When 38 jetliners bound for the United States were forced to land at Gander International Airport in Canada by the closing of US airspace on September 11, the population of this small town on Newfoundland Island swelled from 10,300 to nearly 17,000. The citizens of Gander met the stranded passengers with an overwhelming display of friendship and goodwill.

CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.

In The Fred Factor, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary into the extraordinary. Through stories about Fred and others like him, Sanborn reveals four basic "how to" principles that will help us bring fresh energy and creativity to our life and work.

Since he was a young boy, Joe Balzer dreamed of flying. He pursued his goal with passion and earned his pilot licenses, piling up hours of flight time with a wide variety of planes and jets with one overarching goal: to one day fly for a major airline. But Joe had a problem. He was an alcoholic and refused to admit to himself that he had a problem. His alcoholism caught up with him in March 1990, when Joe was arrested with two other pilots for flying a commercial airliner while under the influence of alcohol.

While most people were preparing for the adventure of adult life, Chad E. Foster was watching the world he grew up with fade to black. But that didn’t stop him from becoming the first blind person to graduate from the Harvard Business School leadership program and climbing the corporate ladder as a successful finance/sales executive. With determination, ambition, and drive, Chad created what Oracle said would be impossible. He gave millions of people the ability to earn a living by becoming the first to create customer relationship software for the visually impaired.

Friday, a secret courier, is thrown into an assignment under the command of her employer, a man she knows only as "Boss." She operates from and over a near-future Earth in North America, a vulgar and chaotic land comprised of dozens of independent states. In America's disunion, Friday keeps her balance nimbly with quick, expeditious solutions as she conquers one calamity and scrape after another.

Published for the 40th anniversary of the final days of the Vietnam War, this is the suspenseful and moving tale of how John P. Riordan, an assistant manager of Citibank's Saigon branch, devised a daring plan to save 106 Vietnamese from the dangers of the Communist takeover.

Boarding an airplane strikes at least a small sense of fear into most people. Even though we all have heard that the odds of being struck by lightning are greater than the odds of perishing in a plane crash, it still doesn't feel that way. Airplane crashes might be rare, but they do happen, and they’re usually fatal. David Soucie insists that most of these deaths could be prevented. He’s worked as a pilot, a mechanic, an FAA inspector, and an aviation executive. He’s seen death up close and personal - deaths of colleagues and friends that might have been prevented if he had approved certain safety measures in the aircrafts they were handling.

What's it really like to be a new airline captain? How does it feel to be ultimately responsible for a jet, its crew, and the lives of its passengers? And how does one remain calm while battling mechanical malfunctions in the flight simulator, thunderstorms in Mexico City, or blizzards in Chicago? Find out for yourself when you strap in to the extra flight deck jumpseat and fly along with 31-year-old Korry Franke in this vivid and fast-paced memoir about his eventful first year as a United Airlines 737 captain.

The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.

Longtime Dollar General CEO Cal Turner, Jr. shares his extraordinary life as heir to the company founded by his father Cal Turner, Sr. and his grandfather, a dirt farmer turned Depression-era entrepreneur. Cal's narrative is at its heart a father-son story, from his childhood in Scottsville, Kentucky, where business and family were one, to the triumph of reaching the Fortune 300 - at the cost of risking that very father/son relationship. Cal shares how the small-town values with which he was raised helped him guide Dollar General from family enterprise to national powerhouse.

Off the shore of Costa Rica, the Navy command ship USS Coronado launches an all-out assault against one of the most powerful drug lords in Central America. The high-tech fist of the US military is poised to come down like a sledgehammer. Everything is going according to plan until the quiet jungle erupts in a chaos of blood, shrapnel, and fire. When CIA operative Rick Holden and Naval Intelligence Officer Laura Peters begin investigating the circumstances of the ambush, they uncover something much more sinister than a failed military operation.

Most of us work ourselves silly focusing on quality, demonstrated outcomes, and proven results. That's a good thing. Yet too often we often stop short of the final step: zeroing in on how all our hard work comes across to the patient or customer. Why do we spend so much time making sure the ingredients are right...and so little time thinking about perception? Liz Jazwiec, award-winning author of Eat That Cookie! and Hey Cupcake!, asks (and answers) this question in her latest book.

Hunter Harrison, the revolutionary railroader from Memphis, dramatically turned four publicly traded companies into cash machines. Starting as a laborer when he was a wayward teenager, Harrison spent a half century in the rail business and nearly two decades running Illinois Central, Canadian National, Canadian Pacific, and CSX. Railroader offers insights into running all businesses. Howard Green’s highly personal biography is deeply researched, based on conversations with Harrison over several years.

The retail industry has undergone enormous changes during the last thirty years. But there is one retailer that not only has remained consistent in the fluctuating—even tenuous—market, but also has grown in the process. More Than a Hobby takes you inside the story of David Green, the man who built the phenomenal success of Hobby Lobby. Green went beyond surviving in a competitive retail market to thriving, ultimately expanding his $600 start-up company into a $1.3 billion per-year enterprise.

Originally published by Wm. Morrow, in 1995, Skygods is the saga of America's most glamorous airline - from its meteoric ascent to its plunge to extinction. Pan Am blazed the way across the world's oceans with its magnificent Clipper ships, launched the first international jet service, was the first to fly the behemoth 747, was the lead customer for America's SST and the Concorde, and was even taking reservations for the first commercial flights to the moon.

On January 15, 2009, the world witnessed a remarkable emergency landing when Captain "Sully" Sullenberger skillfully glided US Airways flight 1549 onto the Hudson River, saving the lives of all 155 passengers and crew. His cool actions not only averted tragedy but made him a hero and an inspiration worldwide. His story is now a major motion picture from director/producer Clint Eastwood and starring Tom Hanks, Laura Linney, and Aaron Eckhart.

The world's worst air disaster happened more than 40 years ago on a remote Atlantic Ocean island, when two fully loaded 747 passenger jets collided after a horrendous series of human errors. One of the jets, KLM Flight 4805, was traveling more than 150 miles an hour and was within seconds of lifting off when it crashed into Pan Am Flight 1736 taxiing in its path. The loss of lives was staggering - 583 dead. The crash happened after a lengthy series of major and minor human errors. In the intervening years, has aviation advanced to the point that such a disaster can't happen again?

Boarding an airplane strikes at least a small sense of fear into most people. Even though we all have heard that the odds of being struck by lightning are greater than the odds of perishing in a plane crash, it still doesn't feel that way. Airplane crashes might be rare, but they do happen, and they’re usually fatal. David Soucie insists that most of these deaths could be prevented. He’s worked as a pilot, a mechanic, an FAA inspector, and an aviation executive. He’s seen death up close and personal - deaths of colleagues and friends that might have been prevented if he had approved certain safety measures in the aircrafts they were handling.

Come From Away: Welcome to the Rock - a fully illustrated companion volume to the hit Tony Award-winning Broadway musical, featuring the book and lyrics for the first time in print, backstage stories and the real history behind the show's events, character design sketches, and songs that ended up on the cutting room floor.

Since he was a young boy, Joe Balzer dreamed of flying. He pursued his goal with passion and earned his pilot licenses, piling up hours of flight time with a wide variety of planes and jets with one overarching goal: to one day fly for a major airline. But Joe had a problem. He was an alcoholic and refused to admit to himself that he had a problem. His alcoholism caught up with him in March 1990, when Joe was arrested with two other pilots for flying a commercial airliner while under the influence of alcohol.

Friday, a secret courier, is thrown into an assignment under the command of her employer, a man she knows only as "Boss." She operates from and over a near-future Earth in North America, a vulgar and chaotic land comprised of dozens of independent states. In America's disunion, Friday keeps her balance nimbly with quick, expeditious solutions as she conquers one calamity and scrape after another.

Lutz is revealing the leaders - good, bad, and ugly - who made the strongest impression on him throughout his career. Icons and Idiots is a collection of shocking and often hilarious true stories and the lessons Lutz drew from them. From enduring the sadism of a Marine Corps drill instructor, to working with a washed-up alcoholic, to taking over the reins from a convicted felon, he reflects on the complexities of all-too-human leaders.

September 1962: On a moonless night over the raging Atlantic Ocean, a thousand miles from land, the engines of Flying Tiger flight 923 to Germany burst into flames, one by one. Pilot John Murray didn't have long before the plane crashed headlong into the 20-foot waves at 120 mph. As the four flight attendants donned life vests, collected sharp objects, and explained how to brace for the ferocious impact, 68 passengers clung to their seats. They all expected to die.

When 38 jetliners bound for the United States were forced to land at Gander International Airport in Canada by the closing of US airspace on September 11, the population of this small town on Newfoundland Island swelled from 10,300 to nearly 17,000. The citizens of Gander met the stranded passengers with an overwhelming display of friendship and goodwill.

It was the Golden Age of Travel, and everyone wanted in. As flying boomed in the 1960s, women from across the United States applied for jobs as stewardesses. They were drawn to the promise of glamorous jet-setting, the chance to see the world, and an alternative to traditional occupations like homemaking, nursing, and teaching.

Fashion is a business of smoke and mirrors, notorious for crushing the souls of most who dare to be part of the industry. Go on a global expedition with New York City-based fashion buyer, strategist, and consultant, Mercedes Gonzalez, as she learns that there is no glamour in fashion and that only cutthroat corporate espionage prevails. From politicking with blood diamond dealers and Russian kingpins to living in indigenous villages, she has relied on her street smarts and fear of her uncle in order to outwit the industry tyrants at their own game.

On June 12, 1972, a powerful explosion rocked American Airlines Flight 96 a mere five minutes after its takeoff from Detroit. The explosion ripped a gaping hole in the bottom of the aircraft and jammed the hydraulic controls. Miraculously, despite the damage and ensuing chaos, the pilots were able to land the plane safely. Less than two years later, on March 3, 1974, a sudden, forceful blowout tore through Turk Hava Yollari (THY) Flight 981 from Paris to London. THY Flight 981 was not as lucky as Flight 96: it crashed in a forest in France.

When the Japanese attacked Pearl Harbor in 1941, Cornelia Fort was already in the air. At 22, Fort had escaped Nashville’s debutante scene for a fresh start as a flight instructor in Hawaii. She and her student were in the middle of a lesson when the bombs began to fall, and they barely made it back to ground. Still, when the US Army Air Forces put out a call for women pilots to aid the war effort, Fort was one of the first to respond. She became one of just over 1,100 women from across the nation to make it through the Army’s rigorous selection process and earn her silver wings.

This audio from creativity guru Jeff Tobe is an unusually charming collection of warm, funny, and instructive business tales. It provides numerous examples of street-smart sales tactics, exemplary customer service, and outside-the-lines marketing. The audio program encourages anyone with an entrepreneurial spirit by providing story after story of creative ideas and inspiration. In Coloring Outside the Lines: Business Thoughts on Creativity, Marketing, and Sales, Jeff Tobe shows that when you compete head-on in business you are just agreeing to play by the same old rules.