Neville Samuels is the CEO of Virtual Staff 365. He is based in Melbourne, Australia.

Virtual Staff 365 offers a virtual staffing service that includes CX. In this discussion with Peter Ryan, Neville explores how virtual staffing can help to create a flexible CX environment that can work for in-house teams or BPOs.

https://www.linkedin.com/in/outsourcingexperts/

https://www.virtualstaff365.com.au/

Mark Lowe is an expert in business risk and security. He is based in Genoa, Italy. Mark is a faculty Member of the ASERI Postgraduate School of Economics and International Relations at the Università Cattolica del Sacro Cuore in Milan. He is also a columinst in the Italian financial journal Fondia & Sicav.

Risk and security are particularly important for CX executives. Who can forget how impossible it was to contact an airline as the Covid pandemic started? Companies managing customer data also have very detailed private data, including payment details - this has to be kept secure.

Over the past year or so there has been constant disruption. Politics, climate change, and unexpected events... how do companies focused on CX manage risk and security?

Peter Ryan called Mark at his base in Italy to talk about this in our final interview on CX Files this year...

https://www.linkedin.com/in/lowemw/

Jose Paz is the founder and CEO of Startups BPO. He is based in Tegucigalpa, Honduras.

Jose has been living and breathing BPO recruitment for many years. In this conversation with Peter Ryan he explores CX recruitment trends in Honduras and the wider nearshore US area.

What are agents expecting when they apply for CX jobs in the 2020s and what is the reality? How can modern CX brands be creating real careers in CX? How is skills-based hiring changing BPO and CX recruitment? How is AI changing the way that companies hire?

https://www.linkedin.com/in/jose-paz-8883b968/

https://www.startupshonduras.com/