows how this training has specific value for leaders. This is not a new leadership system to add to the burden of already overworked people. It brings the concepts of mindfulness into the everyday life of anyone in a leadership role, through specific exercises that address practical issues.

Everyone recognizes leaders with "presence." They stand out for their seemingly innate ability to command attention and inspire commitment. But what is this secret quality they exude, exactly? Executive and CEO coach Kristi Hedges demystifies this elusive trait, revealing that leadership presence is the intersection of outward influencing skills and internal mental conditioning. Using her I-Presence model, the author shows how anyone-regardless of position or personality-can strengthen their impact.

The sales profession is in the midst of a perfect storm. Buyers have more power - more information, more at stake, and more control over the sales process - than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo.

Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.

On this inspirational, informative, and highly entertaining program, Cheryl teaches you that there are several steps that will lead you to a life of meaning and purpose. When you take these steps, you'll find that a Divine power opens the exact doors you need to step into the light!

In 21 Days to Resilience, Dr. Zelana Montminy gives you a practical, concrete toolkit to develop your capacity to recover quickly. Each day of her powerful program, Dr. Montmimy introduces a key concept necessary to improve resiliency and enhance well-being - such as courage, focus, positivity, self-care, and social support - then provides three quick skills to accomplish. Throughout the book she teaches you lifelong skills you can continue to practice and return to as needed to keep your resiliency muscles strong.

In today’s work environment, the lines between our professional and personal lives are blurred more than ever before. Whatever is happening to us outside of our workplace - whether stressful, painful, or joyful - follows us into work as well. We may think we have to keep these realities under wraps and act as if we “have it all together”. But as Mike Robbins explains, we can work better, lead better, and be more engaged and fulfilled if - instead of trying to hide who we are- we show up fully and authentically.