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Struggling to keep your credit repair clients coming back?

We got you! In this speech from our 2019 Credit Repair Expo, the incredible Andre Coakley explains everything you need to know to master customer retention. Andre, an award-winning credit repair expert and best-selling author, shares his proven strategies for turning clients into lifelong advocates for your business.

Discover why retention is seven times more cost-effective than acquisition, how to leverage the "service recovery paradox" to turn negative experiences into loyalty, and the key metrics every business needs to track for sustained growth.

Let’s jump right in!

Key Takeaways:

00:00 Intro

01:43 Why Retention Is Better Than Acquisition

05:17 Defining Customer Retention and Service Recovery Paradox

08:14 Customer Journey Stages

12:21 Just Starting Out? Do This!

13:52 Customer Churn Rate

16:26 Maximizing Revenue

18:27 Tracking Retention Efforts and Customer Value

20:30 Measuring Loyalty

23:23 Outro

Additional Resources:

• Get a free trial to Credit Repair Cloud
• Get my free credit repair training
• How to Launch a Credit Repair Business From Nothing With Andre Coakley

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