Powerful Phrases for Dealing with Workplace Conflict
What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
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Narrated by:
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Karin Hurt
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David Dye
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By:
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Karin Hurt
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David Dye
About this listen
Read by the authors.
An essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work.
In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.
Powerful Phrases for Dealing with Workplace Conflict is an essential resource for all employees (and their managers) who are looking for help on how to navigate frequent workplace conflicts, including with their boss and other difficult people, so they can rebuild trust, collaboration, and ultimately enjoy more influence at work.
Leadership and workplace culture experts Karin Hurt and David Dye share practical and easy-to-follow tactics such as:
- Over 300 actual phrases you can use to deescalate common workplace conflict situations, build trust, and make better decisions.
- Clear examples and explanations of how phrasing will improve interactions.
- Critical communication tools to ensure workplace issues are addressed before they fester and become more difficult to manage.
- Findings, real-world cases, and inspiring stories from the World Workplace Conflict and Collaboration Survey of 5000+ people in more than 45 countries conducted by the authors.
Useful information, QR codes, and links can be found in the audiobook companion PDF download.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2024 Karin Hurt and David Dye (P)2024 HarperCollins LeadershipRelated to this topic
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Story
Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.
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Getting Along
- By Anonymous User on 02-09-24
By: Amy Gallo
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Think Faster, Talk Smarter
- How to Speak Successfully When You're Put on the Spot
- By: Matt Abrahams
- Narrated by: Matt Abrahams
- Length: 7 hrs and 11 mins
- Unabridged
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Many of us dread having to convey our ideas to others, often feeling ill-equipped, anxious, and awkward. Public speaking experts help by focusing on planned communication experiences such as slide presentations, pitches, or formal talks. Yet, most of our professional and personal communication occurs in spontaneous situations that creep up on us and all too often leave us flustered and stumbling for words. Stanford lecturer, podcast host, and communication expert Matt Abrahams provides tangible, actionable skills to help even the most anxious of speakers succeed when speaking spontaneously.
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It has improved a lot my communication skills
- By Anonymous User on 12-12-23
By: Matt Abrahams
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Be the Unicorn
- 12 Data-Driven Habits That Separate the Best Leaders from the Rest
- By: William Vanderbloemen, John C. Maxwell - foreword
- Narrated by: William Vanderbloemen
- Length: 4 hrs and 55 mins
- Unabridged
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How do I stand out? How do I become irreplaceable? With a crowded workforce, an unstable job landscape, and the rise of AI, these questions are the ones that everyone either is or should be asking. William Vanderbloemen has asked these questions over the past 15 years while running one of the world’s top executive search firms. Through extensive research of over 30,000 top leaders and proprietary data, Vanderbloemen has identified the 12 habits that the best of the best have in common. Traits such as authenticity, responsiveness, agility, and the ability to problem solve, among others.
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Questionable Quotations
- By N on 05-14-24
By: William Vanderbloemen, and others
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The Highly Sensitive Person’s Guide to Dealing with Toxic People
- How to Reclaim Your Power from Narcissists and Other Manipulators
- By: Shahida Arabi MA
- Narrated by: Laural Merlington
- Length: 7 hrs and 21 mins
- Unabridged
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In The Highly Sensitive Person's Guide to Dealing with Toxic People, you'll learn evidence-based skills grounded in cognitive-behavioral therapy (CBT) and dialectical behavior therapy (DBT) to help you recognize and shut down the common manipulation tactics used by toxic people, such as gaslighting, stonewalling, projection, covert put-downs, and love bombing.
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Not What I Hoped For
- By Allyson S on 10-09-21
By: Shahida Arabi MA
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Becoming Bulletproof
- Protect Yourself, Read People, Influence Situations, and Live Fearlessly
- By: Evy Poumpouras
- Narrated by: Evy Poumpouras
- Length: 10 hrs and 20 mins
- Unabridged
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Becoming Bulletproof means transforming yourself into a stronger, more confident, and more powerful person. Evy Poumpouras - former Secret Service agent to three presidents and one of only five women to receive the Medal of Valor - demonstrates how we can overcome our everyday fears, have difficult conversations, know who to trust and who might not have our best interests at heart, influence situations, and prepare for the unexpected. When you have become bulletproof, you are your best, most courageous, and most powerful version of you.
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Not what I had Anticipated, Much Much Better
- By Terry Goodlad on 05-02-20
By: Evy Poumpouras
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Collaborating with the Enemy
- How to Work with People You Don't Agree with or Like or Trust
- By: Adam Kahane
- Narrated by: Jeff Hoyt
- Length: 3 hrs and 30 mins
- Unabridged
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We're trying to get something done that really matters to us. To do this we need to work with others. But these others include people we don't agree with or like or trust, so working with them seems impossible - like collaborating with the enemy. What can we do?
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Run for Cover
- By Judy on 06-21-17
By: Adam Kahane
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Getting to Yes
- Negotiating Agreement Without Giving In
- By: Roger Fisher, William Ury
- Narrated by: Dennis Boutsikaris
- Length: 6 hrs and 17 mins
- Unabridged
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Getting to Yes is a straightorward, universally applicable method for negotiating personal and professional disputes without getting taken - and without getting angry. It offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict - whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats.
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Maybe I Could Go to Four and One-Half Stars
- By John on 01-14-12
By: Roger Fisher, and others
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What Every BODY Is Saying
- An Ex-FBI Agent’s Guide to Speed-Reading People
- By: Joe Navarro, Marvin Karlins
- Narrated by: Paul Costanzo
- Length: 7 hrs and 19 mins
- Unabridged
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Listen to this book and send your nonverbal intelligence soaring. Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you.
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Let Me Hear Your Body Talk
- By Cynthia on 07-06-13
By: Joe Navarro, and others
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Read People like a Book: How to Analyze, Understand, and Predict People’s Emotions, Thoughts, Intentions, and Behaviors
- How to Be More Likable and Charismatic, Book 9
- By: Patrick King
- Narrated by: Russell Newton
- Length: 4 hrs and 40 mins
- Unabridged
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Read People like a Book isn’t a normal book on body language or facial expressions. Yes, it includes all of those things, as well as new techniques on how to truly detect lies in your everyday life, but this book is more about understanding human psychology and nature. We are who we are because of our experiences and pasts, and this guides our habits and behaviors more than anything else. Parts of this book are like the most interesting and applicable psychology textbook you’ve ever used. Take a look inside yourself and others!
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Boring and Obvious
- By Frenchie Mom on 03-15-22
By: Patrick King
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Worthy
- How to Believe You Are Enough and Transform Your Life
- By: Jamie Kern Lima
- Narrated by: Jamie Kern Lima
- Length: 11 hrs and 26 mins
- Unabridged
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Author Jamie Kern Lima's first, instant New York Times bestselling book Believe It, captured her journey of going from Denny's waitress to billion-dollar entrepreneur by learning to believe in herself. And now her second, much-anticipated, upcoming book Worthy, is the playbook for how YOU can believe in YOU! If you've ever struggled with self-doubt, felt like you don't have what it takes...or that who you truly are isn't enough, even if you're really good at hiding it from the world, WORTHY is for you.
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💫 We're so WORTHY! 🦋 Listen - Read - Share 🔆
- By Diana Yin on 02-22-24
By: Jamie Kern Lima
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The 5 Languages of Appreciation in the Workplace
- Empowering Organizations by Encouraging People
- By: Gary Chapman, Dr. Paul White
- Narrated by: Dr. Paul White
- Length: 6 hrs and 15 mins
- Unabridged
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Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation. Based on the number one New York Times best seller The 5 Love Languages® (over 12 million copies sold), this book will give you the tools to improve staff moral, create a more positive workplace, and increase employee engagement. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, coworkers, and leaders.
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Missing Code to take the MBA Inventory
- By mare on 10-02-21
By: Gary Chapman, and others
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Crucial Conversations (Third Edition)
- Tools for Talking When Stakes Are High
- By: Joseph Grenny, Kerry Patterson, Ron McMillan, and others
- Narrated by: Emily Gregory, Joseph Grenny
- Length: 7 hrs and 45 mins
- Unabridged
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The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
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Great info; needs a cast, PDF and a website update
- By Kali on 04-25-22
By: Joseph Grenny, and others
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Supercommunicators
- How to Unlock the Secret Language of Connection
- By: Charles Duhigg
- Narrated by: Charles Duhigg
- Length: 7 hrs and 28 mins
- Unabridged
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Come inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an accomplished surgeon as he tries, and fails, to convince yet another cancer patient to opt for the less risky course of treatment. In Supercommunicators, Charles Duhigg blends deep research and his trademark storytelling skills to show how we can all learn to identify and leverage the hidden layers that lurk beneath every conversation.
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Superficial and didn’t have anything novel
- By Jeff Nobody on 02-29-24
By: Charles Duhigg