Listener Seán tells Holly about his experience buying a bed for his son. They already had a mattress so just bought the frame, which had storage accessed by lifting the mattress. When it was delivered they discovered the mattress they had was too light to keep the frame down, but when they contacted the shop they didn’t get the response they hoped for. Chief Inspector of Trading Standards in Northern Ireland, Damien Doherty, explains Seán’s consumer rights.

If you have a story or experience you want to share email cfb@bbc.co.uk

Holly speaks to Emma, a music lover who thought she’d hit the jackpot when a friend of a friend advertised some Oasis tickets on social media. But it was a scam and she lost hundreds of pounds. Another listener, Sue lost hundreds too when she thought an artist she followed had contacted her offering her the chance to buy some of their work. If you have a story or experience you want to share email cfb@bbc.co.uk

Holly & the team investigate why the Department for Communities, which manages benefits in Northern Ireland, rejected Mark’s attempt to update his mother’s address when she moved to residential care. The result was an overpayment of her benefits, which the family may now have to repay, and a GDPR breach when letters were sent to an old address. Expert Rachael Jeffers attempts to make sense of what happened.

If you have a story or experience you want to share email cfb@bbc.co.uk