Connecting the Dots

By: Mel Bilge and Bill Cushard
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  • Summary

  • Our mission is to be coveted by fast-growing software companies as the single most reliable partner in the acceleration of their growth. Connecting the Dots is a podcast from Learndot by ServiceRocket, in which Mel Bilge and Bill Cushard talk to interesting people in the SaaS and open source software services and customer education ecosystem.
    © 2023 ServiceRocket, Inc.
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Economics
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Episodes
  • 26 Kirsty Roper Customer success marketing is how customers learn Redgate Software

    26 Kirsty Roper Customer success marketing is how customers learn Redgate Software
    Jul 9 2021

    In this episode, we talk to Kirsty Roper, content delivery coordinator at Redgate Software. 

    • Connect with Kirsty on Linkedin.
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    48 mins
  • 25 Michele Wiedemer on the process of creating video tutorials

    25 Michele Wiedemer on the process of creating video tutorials
    Jun 21 2021

    In this episode, we talk to Michele Wiedemer, manager of customer education at Snyk, about her process for creating video tutorials.  

    • Connect with Michele on Linkedin.
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    50 mins
  • 24 Donna Weber Onboarding is not implementation

    24 Donna Weber Onboarding is not implementation
    Jun 10 2021

    In this episode, we talk to Donna Weber, author of Onboarding matters: How successful companies transform new customers into loyal champions.

    • Connect with Donna at her website
    • Get Donna’s book
    • Article 1 Donna talked about: Onboarding ≠ Implementation
    • Article 2 Donna talked about: Whoever Understands The Customer Best Wins
    • Article 3 Donna talked about: You Don't Want Happy Customers
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    48 mins

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