“Uncertainty creates fear, fear create anger” -- Lara Currie

Out of control Karen’s are the poster people for the rise in bad behavior.

Uncertainty causes fear, and fear causes anger. All too often that anger is vented in the wrong venue. Customers rage at service workers, policies trigger push back, and those who want things to ‘go back to normal’ (whatever that is) are walking around in a heightened emotional state that your staff has to deal with.

In today’s episode, what ONE THING you can do to tame those unruly clients and diffuse the anger that your clients are expressing

• Why people are more disrespectful
• Is incivility on the rise?
• How do you show empathy when they are a jerk
• What key phrases will work to calm a tense situation

Work with Lara:

 Got a Question? Comment? Email help@difficulthappens.com

Corporate Training

Difficult Happens by Lara Currie

Difficulthappens.com/workwithme/ 

Apply for an On-air Coaching Call!

Complimentary Breakthrough Consultation

Resources:

10 TIPS for Dealing with Difficult People

Series on Manipulation

Series on Assessments

Series on Conflict Personality-Types

© Lara Currie 2021

Show Intro music by Scott Holmes Music

Listen for free on the go with any one of these players for both Android & iPhone

We spend a lot of time with the people we work with. Whether in person or online friendships form, and leadership often tries to encourage a sense of camaraderie with staff.

Without knowing it, this can create strife between coworkers without meaning to.

When does camaraderie become toxic? With a nod to systems theory, we can learn how and why what is intended as 'team building' may, in fact, grow animosity. 

Work with Lara:

Got a Question? Comment? Email help@difficulthappens.com

Corporate Training

Difficult Happens by Lara Currie

Difficulthappens.com/workwithme/ 

Apply for an On-air Coaching Call!

Complimentary Breakthrough Consultation

Resources:

10 TIPS for Dealing with Difficult People

Series on Manipulation

Series on Assessments

Series on Conflict Personality-Types

© Lara Currie 2021

Show Intro music by Scott Holmes Music

Listen for free on the go with any one of these players for both Android & iPhone

Do you ever wonder how a workplace turns toxic?

It doesn’t happen all at once, and it doesn’t happen in a vacuum. Like a pot that slowly boils there are a lot of steps along the way where you can stop the chain reaction of events before the workplace turns toxic.

When blame, exaggeration, and generalizations are used in a conflict communication gets lost. Generalizing is another way to label and dismiss a person or a topic.

Exaggeration inflames what may otherwise be no big deal, into a conflict. 

When identifying errors turns into a blame game, that is where the conversation ends.

Tune in and discover what to be on the lookout for to make sure that your workplace doesn't slide down the slippery slope and wind up TOXIC.

What you’ll hear on today’s episode:

• Its by inches we travel miles
• What to be on the lookout for
• How to address minor issues before they become major
• Intergenerational communication
• Toxic workplaces
• Where it all starts
• How coworkers make it worse

Join the Difficult Happens Facebook group  “Community Happens Group”

Work with Lara:

Got a Question? Comment? Email help@difficulthappens.com

Corporate Training

Difficult Happens by Lara Currie

Difficulthappens.com/workwithme/ 

Apply for an On-air Coaching Call!

Complimentary Breakthrough Consultation

Resources:

10 TIPS for Dealing with Difficult People

Series on Manipulation

Series on Assessments

Series on Conflict Personality-Types

© Lara Currie 2021

Show Intro music by Scott Holmes Music

Listen for free on the go with any one of these players for both Android & iPhone