• Customer Experience Patterns Podcast

  • By: Sam Stern
  • Podcast

Customer Experience Patterns Podcast

By: Sam Stern
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  • Summary

  • Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


    The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Sam Stern
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Economics Management Marketing
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Episodes
  • Give The Gift Of Authentic Listening During The Holiday Season

    Give The Gift Of Authentic Listening During The Holiday Season
    Dec 19 2024

    Let's check-in with each other, and with our customers during the holiday period, and at the turn of the year.


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
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    5 mins
  • Inspecting Your Experience From The Front Lines

    Inspecting Your Experience From The Front Lines
    Dec 12 2024

    If you agree that observing the real customer experience is valuable, then how do you do it? Beth and Scott are back with recommendations for how to do that


    Beth Karawan on LinkedIn - be sure to subscribe to her newsletter - Donut Friday


    Scott Gilbey on LinkedIn

    Scott's article in Entreprenuer magazine on his experience


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
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    32 mins
  • Unclosed Loops Are Circles In Hell

    Unclosed Loops Are Circles In Hell
    Nov 21 2024

    Unclosed loops are very, very bad customer experiences. I explain why, and how to avoid leaving unclosed loops with your customers.


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    8 mins

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