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Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
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Publisher's summary
The must-listen New York Times bestseller that's redefining hospitality and inspiring people in every industry.
- Featured in FX's The Bear and Showtime's Billions
- JP Morgan NextList Pick
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.
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“Guidara makes his nonfiction debut with an enthusiastic guide for leaders [and asserts] sage advice about leadership.”–Kirkus Review
"Will Guidara is one of the very best in the hospitality business, but this book is for everyone. His insights on how to be a great entrepreneur cut through the noise."–David Chang, chef and founder of Momofuku, and host of Ugly Delicious
“Working alongside Will Guidara is the ultimate masterclass in how to thoughtfully improve the lives of those around you. He is now sharing his truly remarkable gift with the world in this keenly observant and heartfelt must-read, for anyone looking to stand out from the pack.”–Dan Levy, Emmy® award winning writer, actor, director, and producer of Schitt's Creek
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- By Exec. Chef 'Special K' on 03-18-14
By: Grant Achatz, and others
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Winging It: Stop Thinking, Start Doing
- Why Action Beats Planning Every Time
- By: Emma Isaacs
- Narrated by: Emma Isaacs
- Length: 6 hrs and 9 mins
- Unabridged
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Women are notorious over-preparers and underestimators when it comes to their own readiness to try something new. But as Emma teaches, what most often holds us back are our own fears, excuses, and doubts. With her revolutionary manifesto, Winging It, Emma shares a rallying cry for all women to “do the things that scare you, build your wealth, make an impact, fail lots, and get up and try again”.
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Good advice
- By Amanda Schmidt on 05-28-21
By: Emma Isaacs
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Good Company
- By: Arthur M. Blank
- Narrated by: Danny Campbell
- Length: 7 hrs and 6 mins
- Unabridged
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Overall
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Performance
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Arthur M. Blank believes that for good companies, purpose and profit can - and should - go hand in hand. And he should know. Together with cofounder Bernie Marcus, Blank built The Home Depot from an idea and a dream to a $50 billion-dollar company, the leading home improvement retailer in the world. And even while opening a new store every 42 hours, they never lost sight of their commitment to care for their people and communities.
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Honest and insightful
- By C. Evans on 09-27-20
By: Arthur M. Blank
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Gordon Ramsay
- On Top of the World
- By: Neil Simpson
- Narrated by: Richard Aspel
- Length: 9 hrs and 10 mins
- Unabridged
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Best known as the host of Fox's Hell's Kitchen and Kitchen Nightmares, Gordon Ramsay is one of the most driven, successful, and irate chefs around. He has thrown Hollywood actresses out of his restaurants and is notorious for his anger, but his food has been served to numerous heads of state, and he is one of only three chefs in England whose restaurant is rated at three Michelin stars. Sometimes hilarious and frequently heartbreaking, this is Gordon Ramsay’s full life, from tenements and poverty to top-notch restaurants and fame.
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Well Done
- By Stephanie curry on 01-30-15
By: Neil Simpson
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Protocol
- The Power of Diplomacy and How to Make It Work for You
- By: Capricia Penavic Marshall
- Narrated by: Capricia Penavic Marshall, Courtney Patterson
- Length: 16 hrs and 22 mins
- Unabridged
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History often appears to consist of big gestures and dramatic shifts. But for every peace treaty signed, someone set the stage and provided the pen. As social secretary to the Clintons for eight years, and more recently as chief of protocol under President Obama, Capricia Penavic Marshall has not just borne witness to history, she facilitated it. For Marshall, diplomacy runs on the invisible gesture: the micro-moves that affect the macro-shifts. Facilitation is power, and more often than not, it is the key to effective diplomacy.
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16 hours of protocol...WOOHOO!
- By A. M. on 10-10-20
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Superbosses
- How Exceptional Leaders Master the Flow of Talent
- By: Sydney Finkelstein
- Narrated by: Mel Foster
- Length: 8 hrs and 31 mins
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After meeting chef Alice Waters at her legendary restaurant, Chez Panisse, Sydney Finkelstein got to thinking about the dozens of chefs who had come from her establishment to open their own restaurants and gain notoriety as some of the country's most creative culinary figures. Waters, he found, had spawned a family tree of geniuses. Could this pattern exist in other industries?
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Interesting, but not helpful
- By Ben on 03-12-16
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Working Together
- Why Great Partnerships Succeed
- By: Michael D. Eisner, Aaron R. Cohen
- Narrated by: Rick Adamson, Michael D. Eisner (introduction and epilogue)
- Length: 7 hrs and 49 mins
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Dig deep and you will find the most compelling argument for working together: Happiness. In business there are always unique individual achievers, but pull down the veil and you'll often find someone alongside them. Michael Eisner does just that in Working Together. Using his own collaboration with Frank Wells at Disney as a launching point for examining other famously successful partnerships, Eisner offers us an intimate and deeply personal look at some of the most rewarding business partnerships.
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Interesting to see what all partners had in common
- By Amazon Customer on 06-01-13
By: Michael D. Eisner, and others
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Ferran
- The Inside Story of El Bulli and the Man Who Reinvented Food
- By: Colman Andrews
- Narrated by: Don Hagen
- Length: 10 hrs and 33 mins
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In his lively, unprecedented close-up portrait of Ferran Adrià, award-winning food writer Colman Andrews traces this groundbreaking chef’s rise from resort hotel dishwasher to culinary deity, and the evolution of El Bulli from a German-owned beach bar into the establishment voted annually by an international jury to be “the world’s best restaurant”.
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recasting needed
- By Marco I on 09-09-18
By: Colman Andrews
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Waiter to the Rich and Shameless
- Confessions of a Five Star Beverly Hills Server
- By: Paul Hartford
- Narrated by: James Patrick Cronin
- Length: 10 hrs and 2 mins
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Waiter to the Rich and Shameless is not just a peek into the secretive inner workings of a legendary five-star restaurant; it is not just a celebrity tell-all or a scathing corporate analysis. It is a top-tier waiter's personal coming-of-age story, an intimate look into the complicated challenges of serving in the country's most elite, Hollywood-centric dining room while fighting to maintain a sense of self and purpose.
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Not what I imagined
- By Autumn Larkin on 02-17-17
By: Paul Hartford
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Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- By: Shep Hyken
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 20 mins
- Unabridged
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Overall
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Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
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Basic common sense!
- By RENATA LAIR on 05-30-23
By: Shep Hyken
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50 Essential Etiquette Lessons
- How to Eat Lunch with Your Boss, Handle Happy Hour Like a Pro, and Write a Thank You Note in the Age of Texting and Tweeting
- By: Katherine Flannery
- Narrated by: Brittany Wilkerson
- Length: 3 hrs and 5 mins
- Unabridged
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Meeting strangers at a party, alone in the elevator with the CEO, declining a second date because the first was a disaster - social situations apply a lot of pressure to do and say the right thing. 50 Essential Etiquette Lessons shows you the best way to approach these common challenges with confidence and ease. Never mind putting your pinkies up when you drink tea - this guide is packed with modern examples of how to handle any sticky situation.
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Some good info, negative tone
- By Kathryn Lucas on 06-18-22
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Uniquely You
- Transform Your Organization by Becoming the Leader Only You Can Be
- By: Ron Kitchens
- Narrated by: Ron Kitchens
- Length: 5 hrs
- Unabridged
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Overall
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Performance
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Story
For young professionals and entrepreneurs, there is no shortage of gurus, processes, and quick-fix formulas to chase in the quest to grow their business, lead their team, and find personal fulfillment. In fact, there are so many out there that it's exhausting. Wouldn't it be better to realize that the leadership lessons we need to learn are not out there somewhere but in here, in our own lives? That instead of becoming a knock-off of someone else, we can be uniquely ourselves?
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Great leadership nuggets!
- By Royce Morton on 01-20-23
By: Ron Kitchens
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Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- By: Jack Mitchell
- Narrated by: James Boles
- Length: 6 hrs and 4 mins
- Unabridged
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Overall
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Performance
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In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
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good book.
- By Chance Woodal on 11-06-22
By: Jack Mitchell
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inspired story with humor life lessons and candor.
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Love Learning chapter.
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Superficial strategy that doesn't go deep.
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A GOOD QUICK OVERVIEW OF SERVICE MANAGEMENT THEORY
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The inspirational best seller that ignited a movement and asked us to find our why. Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time - with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the why of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever.
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Useless Dribble
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Your Next Five Moves
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From the creator of Valuetainment, the number-one YouTube channel for entrepreneurs, and “one of the most exciting thinkers” (Ray Dalio, author of Principles) in business today, comes a practical and effective guide for thinking more clearly and achieving your most audacious professional goals.
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Mediocre; few actionable take-aways.
- By Michael on 10-31-20
What listeners say about Unreasonable Hospitality
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall
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Performance
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- Jonathan
- 01-16-23
Lessons about life, restaurants and relentless pursuit for perfection!
An in credible journey Lessons about life, restaurants and relentless pursuit for perfection! Thank you Will for sharing this with the world!
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- Gina Priscila Carvallo
- 01-04-23
Inspiring 100%
It was a very inspirational book. I loved it. I enjoyed every single chapter, and I hope the next reader or listener enjoys it as much as I do. Thank you, Will.
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1 person found this helpful
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- Cynthia C.
- 01-02-23
Outstanding story! So much inspiration!
This is a must read for anyone in the people business! Will’s ability to capture your heart and mind through his wonderful storytelling is truly remarkable and inspirational. Best book I read in 2022!
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- Derrick
- 01-09-23
Amazing Thoughts on Service
I think all service companies should use this book to help improve the thinking on service and impact we have on our customers, users, patients, and buyers.
Read it.
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- JessiB81
- 12-28-22
For the hospitality obsessed
I’m no longer in the restaurant business, but I got excited about bringing my hospitality skills to my new work life and I got so excited about this book!
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- Amazon Customer
- 12-16-22
Great!
Will shines a bright light onto the ins and outs of hospitality. His passion is admirable and his story is told well from his heart and soul.
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- Stretch Greenwood
- 12-23-22
Great business book that will change you
Buy this book. It has changed my thinking and in turn will impact my business. It is applicable to life as much as business
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- Vince Giordano
- 01-10-23
A slap in the face….
I just completed my first read of the year - Unreasonable Hospitality, by Will Guidara.
If you are one of the those driven professionals who prides yourself in how well you treat people, your commitment to excellence, your commitment to going the extra mile for customer experience, Will's book is going to feel like a slap in the face.
Will's unrelenting commitment to giving his customers the best experience possible will challenge every "pat" you have ever given yourself on the back.
He and his team's pursuit of excellence that brought about Unreasonable Hospitality, catapulted his restaurant, Eleven Madison Park to the top of the 50 Best Restaurants in the World list in 2017.
I was challenged on every page, I was challenged in every chapter and I walk away from his book asking myself if I care as much as he and his team did.
It is the perfect challenge for me at the beginning of a new year. I highly recommend it.
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- jordan griffith
- 11-15-22
5 STARS!!
Favorite read of the year!! Elegant yet powerful! I highly recommend this book to anyone who works with people.
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- Jennifer A. Magnusson
- 11-28-22
Advice for the vacuum
In rural Idaho, four stars from a major publication or the even the local paper is something that just doesn’t happen. But we serve the customer who eat and frequent the four stars of the world. I’m our efforts to stand with the best in what we do (which is certainly a luxury experience at every level) this book challenges our team to step up. Our leaders to stand unabashedly and unapologetically up for high standards. And tools to bring a team, often untrained and possibly uninspired to join us on a mission to be one of the worlds best. A few more tools in our kit from this book won’t hurt! In fact it may just be what we need to accomplish a goal to be best in the world.
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