Mins, MIPs, and Why Numbers Matter (But People Matter More)

In this episode, Chase and Ryan take you behind the scenes of how they run their practices, diving into the concept of "Mins" (Most Important Numbers) and "MIPs" (Most Important People). If you’re thinking this sounds like corporate jargon, think again—these are the tools that help their team know what winning looks like and stay connected to the bigger picture.

They share how implementing these systems across their offices has transformed their team culture, empowered employees, and made their practice more efficient than ever. Along the way, they swap stories about early missteps (like accidentally handing out pens with Chase’s personal cell phone number) and how even the smallest changes—like tracking how fast a room can be flipped—can make a massive difference.

But at its heart, this episode is about more than numbers. It’s about the people behind them. Chase and Ryan reflect on how focusing on service and relationships—not just revenue—has been the foundation of their success. Plus, they discuss the lessons they’ve learned from Gino Wickman’s book Traction and how its principles have shaped their business approach.

Whether you’re looking to implement these strategies in your practice or just curious about how dentists can optimize workflows while staying people-focused, this episode has something for everyone.

👉 Hit play now and find out how to balance numbers and humanity in your dental practice!

LINKS:

https://www.thedentistsshow.com

Episode Minute By Minute:

• 00:00 Welcome to The Dentists Show!
• 02:00 What are Mins and MIPs? Breaking down the basics.
• 05:00 Why numbers matter: Empowering your team with clarity and goals.
• 09:00 Tracking efficiency: From fluoride acceptance rates to room turnover.
• 12:00 The role of leadership: Explaining the “why” behind every number.
• 15:00 Service vs. sales: Why relationships always come first.
• 18:00 Lessons from Traction: Simplifying processes for team success.
• 22:00 Chase’s pen fail: Why his personal number ended up in patients’ hands.
• 25:00 Final thoughts: Making numbers meaningful by focusing on people.