When it comes to keeping your customers loyal and engaged, technology might be the missing piece in your shop’s success. In this episode, we’re joined by Jeremy Glassco, founder of AppFueled, an innovative tool designed to disrupt customer behavior and redefine loyalty in auto repair.

You might think AppFueled is just another CRM, but it’s actually so much more. Today, we’ll explore how its features—from branded call centers to custom loyalty programs—are setting new standards for customer experience. We’ll also dig into what it means to “disrupt” customer behavior in a way that keeps your clients coming back to your shop instead of drifting to the competition.

Whether you're new to customer relationship tools or already running a CRM, we think you’ll find something valuable in today’s episode. Let’s dive in!

Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

Lagniappe (Books, Links, Other Podcasts, etc)

Appfueled.com - Appfueled

https://shopmarketingpros.com/ep-106-part-2-customer-retention-series-service-advisor-role/ - Customer Retention Series – Service Advisor Role

How To Get In Touch with the Guest

https://appfueled.com/jeremy - Jeremy Glassco

Show Notes with Timestamps

• Introduction and Guest Introduction (00:00:01) Brian Walker introduces the podcast and guest Jeremy Glassco, highlighting the episode's focus on App Fueled.
• App Fueled Origins (00:02:07) Jeremy explains the initial concept of App Fueled and its evolution from a website builder to a CRM tool.
• Stubbornness and Evolution (00:03:08) Jeremy shares personal anecdotes about his journey and the challenges faced while developing App Fueled.
• Freedom of Entrepreneurship (00:04:44) Jeremy discusses the freedom and hard work involved in owning a business and the values learned from his upbringing.
• Veterans' Appreciation (00:05:54) Brian and Jeremy express gratitude for veterans, emphasizing the sacrifices made for freedom.
• Misconceptions about App Fueled (00:06:30) Brian clarifies misconceptions regarding App Fueled, noting it’s more than just an app for shops.
• Full-Featured CRM Discussion (00:07:10) Jeremy highlights App Fueled's capabilities as a comprehensive CRM, including unique features not found elsewhere.
• Background of Refer a Car LLC (00:08:06) Jeremy recounts the founding of Refer a Car LLC and its initial mission to connect youth groups with auto repair shops.
• Community Engagement Through Fundraising (00:09:35) Jeremy discusses the successful fundraising initiative that connected local youth groups with auto repair shops.
• Referral Program Development (00:10:25) Jeremy...