#154: The Importance of Customer Experience in Business Growth
Dec 2 2024
Length: 28 mins
Podcast

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#154: The Importance of Customer Experience in Business Growth

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Summary
Welcome to Episode #154 of the Cultivating Business Growth Podcast, brought to you by PJS & Co. CPAs! In this episode, host Megan Spicer teams up with Kim Nixon, Director of Operations, to explore how prioritizing customer experience can become a pivotal driver for business growth. Together, they discuss the differences between customer service and customer experience, share strategies to improve client relationships, and highlight the measurable benefits of focusing on this often-overlooked area.

If you’re looking for actionable advice on transforming your client relationships into a powerful growth engine, this episode is for you!

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